janet l
What reviewers say about B2B Soft
Customers are sharply divided in their feedback, with several praising the company as a great place to work and calling its POS software the best choice for wireless retailers, while others strongly warn against it due to terrible customer service, excessive wait times, and billing issues such as autopay problems that disrupted their business.
What does B2B Soft do?
B2B Soft builds retail management solutions, with proven experience in wireless and general retail, enabling customers to run their businesses with visibility and control over sales and operations.
What are the most common complaints about B2B Soft?
The most common complaints center on poor customer service, long wait times to reach a support representative, rude staff, and unexpected charges or sudden shutdowns related to autopay issues.
AI-generated from reviews on this page. Verify anything important with the company directly.
Gabriela Oliveira
Be careful with these guys. I had a problem with autopay, these jerks will not tell you anything about it until you are 6 MONTHS late to let you know by shutting off your register and therefore your business. no phone calls, no email, no bill, NOTHING! Who does that? Now i had to pay $450 to get my store up and running again.
Gloria Laureano
Maria SF
WORSE CUSTOMER SERVICE EVER! THEY ARE ALWAYS SO RUDE! AND THE WAIT TIME TO GET A REPRESENTATIVE IS WAY EXCESSIVE!! I TRIED REPORTING IT AND THEY IGNORED ME!! THANK YOU B2B!
cassiano Oliveira images
Do not consider doing business with these amateurs.
Dustin lodato
The best choice of POS software for your wireless business. Free demo upon request! B2B is the #1 choice for Metro PCS dealers as well as The chosen partner by SPG for Boost Mobile Branded Retailers. Also servicing Multi Carrier and Postpaid channels as well.
Anthony Kim
Camila Freitas Kalaitzidaki
Be aware that everytime there will be an upgrade available you will have to call them, which takes place 1 o twice a month. Else, the software works good.
Comedy 101
For all the money these guys make and I mean they make serious $$$ try getting to a tech when you have an issue you will wait in excess of 30 minutes 99% of the time. You can never resolve any issue with a transaction while the customer is in the Store. They charge $70 on average for their POS and they just got BOOST MOBILE on board as well and eventually all BOOST MOBILE stores will be running their Platform this is PATHETIC such a big company with such terrible wait time. Does it really cost that much to increase your Support Staff????
News
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
Widgets
Get the widget for your site →About B2B Soft
B2B Soft is a leader in building retail management solutions. With over a decade of proven experience in wireless and general retail, we enable our customers to run their businesses effectively with full visibility and control into all aspects of sales and operations.
Our professionals will work with you to customize a solution which aligns with your business requirements and utilizes our core platform.
- Website
- b2bsoft.com
- Phone
- 2127422301
- support@b2bsoft.com
- Categories
- Computer software