I have rated this company before. This is by far the worst company I have ever dealt with. In the past when you would have to submit your receipts for reimbursement they claimed on their website that it would take five days for the claim to be processed. Recently they removed that 5-day time. From t...
I like them, my only denials were what I was expecting. My only complaint is that it takes more then the 5-7 days to get paid, usually closer to 10 days. Not a deal breaker in my opinion.
This is the worst company I have ever dealt with. Terrible customer service with ignorant management. Avoid Benefit Resource Inc at all costs.
Poor costumer service. I called with what I though was a simple question and the guy I talked to was rude and no help whatsoever. Sure we can do a lot online but whatever happened to being able to talk to a competent person on the phone? Also, it takes them a long time to process a claim. It has tak...
This is by far the worst flexible spending plan. I sent in my medical proof of payments well within plan guidelines (6 weeks ahead of coverage submission deadline date plan year end) and was denied all reimbursement based on" my claim date of service not being eligible"!!! Don't waste your time or m...
What good is a service the only sends mail, doesn t contact Human Resources or make phone calls and takes the sweet time processing receipt of receipts. I need medications, my options are to pay out of pocket and wait 7-10 business days for them to direct deposit and restate my services for a cleric...
Wow, can't believe some of the comments! This company is great and we have several hundred of our clients with them. The person with the address change, ever heard of the internet and go on line to your BRI website and change it yourself? Everything is done on the internet today! The slow paymen...
If I could rate this company any lower, I would. This is by far the worst company I have ever dealt with. After giving at least 3 different people my change of address, they continued to mail everything to my old, incorrect address so I never received any of my bills. This of course messed up my ...
Terrible customer service! Have been trying for two months to resolve an issue that occurred because of an error in their accounting, but we keep getting the run around. In the meantime, our money is held and not available and we re just up a creek. Finally asked to speak with a supervisor and got s...
Takes too long than the promised time to get your money. Can't rely on the money for scheduled expenses. Unless you have extra income to cover expenses such as childcare, don't count on this service because the saving on taxes may be less than overdraft fees you will end up paying your bank.
This company is crooked, they will do everything they can to delay or deny reimbursing you so they can earn extra revenue on the money that is on your card. They lie about service providers using the "wrong codes" or requesting "additional information" when they already have more than enough to dis...
What a scam company. You send them the info and then it takes another 10 days on top of waiting for your EOB to be reimbursed. This is if only they actually say they got your EOB. I started taking videos of myself uploading all the documentation because they would come back and say it was never rec...
Nothing like waiting 20 minutes on the phone to then get disconnected by the service team. Then, when I call back, which takes another 20 minutes, it goes mute.
The only saving grace was when I have gotten in touch with a live rep, they're very helpful. FYI this wait time and randomly hanging up ...
The past two years have been terrible with this place. The straw that did it all in for me was when they threatened to suspend my card due to not getting a receipt in during this COVID-19. HOW CAN I GET WHAT YOU WANT WHEN MY DENTIST IS CLOSED? "Okay we have sent you three notices about it" OKAY ...
It took three chats and one phone call from a supervisor to have THEIR error corrected. I had to go line by line to show them how to read a statement, add, subtract and get things right. Horribly frustrated with the ineptness of so many employees at Benefit Resource.
I'm giving two stars because ...
Yesterday, I had to run to the grocery store to pick up a pulse oximeter because a few memebrs of my family tested positive for COVID earlier this week. I did an online order but the grocery store app was denying my HSA card as a form of payment, so I wondered if the oximeter wasn't eligible (even t...
Website and the app is always freezing up and is not always accessible as expected. Not to fond of having to pay out of pocket for services that are covered, only to have the hassle of submitting receipts and then waiting for the check to deposit. But our hr dept chose BRI. Oh well what can you ...
Be careful. With me, they did not send the credit card, or at least I didn't receive it. Now I am in the position where I have an excessive balance, very few opportunities to spend it and a $5.99 charge p/month for the use of a Mastercard I can barely use. When calling I got the "IRS reasoning" whic...
Don't bother trying to contact them because they have no sense of urgency whatsoever. Getting a reponse for a simple email is slower than snail mail.
Worst customer service ever. They are incredibly condescending. Believe me I would rather not deal with you at all if your website didn t suck and I didn t understand anything on it.
My experience is in line with the other negative reviews. Incredibly unprofessional staff that hide behind fictitious "IRS Requirements". At minimum BRI's corporate culture is one of unethical behavior and complete incompetence.
The guy on the phone was nice to me. He couldn't help with what I needed but oh well.