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Average ratingExcellent
4.7/ 5

Based on 38 reviews

589%
43%
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What reviewers say about AWE-Tuning

Generated with AI from 38 reviews on Trustburn · updated 24 days ago

Customers frequently praise the quality and sound of AWE's exhaust products and highlight positive experiences with staff members like John and Christina for their helpful support and easy warranty processes.
What does AWE-Tuning do?

AWE-Tuning manufactures performance parts, including exhaust systems for European and domestic cars.

Are there any complaints about AWE-Tuning?

The lowest-rated reviews mention complaints about phone service, slow email responses, and follow-up issues, as well as a specific instance of brake pads and rotors continuing to squeak after replacement.

AI-generated from reviews on this page. Verify anything important with the company directly.

Andy
Reviews 1

Great staff and customer support. I worked with John to purchase my AWE Touring Exhaust for my Audi S6 C7 at their HQ in Horsham, PA and couldn t be happier. John gave me his honest answer regarding going with Track or Touring regarding my preference of daily driving. The customer support with Christina was also amazing. There was a slight imperfection on one of the black diamond tips and the warranty process was a breeze! They are top tier in R&D and quality of their products. I m just lucky to live 10 miles away from their HQ. I highly recommend their services for any European and Domestic cars!

Noel Eastman
Reviews 1

Wonderful Service. I spoke with a gentlemen on the phone on Monday, scheduled my appointment for Tuesday. Extremely informative and helpful.

Arrived at 9:00am to get my Audi A3 tuned, was out by 10:15am. Car feels fantastic, huge gains for a small amount of money. Couldn't be happier with the service provided.

Give them a call, you won't regret it. Highly recommended.

Hendrix Downs
Reviews 1

This company has the best customer service John at extension 225 is a cool guy. I've brought alot of aftermarket parts from companies but I've never received a thank you package like the 1 Awe sent me. 2 t-shirts, coffee mug, and a license plate frame.The touring exhaust on my c7 sounds amazing!!!

WATERPROOFINGPAT
Reviews 1

Your phone service is horrible your customer service isn t bad once you can get you on the phone the follow ups from your office are also horrible your employees are not following up with customers. I ve called multiple times and waited for over two weeks after talking to you last for someone to call me back I m getting a little impatient. You know who I am this is Patrick Audi RS 5 2018. What do I have to do to get a call back

Chris P Pata
Reviews 1

Ordered the touring exhaust with quad tips and resonator for my 2016 Audi with the assistance of John V. He has exceptional customer service skills!

We've been corresponding back and forth for several weeks He's been very patient with me. He answered all my questions within 24 hrs. Can't wait until my exhaust arrives!

Update: It's been about a month since the exhaust installation. I had 3 different issues with the exhaust. First the rattling, had spacers installed to get rid of the noise. Then the driver side exhaust was tilting because the bracket closest to the exhaust wasn't sturdy enough to hold the weight. They installed another bracket to distribute the wt.

The last issue is purely cosmetic. The driver side exhaust tips are protruding out 1/2" more than the other side. I can't push it back any further because the weld is in the way. Other than adjusting the passenger side to match or cutting 1/2 " off the pipe to match both sides.

John Smith
Reviews 1

Absolutely amazing. Friendly service from the second you walk in. Gave a tour of the facility which is amazing. You also get to sit next to a McLaren in the waiting room which is nice. Absolutely amazing cannot wait to go back for the next thing! Blow pop and stickers on the console are a nice touch also. Will be back for sure.

Busted Knuckle Garage
Reviews 1

ABSOLUTELY THE BEST JEEP EXHAUST ON THE MARKET!! PERIOD!
We have installed hundreds of exhaust from every brand on the market, and this system is by far the best! amazing sound off the line but when you reach highway speed there is no more drone. I can actually hold a conversation without screaming. I don't know how they did it but it's the only exhaust we recommend!!!

Matthew Sexter
Reviews 1

The best exhaust company in the game! Their R&D, fit and finish, and customer service is all, hands down, a gem in the automotive community. John Voss was instrumental in staying on the phone with me for over 30 minutes answering all of the questions I could throw at him. It's true that this is a company run by fellow enthusiasts!

Francis J. Danley
Reviews 1

Terrible customer service !! Will never recommend AWE to anyone.. I had my brake pads ,rotors replaced , and bedded only to have them continue to squeak.. And all they can say is oh well that does happen we can take a look and charge you another maintenance fee.. For what I paid they should of taken care of any problem without ADDITIONAL COST !!! No excuses

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About AWE-Tuning

Address
199 precision drive
Categories
Automotive