Rob Spearin

Review of Bijou Hotel

Don't stay here...

Don't stay here...

After providing Bijou with more information than my mortgage underwriter required, the manager, Bianca, went on to tell me, "I don't care what you think about our customer service. I'm the manager and I make the rules." When I tried to respond, I was interrupted with, "I'm ending this call."

I couldn't believe it...if my customer service team ever talked to a customer that way I would be mortified.

They made me email them a picture of the front and back of my ID and the front and back of my credit card. After the manager's little episode, I'm starting to worry about the security of my identity.

While in line, there were 2 separate groups of people asking to cancel their reservation for various reasons.