If you're looking for a competent, decent management company to ensure that your apartment complex is kept to a high standard, look elsewhere. This company is not accountable and lacks a general understanding of what it means to be a good management company. I highly recommend not renting an apartme...
More like BS Management. When you thought The Breakers Resort couldn't get any worse...it did
Very Stereotype.. I think they might be racist for some reason.. especially the the restaurant/bar...
Ac is still not working was told that what ever temperature it is outside it's supposed to be 10 degrees below that so I'm assuming it's supposed to be 87 degrees in my house unbelievable
I moved to the DALLAS DFW area for a job transfer and was unfamiliar with the area. The grounds are in terrible shape. Rotted trees, one just fell right over. All s that s left is the aviance of the rotted jagged tree. No grass, patios, sidewalks fifthly due to dirt blowing. Tennent s are requi...
Sat in a 90 degree apartment for 6 days because they couldnt fix the ac.
Very nice apartments as well as a great administrative staff.
The front office staff and maintenance are doing an amazing job. Senior management should focus on developing the property and an increase on tangible amenities if we're going to keep increasing prices.
I live in a rental community in Cary, North Carolina managed by BH Management. The community was run well by Landmark, but as soon as BH Management took over, everything went south. The pools went from functional to neglected; the laundry room went from neat to messy; more garbage started appearing ...
Since the new BH management company has taken over maintenance request have been completed in a very timely professional manner.
Building is not kept clean ...office is not open during "office hours"...they don't respond to emails.... office phone rings and rings - no voice mail picks up....promises made and not followed through.... things have gone downhill since they took over.
Super friendly and helpful staff. Nice apartment layouts. Great for roommates. A little pricey for not have an onsite gym or any amenities of the sort however the staff makes up for it
In the contract, I must pay for a gym key-card that I am to receive in order to use the gym. Asked several times about when I am to receive it. They say "the key machine is broken, we dont know when you'll get a key". Ive been here for 3 months.
I am the first person not to give them 1 star.
Let me tell you about my experience... I must agree with the reviewers that their on site management is downright awful. The office staff that treat you with respect are quickly fired, and the staff that is left treats you like criminals. They are re...
If i could give 0 stars i would. I moved out of my apartment in nov 2016 here it is january 2017 and i still haven't received my almost $600 deposit back AND everyone refuses to let me speak to someone. Saying u can only email. After tons of emails and still no one has contacted me. I have reported ...
I feel like I live in an automobile salvage yard. I have 3 dead vehicles in the parking area in front of my apartment. One car is on blocks, one hasn't run in 4 months with an expired inspection sticker 10/18, the other hasn't moved in at least 6 months and has a flat tire and an expired inspectio...
Total SCAM of a company! This has been the worst renting experience of my life by far. They will lie to you to get you to sign a lease and then hold you hostage to that lease while they do the absolute minimum required of them in the contract, and often not even that! Absolutely avoid renting wit...
This company is horrible. The upper management has a problem with lack of communication. I wish I didnt waste 2 months working for this company. I was told that I would receive my PTO once left, but that was a lie. I have contacted corporate office and have yet to receive a return call. I have cont...
Our apartment is Twelve 6 Ten at the park in Dallas, TX. Absolutely horrible place... bed bugs infest every building, roaches and stray cats all over the property. RUDEST staff I have ever encountered. Have been pondering a law suit for a few months. Have been trying to reach corporate offices for m...
The most deceitful. dishonest, greedy company I have ever encountered in my eighty plus years.
Great Midwest and Southern organization, really friendly employees!
I'm a resident of one of their properties since 2017 and I was always very well assisted when needed. The neighborhood is always clean and very well maintained, and staff members are very friendly.
Jefferson Souza
The Estates at Park Avenue
Orlando, FL
I ve been living here since 2011, the service has dropped to the bottom of the bucket. The company keeps the outside property well managed but the actual apartment homes are not important. Don t be fooled. I ve been waiting on electrical work to be done for months. Most days I have to cook by la...
Mariah went above and beyond to help 4 of my employees, 3 of which were from out of country, to get settled into a nice 2 bedroom unit. Would highly recommend working with her and her team.
They've done some good as far as making repairs and doing some slight upgrades to things like the toilets, but they keep trying to introduce ways for the tenants to pay more for what we already have. First it was the parking fiasco, which was a joke, now it's taxes and fees added on.
Review/recommendation is for Rob Dillow, Regional Facilities Manger. We were having severe flooding problems at Windermere at Lake's Edge in Ocoee, FL. He came out and in 1 day cleared it out, dug and piped and set up a sump pump to drain the water from the walkway. I came out my door at one time...
They refuse to provide you a copy of your executed lease agreement; even regional managers (Lisa Johnson) do not respond to emails or voicemails. Horrible service.
I'm just not happy with the flooring in my apartment. It's caving in and some of it has holes.
Having an issue with a property in Charlotte, NC. The corporate office does not respond in a timely manner and the change is the office staff is less than desirable.
Love living here, everyone is so nice and everything kept up with! Anytime I have an issue it's resolved quickly. Major perk is the dog park.
I would give this corporation 0 stars if possible. They are so rude and uncaring. I went through the worst experience in their apartments in Midland ,tx. They never fixed anything and were rude and yelled if you got upset at the situation More
My fiances mom just passed away on April 7th. The Cambridge landing apartments in Oklahoma City is trying to throw the rest of the lease on me, a 17 year old, and a 1 year old baby all of whom just lost a loved one in the apartment. This makes me sick that people like this are so narrow minded that ...
Made multiple complaints about a faulty light in my 2nd bedroom, no response ever. The property manager is lazy and doesn't do anything in regards to complaints. Spoke to her manager was very condescending and rude. Screwed me out of my deposit for new carpet that just needed shampooing. All over un...
Never in my life have I experienced such an incompetent renting company. I had a bill that I paid in full at once, and no one told us I should have saved $250 by making this one-time payment. the only reason I found this out was because the payment wouldn t go through on their end. My account had su...
The customer service was unhelpful and deceptive. Initially, they tell me they will hold my account until they get proof of an unusual charge.
Four months later, they transferred the charge to a debt collector. Apparently, the customer service never held my account. When I asked, they refused to...
I ve lived in two different apartments owned by BH Management (Williams Reserve, IL and Estates on Maryland, AZ). We had better experiences in the Illinois apartment. Maintenance responded within 48 hours. The community was well taken care of and they completed fitness center renovations within a co...
Tenant from Walnut Lakes Apartments
Would make it 0 stars if i could.
Lived there for over a year and a half and changed management about 6 times total over the year. None of which have been nice or helpful when it comes to servicing requests. Had an issue with the wiring in our second bedroom w...
The apartment complex I live in has gone downhill fast.. The manager is rude, the new assistant manager is even ruder.. We have had no pool for half of the summer each year I have lived here.. I have sent messges to the actual BH office, but its been over 2 weeks with no response.. If the corpor...
If you have a problem at the apartment, good luck with the repair service. They can take even months to show up to your apartment.
I just move here.and I can't come or go without returning knowing I want be able to park. This is ridicules. Something will be
I am from Des Moines, IA, but I live in St. Petersburg, FL. I live at a BH Management property. I have never lived in an apartment so poorly managed. Knowing this was a "Des Moines" property I had really high expectations. When we first signed the lease the leasing agents gave us a higher rent amoun...
On my property here in lovely Tennessee. I have been stuck with roaches for going on 4 months. I have contacted the office about this every week. Angie the property manger at Preakness apartments in Antioch is absolutely no help. The whole staff just lies and have really nasty attitude when your ask...
In this company, the worker can not complain with human resources because they agree with the administration to admonish you for the minimum and change the company's policy at their convenience whenever they need it and it is worse if you are Hispanic.
Golf Stream Isles apartment.
I have been trying to get ahold of our district rep for a week or so now. They have called my boyfriend, but never called him back like they said they would.
We had a leak that stopped within 24 hours, and our ceiling is still very soft. They believe we are not in danger of mold which they are mi...
Seth and Ken the maintenance men were very courteous and professional.
I live in Autumn Vista in Duluth, GA. Every since we have moved in we have had roaches. The management company refuses to take action and get rid of them. They would rather come every Friday and spray my apartment down with harsh chemicals. I have spoke with management and people from corporate nume...
Rented 3 month. spent whole day to clean up everything, and made the room better than when we moved in, Then you charged me $120 for cleanup? cleanup what? you name it. we cleaned both tub, toilet, sinks, refrigerates, oven, range (replaced all 4 tops), cabinet, vacuumed carpet, any place you name i...
The Knolls Marietta Ga. Apartment flooded, they said they would put up a tarp never did, flooded again. Its been almost a month and they have yet to complete the work. By now the mold is off the chain . The have shower caulk on the entire side of the building as a quick fix. Bad thing is the Manager...
A\C unit was very dirty inside and not draining condensation. Humidity in apt. was 77%. I requested the unit to be taken out and hosed out to get rid of all the debris and scum from standing water.
Much to my surprise the unit was replaced with a new one with remote control and energy saving mode...
Called in a maintenance request several times and they never came out. Every time I called they just said oh we ll put you on high priority so sorry!
Nice apartments, Nice residents, Nice grill, Nice pool, Great Management and Maintenance teams. Would highly recommend.
Every since BH Management has taken over Colorado Club Apartments, things have changed drastically for the worse. I applied for an 100 % upgraded unit (2 bedroom and 1 bath), went to do my walk through and noticed that my unit was not upgraded one bit. The problem was brought up to upper management ...
I am a former tenant of BH Management property (The Pathway) in Houston. I submitted my letter of vacancy 60 day as indicated on my lease and left the apartment in the same condition I got it. I moved out Sept 16, 2015 and was told I will be getting my security deposit in 6 weeks. I have called, e...
I was a Property Manager for this company and by far the worst experience of my career. Pack up your tents BH Management and go away!!
Contacted Corporate office about local branch problems, problem was just forwarded to the manager instead of reaching out to me.
By far the worst management company I have ever experienced through an apartment complex. They will not respond when a property has done a clear wrong. They are unwilling to cooperate and train their employees to do the same.
I live at Autumn Ridge, they only care about the money not even the safety of their residents. Living here has been a nightmare on all fronts!!!
To the comment from BH below: I called and left a voicemail 2 weeks ago and it s been crickets since.
called to talk about my emotional support dog not being allowed at one of their apartment complexes and got hung up on. tired of this company and the property i am at!!! do not recommend them at all
Office full of liars in Tempe location by ASU. Before the switch-over of new management, I sent email confirmation of my intent to move out when my lease ended. Old management did not put this in their system as a confirmation that I was moving out when my lease ended. Went into the office and talke...
It s sad that my apartment are horrible and they gave me this number to call and I have been calling for months leaving voicemails and not once did anyone call me back....still waiting....
Much better than the last management company. Thanks for proving that you care about the community we live in.
Latitude Apartment Complex in Phoenix, AZ doesn t even deserve one star. I m absolutely disgusted, discouraged & infuriated at this point. I m not even sure where to start. The complex itself is way over priced for the cheap & crappy way it s updated (which you can t tell when you walk through the s...
Usually pretty good. But I have been waiting for a new toilet for 2 months. And recently when the AC broke we were not told or updated on progress. It took over 12 hours to fix and even then was not working as before
Issue hasn't been resolved. Have sent multiple emails and nothing. Please fix the problem. Thanks
Terrible service notice the reviews have a consistent theme. Water Pipe broke in Apartment above mine, they are using my electricity for humidifiers and fans the assistant manager on the property states we don t give away apartments. Keep in mind the water damage is in my two bedroom apartment (dama...
this is by far the worst management I have ever had to deal with. Doris from Imperial Tower in waukegan is absolutely rude and unhelpful, very discriminatory and I regret living in this apartment after a change in management. Glad I finally moved out and i'm sure they would put the whole place in ru...
I have lived in the same apartment for five and half years
Roach and bug infested property! Incompetent staff from leasing to corporate! You have to do entirely too much to even get someone to consider helping you. Ridiculous!
I am waiting for a leak in my bathtub to be completed. If you will refer to my last work order when this was reported, I was told that a part was needed. I am concerned about follow up and how long it takes for repairs to be completed. I do realize that I am not the only one at Carriage Hill, but I ...
Never returns calls or reply to emails online
Trying to call Branch manager never returns calls
Ever since BH management took over eagle landing, Custimer service is HORRIBLE. I recently started seeing roaches. I put in a work order for them which was marked "completed* quickly although no one came by my apartment. I have left 5 voice mails asking for someone to call me back. NO return ...
Heights of Kennesaw-
Before last weekend I had no complaints, I read the reviews and said it was unfortunate that others experienced the issues they had...... I actually followed mgmt from another complex, however after reading these reviews, I see that I am not alone when it comes to that girl ...
Kelsey Stanton has been so friendly and quick to respond with everything. Loving my new apartment
My apartment atOakMill is great, building is great, quiet, friendly neighbors. I had one maintenance request and it was resolved the next day.
My account for paying rent has not worked right since I moved in in May, and I'm still pestering them to fix it so I can set up auto pay. It hasn't worked...
Beware tenants who want to renew your lease with this company. They send you an renewal invitation stating that a carport or storage unit COMES with your renewal. When you sign the lease they start charging you for what you picked. When you question them about it they tell you that it's MANDATORY. T...
So far it has been a pleasure living here, Management is good maintenance is good, quiet community great neighbors. Just need a new updated AC unit.
I was disappointed to learn that the touted upgrades to kitchens and baths would necessitate moving to a different unit.
We love BH Management! It is a great family oriented company that cares about it's residents and employees.
Edwin provided quick and helpful service on 10/30/2020. I appreciate this level of service and professionalism.
This management company is horrible. Strongly suggest going elsewhere. I was lied to consistently just to get me into their apartments only to see several changes in price, inquiries on credit (which they said they wouldn't look at my credit just my rental and criminal), and fees. DO NOT USE THEM.
We had Auto Payment set up on our account. I don't know how it got removed and we got a charge of 150$ late fee. We had proof in our emails that we have auto payment set and we showed the management. The reply i received was we don't know how the auto payment got removed.. we cant do anything... ser...
Wonderful & safe place to live. The staff is great. Lot's of activities for residents and their friends & families.
Rent cafe error....when I paid printed receipt showing 0 balance on due date less than one week later got letter stating I had not paid all my rent and still owed plus a $100 late fee. Sent them copies of statements Still waiting for accounting to rectify account 2 weeks later.
Today I came home to my apartment reeking of paint fumes. Apparently the family above me moved out and the apt needed new carpet, resurfacing, ect..
This left my apt filled with the smells of all the above. My small dog has also been locked inside all day with this.
NO WARNING! NO CURTESY!
Now ...
Nate was the best manager The Crossings ever had. The new management company refuses to fix safety issues. The front gates are broken and even when they had a rash of break ins they have not fixed them. They refuse to put up railings around slick concrete stairs. They do not answer their phones dur...
I work for Roto Rooter of DSM as a dispatcher (Trisha) and we have had the best service from Sam. She's very professional, nice, kind, and just all around a fun person to talk to. All my technicians who go to a location for a service call absolutely love working with Sam. We could be having a bad da...
It was cool when I first moved in. Then when harvey hit. These apt never been the same. They started going down. But the manager Amanda was great. Hopefully they get those apts back open and be great again. Wish y'all nothing but the best. One of ur last tenants to move out a few days ago cuz of the...
Absolute trash. Spending money on improvements to the complex and can t even keep the water on every day.
Edit: 1 year later and this company continues to ignore their residents. Experience has only gotten worse.
Overall I enjoy living at Timber Creek. One thing I must raise as a concern is about the parking availability. I have been under the impression that all vehicles must have license plates/registration. With parking being limited I have noticed one vehicle (Black Audi) that has no plates, window open ...
This has been the worst experience with an apartment. When we transferred from our 1bedroom to our 2 bedroom, they tried to slap us with a $400 fee for carpet they claimed they replaced. When we asked for the invoice, we sat in the office with the leasing manager for nearly half an hour looking fo...
BH Management manages the apartment property where my husband and I live. I'm giving them three stars because their service is just mediocre.
Our apartment property is very nice. They recently did a huge renovation to the interior of all units and while aesthetically everything is very nice, it tr...
Really!? First off your leasing girls are pathetic. I'm surprised they know theur own names. Called one out about two months ago when moving to Phx from it of state, passed all of your reqs, but was denied... which I'm glad because the photos of Estates on Maryland you have posted are very misleadin...
Vinings palisades gives the entire brand a bad reputation! Disgusting housing units and unmotivated employees.
Staff is always nice and friendly, maintenance is always prompt and quick to fix the problem. The grounds are always kept nice! Very quiet community.