The rates at this hotel were quite reasonable compared to others in downtown SF. The staff was very personable, and they even offered a free glass of wine on check-in!
It must be mentioned that it is in a rather funky part of town that can be a bit scary at night, but it's only a block from the m...
Clean and everything you need. Close to everything in the city. Staff amazing
Home deplorable concierge not involved at all. Small room sold for 2 people while it is a room for 1 person!
Good, nice hotel. The staff at the front desk was very friendly and accommodating. Coffee and tea are available throughout the day.
The location is very central, but unfortunately it is not the best area. There are a lot of homeless people around the hotel and it is very noisy. The whole night you ...
Recovering . Weird people around Merced has better dope and cheepee
Good place we booked it in hotels tonight. Very sketchy side street. WiFi broken the two nights we stayed. Little voucher for a few bucks off drinks at the bar. Underwhelming breakfast, but they have one. Amazing Dijon mustard seed with some apps.
Summary: great but not amazing! Good value!
Comfortable bedding, ideally placed for transport however the block is filled with homeless. They can scare some people but never hurt people
Hotel itself is small but very good. Rooms are of good size and are having basic amenities like TV, safe, iron and ironing board. Air conditioning is not available rather a table fan is there which was not sufficient in the days when i stayed there. Bath room is of sufficient size and clean with bas...
Art Deco, old Hollywood themed boutique hotel with rough edges in a run down neighborhood. The rooms are serviceable, but the carpets and linens are long overdue for replacement. Make plans for breakfast, as the hotel provides only a bottle of water, an apple and a bizarre packaged pastry for breakf...
When I stayed at this hotel it was being remodeled, so the place was bad. I didn't like the room, actually I hate it. the breakfast is very simple, it shouldn't be called breakfast it looks like more a bag of snacks that someone give to your children to take to school and the area where this place i...
The advantage is that it is very accessible because it is in downtown. You can find restaurants and shopping places within 15 to 20 minutes on foot. The only advantage is this one. There is no air-conditioning system in the rooms and there is no refrigerator. It is only that it is clean. Whether the...
Terrible experiences.... a lot of homeless and criminal people in front of the door... old and very dirty hotel ... (for example: the rest of eatings of previous guest under our bed or a lot of hairs in the bathroom) very loud... employee friendly but not really professionell..
Parking cost 45 doll...
Great hotel. Great location. Small and quaint room. Attentive and accommodating staff. Couldn't ask for anything more...
The hotel has a great staff. The beds are extremely comfortable. The site mentioned popcorn and movies nightly of which they stopped doing a couple years ago. There is free coffee and tea in the morning and complimentary bottles of water. The only downside is it's at the beginning of the Tenderloin ...
Didn't realize it was located in a noisy area. Nice rooms though, but no parking and no quick food or snack
As long as you understand the area surrounding this hotel and how centrally located it is in the city you should have a wonderful experience.
Overall my stay was pretty great! I went in a little skeptical but for the price during Dreamforce the hotel was nice. Not in the best part of town but that can t be helped (I m also from downtown Atlanta so nothing unusual for me). The two things that could be improved were A. The room doors were s...
I was in this hotel last week. Nice and very clean hotel. Rooms not very large but neat, clean and with various accessories. Friendly staff. Bar in the lobby. American breakfast. Free bottled water (given the high water costs it was a welcome gift). Very close to Union Square and the terminus of the...
Decent beds but way too close to the Tenderloin for comfort.
Good location, close to Union square, Powell station, Market street, and other public transportation. Hotel room is small and old, but it's good value for the price & location. Staff is very helpful.
Nice hotel, clean and organized, convenient location from restaurants, parking lots, and transportation routes. Ideal place for adults looking for a bed and breakfast place in San Francisco.
Overall we were satisfied. We got a room with two double beds, the room was small and felt too packed also a bit old. Also the windows are single layer and we could hear the noise from the street. No free breakfast or any food, but they offer us some water. There is a bar for drinks and also has foo...
Rooms are a bit small but was not expecting anything else. Nice rooms and nice service. Good price too!
Really great bar! But the room was very basic. I fit in a full size bed and the bed they had in my room had my feet hanging down I'm 6 feet I may be tall but I'm not a giant. The elevator main level button did not work so we had take the stairs. It seemed like the room hasn't really been updated sin...
If it were possible to do so I would rate this lower. I posted pics as this is place is ridiculously OVERPRICED, UNDERSTAFFED, TERRIBLE BEDS, allegedly having been remodeled .When we walked into the room, two sets of earplugs were on the night stand. I have my own due to the concert however they wer...
The service is super friendly. The rooms are good although the noise from the elevator next to the room bothered you at night.
I actually did stay here for four nights and aside for the location being noisy on th weekends, I have nothing negative to report.
Seems like a nice hotel with an interesting bar (I was only there to pick up a cake from the Lady M special event).
Hotel with an unbeatable location in the heart of San Francisco, 50 m from Market street, 5 min from the beginning of Cable car, another 5 min from the city hall of San Francisco. Also to say that in the center of San Francisco something that hit us a lot is the number of homeless people in all corn...
Horrible customer service. Management is awful.
I called to speak to manager Blanca and I can t get them to even answer the phone unless I call from a different area code phone number. They re literally avoiding calls from my area code. I m honestly mind blown that this hotel would go to this ext...
Its nice and the people who work there are very helpful.
The location is good. But a lot of vagabond. It does not have breakfast included. Not ice cream. I would not go back and I do not recommend it.
Received a parking ticket in front of the hotel in the mail with the time stamped an hour after I checked in. The manager said she would look at it and now the hotel won t answer my phone calls. Now I have a $130 dollar ticket in addition to the $45 dollar a night valet parking fee and $25 a day urb...
The room was very clean and the staff was very friendly and helpful. The room was very clean and the bed was very comfortable. a whole day to try to solve the problem and the resolution was not satisfactory, so I do not recommend this hotel at all, it must be one of the worst in the area !!!
Dangerous neighborhood not suited for family s or romantic stays.
Although only a stones throw away from the popular Union Square, the hotel is situated on a road that is FULL of homeless drug users that gives you a real feeling that it s an unsafe area.
The hotel is currently updating the ro...
Clean room and friendly staff and inexpensive. This place is decent considering the cost
very nice hotel.
It was cozy when i stayed here.
Comfortable accommodation at a fair price in the heart of downtown San Francisco. They provide complimentary breakfast and a free glass of wine when you arrive
Great staff. They were very helpful and contributed to the nice environment.
Very cute Gatsby theme! But beds & sheets very uncomfortable. Other than that great location downtown San Francisco!
This was a lovely boutique hotel with very friendly staff. I was a little worried having read reviews saying that the area was very sketchy. Yes, there are homeless people nearby, but what major city doesn't have any homeless people? We took the time to get a know a couple of the homeless in the are...
Don't stay here...
After providing Bijou with more information than my mortgage underwriter required, the manager, Bianca, went on to tell me, "I don't care what you think about our customer service. I'm the manager and I make the rules." When I tried to respond, I was interrupted with, "I'm en...
No air conditioning, gun shots on the streets below, bar closed every might of my stay so far and the general feeling of fear every time you step out the front door. Will avoid this hotel like the plague. Which is a shame, because the room is clean and the staff are nice
Too much of the street noise makes it in to the room. Decent condition for being so old. Toilets are small. Electrical socket is loose in wall by desk. Bedside lamps aren't working.
Rooms too small for families. Wifi cut out so often that it could be considered nonexistent (I used mobile data, which actually worked). "Resort fee" of $25/night supposedly was for cable and free wifi, but cable had limited channels available. Bathroom was too small, and there was no AC in room. T...
A chic and fun hotel in downtown San Fran. Being in a corner room was a bit noisy at night with traffic and pedestrians, but staff was communicative and more than accommodating during our stay. Loved the bar as well, great service!
- Ok Room
- The bathroom was nice
- The internet was horrible
- The breakfast was nice
The rooms were good size. Soft bed. The windows need to be double glazed. Homeless outside screaming and yelling and rubbish trucks at all hours of the morning. The area does not feel safe at night.
I liked the hotel but the area is really rough. I know this isn't the hotel's fault necassarly, but a deep systemic issue with San Francisco's homelessness and mass inequality. Nevertheless, it does impact your stay in San Francisco. As a new tourist to a city I use to live in, I'd love to see all t...
Great location, comfy beds, wonderful restaurant on location. Staff were super friendly! Only thing was that there was mold in the shower.
Hotel is okay. It's clean and recently renovated. The staff is kind and helpful and valet parking is offered. Location is the only issue. Although close to Union square it is also in the tenderloin area which is haunted by homeless people urinating everywhere, walking around under the influence of d...
Good location, good prices and clean rooms. Building seems a bit rundown. WiFi was slow and spotty.
Only stay here if you have no other choice. Poor price/quality ratio. Cockroaches in the bathroom..
No AC, but otherwise a nice place. Excellent staff. Rooms are named after famous San Fran movies, with nuggets of knowledge posted on the walls in the room. I'm bummed they didn't put me in the Vertigo room, seeing as I share a name with the lead actor, but it was a good reason to watch The Presid...
As a woman traveling alone (and I regularly visit SF for business) i felt unsafe and uncomfortable walking past people using drugs on the street in the neighborhood- even in the day. The rooms felt outdated- no air conditioning or fan and it was stuffy and hot. All I could hear was people shouting a...
Cant complain really. It's tiny but it's very affordable and very close to Union Square. Don't expect luxury, it's a budget hotel, but for the price and location, it's more than worth it. Would stay here again
Cute hotel. Everything well taken care of. Loud outside but that is SF. Only real complaint is that the WiFi is barely usable.
Beautiful hotel with beautiful people who have beautiful things.
Great place close to Union square and local attractions
I have stayed at hotel bijou multiple times over the years. I do have to say the team working there is top notch. Says a lot for a company when they can keep people. Must be a good place to work. Also for breastfeeding Mom's I highly recommend this for you. They went above and beyond working with me...
The bed was comfortable and they had cable with a decent amount of channels. For being in Sanfransisco I thought it was a nice place to stay for the price. We also got complementary wine! There is no air conditioning but the lady at the front desk advised us to open our windows and when we did that ...
A decent hotel, the Wifi and service are bad but rooms are clean
The room was nice and clean the beds was comfortable the stay was good
If I could give zero stars I would. They bait and switched my wife and I. Then put us in a hotel way outside the city. So we paid the price for staying in the city, but ended up staying way far outside the city.
Hotel surrounded by homeless people. Awful neighborhood. TV set does not work
Loved the hotel. Friendly staff who are always willing to assist without hesitation.
There is problem with the heating boilers on the 6th floor. I had to be moved because the system heat was not working but the problem persisted in the next room. Eventually, I went downstairs to get one of their ...
Did not stay here, but the staff was very friendly and helpful.
I give it a 4 star for one reason, and that is because I hit my head like 50 times on the "lamps" that are mounted like 18 inches above the bed, those could be moved up and I definitely let them know that.
Besides that, the place was great, very courteous staff, clean and nice sized rooms, I didn...
Clean hotel with basic amenities but well positioned down town in San Francisco near Union Square.
A very good San Francisco hotel near Union Square. Thank you and see you soon!
Sketchy, bad neighborhood, rooms are dirty and they stink pretty bad. They got barb-wire on the windows? I wonder why. I got out of there within the hour since I couldn t make myself stay there. Despite this awful experience, they wouldn t refund me. DO NOT RECOMMEND.
We staqyed here a while back, but it was great. The rooms were very comfroantble and well equiped. The staff were super helpful and its a great location.
I would recomend this place to anyone, love the customer service! They really make you feel welcomed. Gave it 4 stars and not five becuase its in a bad location.
.But over all rooms are clean and neat.
Hotel has a cool vibe. Was expecting the room to look like the pictures online but it s just your standard yellow hotel room. Check in took 30 minutes because of slow computers. Wifi was down when we arrived and was still down over 24 hours later. When we complained they told us to go to the restaur...
Very courteous and clean. However would like to have at least some kind of coffee maker in the room.
Great style. Not bad for the prices around that area