BMW Sydney

4.5 · 605 reviews
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Mark Diacono
Reviews 1
2020-10-28 13:27

My experience at BMW Sydney was outstanding thanks...

My experience at BMW Sydney was outstanding thanks to Peter and Tristan. From the discussions of the purchase price right through every detail of the car. Tristan's ensured the car was presented perfectly on pick up and answered every question I had confidently and honestly. Rather than risking pur...

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avinesh naidu
Reviews 1
2020-10-28 04:02

Just had my first service with BMw Sydney after pu...

Just had my first service with BMw Sydney after purchasing new car from them a year ago. Paul Williams was the service manager and the whole process was great. Bmw sydney even fixed a problem for me with no labour charge. Could not fault anything. Not sure where some of these bad reviews are comi...

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Sardeep Singh
Reviews 1
2020-10-26 16:12

Was looking for my first car in Sydney and after ...

Was looking for my first car in Sydney and after a bit of market study walked in straight to BMW Sydney, I must say the showroom is stunning and they have a huge variety of new and demo cars on Display. I was Lucky to get connected with Roshan and I must say he was fantastic, his service was above ...

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Jana Jones
Reviews 1
2020-10-25 03:11

My first service with BMW was fine, nothing to com...

My first service with BMW was fine, nothing to complain about. I had owned a Porsche previously. The service at Porsche Centre Willoughby was outstanding, but I accepted that BMW service would not be as fabulous because I had 'downgraded'.
However, today I went in to have my tyres and oil checked b...

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Zoran Podinic
Reviews 1
2020-10-22 23:58

Since 1998 i have always owned a BMW

Since 1998 i have always owned a BMW
Each year the service gets poorer and poorer
I was in dismay today, at the BMW Sydney Alexandria , On a Monday afternoon a not so busy day the receptionist could not get any sales person to talk to me.
One was making coffee and another 2 walked by saying that ...

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Peter Salakas
Reviews 1
2020-10-22 17:24

A very Unhappy customer. Amazing presale service, ...

A very Unhappy customer. Amazing presale service, however when something goes wrong, they are unresponsive and unwilling to fix the car to a satisfactory condition. I would not recommend.

When I Purchased a Used BMW Convertible, I advised something was wrong with the roof (Hole forming) they advi...

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Grant Thorp
Reviews 1
2020-10-21 11:50

Very happy with the service and advice from this d...

Very happy with the service and advice from this dealership. Our salesperson Krishna was extremely helpful and made the process of buying a car so easy and painless. Can highly recommend Sydney BMW and Krishna if you are looking for a new BMW.

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Carol Thompson
Reviews 1
2020-10-20 18:49

When my partner collected his car after service 2 ...

When my partner collected his car after service 2 weeks ago, he had queries with his radio tuned to another station and his phone no longer showing caller IDs. When he called for assistance, no one responded and no one called him back.
I called yesterday to request someone call him as the headlight...

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Luke Cooper
Reviews 1
2020-10-20 13:37

After waiting for 10 minutes on hold to the servic...

After waiting for 10 minutes on hold to the service department , then being told no you can't have invoices for the service history of your vehicle .
I wish there was lower than 1 star rating .
Don't believe all the hype on the website " promising to provide the highest standard of customer servic...

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Amanda Louise
Reviews 1
2020-10-18 23:29

The sales team were super helpful in finding the r...

The sales team were super helpful in finding the right Cooper S for me. I walked in in my morning workout clothes for a look and ended up with my dream MINI. Michael V whom I purchased the Mini from was super knowledgeable and just as passionate as I am about MINI.

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Dave Long
Reviews 1
2020-10-18 04:02

I dealt with oil leak from the gasket over and ove...

I dealt with oil leak from the gasket over and over again and again....
- The service here are ridiculous, together with hubris personnel.
We usually live about 20 km away from the city but we have moved near the area a few years ago, so I thought I'd bring my car here for services.
When I rin...

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Hamed Frohar
Reviews 1
2020-10-15 23:37

Just picked up my new X3 yesterday and very happy ...

Just picked up my new X3 yesterday and very happy with the whole process. Krishna was the sales consultant that worked with me through the process. Very helpful and provided me with good recommendations when multiple options were available to choose from. On the finance side, both Stephen and Carl w...

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Paul Sonntag
Reviews 1
2020-10-15 09:03

Absolutely top class buying experience thanks to L...

Absolutely top class buying experience thanks to Luke Fraser. We purchased a used car last week and I was consistently impressed through the whole process. Luke has set the bar very high for our next purchasing experience. Will be recommending Luke and BMW Sydney to others.

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George Rochios
Reviews 1
2020-10-15 08:13

The people at BMW Sydney know how to look after yo...

The people at BMW Sydney know how to look after you. We were thoroughly impressed by Andrew Lau's professional approach. He listened to our requirements and made the process seamless.

Regrettably the after sales experience has not been as enthusiastic as one would expect from a luxury car dealer....

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Cameron Mitchell
Reviews 1
2020-10-14 01:51

worst service, No call to let me know my car servi...

worst service, No call to let me know my car service was complete, call in the afternoon, on hold for 40mins, called back and they were closed, the following morning (7.30am) called back again on hold 20mins, spoke with someone about my vehicle, it said complete on my card, however manager needed to...

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Peter Johnston
Reviews 1
2020-10-13 15:25

5 vehicles from Nico Lati. I would deal with no-o...

5 vehicles from Nico Lati. I would deal with no-one else when it comes to purchasing my next vehicle. It's way more than the brand. Nico's professionalism and commitment to looking after me as a customer has me go back again and again.

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Carl Naessens
Reviews 1
2020-10-12 17:57

Getting to the point, Tiffany (and the corporate t...

Getting to the point, Tiffany (and the corporate team) were amazing. The BMW finance experience. Well, let s not go there. Let s just say, we almost cancelled our order if not for Holly stepping in.

In hindsight, we should have financed through our bank or a reputable 3rd party.

On a positiv...

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John Stefanidis
Reviews 1
2020-10-11 10:22

Came in at about 11.30am on 1 March 2020 to the Ru...

Came in at about 11.30am on 1 March 2020 to the Rushcutter Bay showroom interested in the M3. Wanted to explore options for in stock model, have already test driven and am comfortable with the drive. Receptionist was very helpful and took my name and said we would be helped shortly. Spent approx 30m...

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Julian Robinson
Reviews 1
2020-10-10 13:32

Looking to buy an X3, rang & spoke to Steve in use...

Looking to buy an X3, rang & spoke to Steve in used cars, he said he had 3 in stock and to come down for a test drive, great so we caught a taxi to the dealer in Rushcutters bay. Got there & stood in reception for 15min whilst everyone ignored us, finally I piped up and was told used cars had moved ...

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Andre Moreitz
Reviews 1
2020-10-07 23:14

Where do I start...? Tony Wakefield is such an ass...

Where do I start...? Tony Wakefield is such an asset to this dealership, I was so impressed with his genuine down-to-earth caring and 'can do' attitude. I have bought a lot of new cars over the years, this is my first BMW, a New 118i M Sports, but never before have I experienced such professionalis...

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Marco Vinicio
Reviews 1
2020-10-07 13:59

My BMW 440i 1yr anniversary this week thought i wo...

My BMW 440i 1yr anniversary this week thought i would put a review together so far with my BMW Sydney experience.Delivery faultless,customer experience world class (hightlight BMW Drive Day Wow),Daily driver experience can only be appreciated if you own a BMW.A big thankyou to Ananta Karki who made ...

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Maria Passaris
Reviews 1
2020-10-07 08:02

Nico Lati and the entire team at bmw Sydney were e...

Nico Lati and the entire team at bmw Sydney were excellent to deal with. Very happy with how smooth everything came together and felt like I was looked after by family. Highly recommend that anyone looking for a bmw pay them a visit.

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John Dickinson
Reviews 1
2020-10-07 04:26

We've always had a good ongoing relationship with ...

We've always had a good ongoing relationship with BMW Sydney, commencing around 1998. Since then we've owned three x 3 Series sedans and recently wandered into the new Rushcutters Bay showroom with the thought of maybe looking at an X1. We'd had an X1 loan vehicle during the last 12 months and wer...

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Kwanjai CVN
Reviews 1
2020-10-06 04:08

Just got myself M4 Competition Convertible, from B...

Just got myself M4 Competition Convertible, from BMW Sydney

It has been a wonderful experience, with sale, service and expertise from sale consultant Tristan Zarb, from the very first day to looked, test drive to the day the car delivered. My next car to be will definitely be from BMW Sydney aga...

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Silicone Sex Doll City
Reviews 1
2020-10-04 22:05

Just wanted to thank you guys at Bmw for all your...

Just wanted to thank you guys at Bmw for all your efforts for getting us in our sporty X6 M. And a special thanks to Eric Park in sales for all his efforts and making this purchase smooth a and a great experience for us. Eric honestly done everything in his power to make us happy, he is a gentlema...

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Martin
Reviews 1
2020-10-04 18:14

I recently purchased by first BMW from Clayton at ...

I recently purchased by first BMW from Clayton at BMW Sydney. He was very helpful, knew the answers to my questions, and let me make the decisions without any pressure. This made me comfortable deciding to go ahead with the purchase. Very happy with the service and the car I have.
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ANGELA HUANG
Reviews 1
2020-10-03 02:26

Customer service from the BMW Sydney team was amaz...

Customer service from the BMW Sydney team was amazing. We were never hassled constantly by pushy salesman or felt suffocated by the follow up calls. Lachlan , our sales manager was extremely knowledgeable, personable and responsive. Highly recommend Sydney BMW.

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Vince
Reviews 1
2020-10-02 20:58

Absolutely amazing buying experience for me from t...

Absolutely amazing buying experience for me from the very beginning.

Big thank you to Nico Lati, what a superb salesman! he was very kind during the negotiations and kept me informed throughout the whole process of ordering my M2C. I have purchased 2 BMWs in the past and this was by far my best e...

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Amanda Solano
Reviews 1
2020-10-02 18:59

We just wanted to say a massive thank you to Eric ...

We just wanted to say a massive thank you to Eric Park for helping us pick our BMW X3. Eric is the easiest car sales person we have ever dealt with and he really listened to all our requests and made sure we were beyond satisfied with our car purchase. I would not hesitate recommending Eric to anyon...

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Michael Lazarevski
Reviews 1
2020-10-02 09:47

Many Many Thanks to Tristan & Lee at BMW Sydney fo...

Many Many Thanks to Tristan & Lee at BMW Sydney for helping me purchase my very first BMW 340I. You guys made buying that car an absolutely pleasant experience. You listened to my needs & advised accordingly. Your offer to keep in touch & help me with any after sales advise is also very much appreci...

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Erdong Hang
Reviews 1
2020-10-01 15:00

Problem solved. Special thanks to Sonja (sales sta...

Problem solved. Special thanks to Sonja (sales staff) who approached me and promised to replace me with a new car and other upgrades. This is exactly what we expected as customers from BMW team. From my experience, I can say that Sonja is being valuable asset to the team and will really look after ...

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Carmel Delprat
Reviews 1
2020-09-26 09:21

We recently purchased a car from the BMW Alexandri...

We recently purchased a car from the BMW Alexandria show room. We bought the alpine white coupe M230i model that was on the floor!

I just wanted to let you know that Clayton Thornberry has been exceptional he has looked after and helped us all of the way with making the right purchase that sui...

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J Lau
Reviews 1
2020-09-26 03:30

Thank you to Krishna Thiers for making our experie...

Thank you to Krishna Thiers for making our experience at BMW Sydney a most relaxed and enjoyable one. Krishna s exceptional service is friendly, proactive and involves communicating excellent practical advice to help inform the customer. This advice and his attention to detail are based on his exper...

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Cathy Tiberio
Reviews 1
2020-09-26 02:27

We dealt with Nico Lati to purchase our new BMW. I...

We dealt with Nico Lati to purchase our new BMW. It was an absolute pleasure dealing with him and the team at BMW Sydney. Nothing was a problem and they even delivered the car to our house! Nico called after a few days that we had the car to see how we were going with the new car and to see if we ha...

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Iman Tahami
Reviews 1
2020-09-25 23:42

Troy Devine @ BMW Sydney M Performance Accessories...

Troy Devine @ BMW Sydney M Performance Accessories and his team was absolutely outstanding. I would definitely recommend him to anyone looking at M Performance accessories. he spent lot of time with me to choose the right parts for my M4 and the car looks Epic now! special thanks to him and BMW Sydn...

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Joanne Hall
Reviews 1
2020-09-25 20:58

From the first phone call through to delivery toda...

From the first phone call through to delivery today we cannot fault the staff at BMW. Luke Fraser was exceptional, went out of his way to ensure our exciting new purchase was in every way exuberant. Thanks again Luke for also helping us out with the little things (technology)

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Jarryd Rubinstein
Reviews 1
2020-09-23 11:28

Krishna Thiers is the best car salesman I ve dealt...

Krishna Thiers is the best car salesman I ve dealt with in Australia. After being overseas for 11 years I urgently needed to purchase a vehicle and thought I d be in for a painful experience. Krishna was first-class and exceptionally professional. He ensured the transaction was smooth and kept regul...

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Chris Brown
Reviews 1
2020-09-23 03:33

After purchasing an M140i LCI2 off Lachlan back in...

After purchasing an M140i LCI2 off Lachlan back in May, prior to the full specs were released, he went above and beyond to keep me fully updated of any updates and information throughout the waiting period.
Very helpful and professional in every dealing through to collection today.
Thanks for all ...

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Anthony SMC
Reviews 1
2020-09-22 13:05

I recently purchased a car from BMW Sydney and fou...

I recently purchased a car from BMW Sydney and found the total experience professional and enjoyable. Saturday 13 October and the Sunday previous to that.

In particular I would like to mention Tristan who provided great service and attention to detail from the moment of our first telephone call, ...

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Richard Gosper
Reviews 1
2020-09-21 10:26

AWFUL!!!! Told between $2900 and $3500 for a repai...

AWFUL!!!! Told between $2900 and $3500 for a repair, and when I picked the car up (after nearly 4 weeks having been told a few days), the bill was over $5600!

Couldn't have been handled worse - my service manager was almost impossible to get a hold of, rarely returned calls and made it seem like ...

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Alex Ritchie
Reviews 1
2020-09-19 22:07

Had an amazing experience with BMW Sydney - Rushcu...

Had an amazing experience with BMW Sydney - Rushcutters. Very smooth process and excellent service from Nico Lati. He went above and beyond to get my vehicle to me before the long weekend. I would highly recommend buying from BMW Sydney.

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Chris Goon
Reviews 1
2020-09-19 19:37

Great service and excellent experience from beginn...

Great service and excellent experience from beginning to end. We bought an X4 and we have a baby. John was very accommodating with having a little one when picking up the car. He was very knowledgeable and pleasant to deal with. Couldn t recommend this dealer more.

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Amir Kalanie
Reviews 1
2020-09-19 02:40

Absolutely abysmal service. Took our car for servi...

Absolutely abysmal service. Took our car for service. We were told they'll call us the following morning to pick it up. By mid afternoon the next day we hadn't heard anything so I had to call from work to find out. Turns out it was ready but no one had bothered to call us. We were told we could pick...

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David Service
Reviews 1
2020-09-17 06:16

Fine to buy a car through, but their service depar...

Fine to buy a car through, but their service department is terrible. On hold for ages to speak to people, phone calls don't get returned. No call to say when the car is ready. I was on hold for 40 minutes once, waiting for them to confirm if my car was ready for pick up or not.

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Roy Stapleton
Reviews 1
2020-09-16 02:08

I highly recommend Nico Lati the specialist vehicl...

I highly recommend Nico Lati the specialist vehicles manager at BMW Sydney, he s has a very professional and consultative style, works hard for his customer and is a straight shooter who keeps his promises. If you re in the market for a special BMW, such as ALPINA or performance model or if you ha...

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Dean&Andreanna Varnavas
Reviews 1
2020-09-15 17:33

My wife and I had the pleasure of purchasing our n...

My wife and I had the pleasure of purchasing our new vehicle from Nico Lati. Wow, what an asset he is to the dealership! His service was exceptional, highly professional, genuine, and nothing was ever a problem. From the minute we walked into the dealership, to the moment we drove out with our brand...

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George TOUMA
Reviews 1
2020-09-15 01:30

Cathrine Homan always gives me the best service an...

Cathrine Homan always gives me the best service and goes over and above to give me the best experience at BMW Sydney , always has a loan car for me and she is very honest compared to my other experiences in other brand service department, thank you again Cathy for your honest , service .

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Jason Chen
Reviews 1
2020-09-13 22:49

Bought & picked up a new 2018 BMW 330i Shadow Edit...

Bought & picked up a new 2018 BMW 330i Shadow Edition from BMW Sydney (Rushcutters Bay), one of the first to hit showrooms.

Very professional and transparent service from the sales team. Very efficient negotiation process with BMW Sydney offering a very attractive deal as their first offer, with ...

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F E
Reviews 1
2020-09-13 12:18

I purchased my car from Jason Pham and the whole e...

I purchased my car from Jason Pham and the whole experience was the best I ve had. Jason is a consummate professional, helpful, and friendly. He was knowledgable about the car I purchased and was keen to ensure I was familiar with all of its features prior to leaving the dealership. The entire proce...

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