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Questions about Avistar

Based on reviews, listing data and website checks · updated today

What is Avistar?

Avistar is a company that provides hotel-grade, individually wrapped amenities specifically designed for short-term rental hosts and property managers. The business focuses on creating consistent, guest-ready supplies that simplify turnovers and make properties look high-quality. Their products include oral care items, toiletries, and bath & body sets that are meant to be stocked in every door for a fresh start each stay.

What are the two best-selling bulk sets offered by Avistar?

The two best-selling bulk sets are the Hotel Amenities Set in bottles and the Hotel Toiletries in packets. The bottle set includes squeeze-bottle shampoo, conditioner, body wash, lotion, and a wrapped soap bar, while the packet set offers single-use versions of the same items. The bottle set starts from $49.97, and the packet set starts from $29.99, providing options for different budget needs.

What specific oral care products does Avistar supply for hosts?

Avistar supplies pre-pasted toothbrushes, floss picks, and retainer & denture care items for short-term rentals. These products are single-use and individually wrapped to ensure a fresh start for every guest. They are part of the broader oral care category available on the website for hosts looking to stock their properties.

How does Avistar handle order cancellations?

If a customer requests a cancellation, Avistar cannot always guarantee the order will be cancelled. They state that orders cannot be cancelled after 30 minutes of being placed. Customers are advised to review their order carefully before confirming their purchase to avoid this issue.

What is the process for reporting damaged items or missing products?

Customers should send an enquiry via the Contact Us page or email support@avistarcare.com to report damaged or missing items. The request must include the order number, full name, shipping address, an image of the product received, and a description of the issue. The customer care team will respond as fast as possible to resolve the matter.

What are the requirements for a return or refund?

To be eligible for a return or refund, the item must be unused, in the same condition as received, and in the original packaging. Avistar cannot accept returns or refunds on orders that have been used or opened due to hygiene reasons. Customers must provide their order number, full name, shipping address, and the reason for the return when contacting support.

What is the money-back guarantee policy for Avistar products?

Avistar offers a 30-day refund policy if a customer is not happy with any of their products. This is referred to as a 100% Money Back Guarantee. If a customer is unsatisfied, they can request a full refund within this 30-day window, provided the item meets the return eligibility criteria.

Where is the main office location for Avistar?

The business is located at 1916 Pike Place 1335, Ste 12, Seattle, WA 98101. Additionally, the FAQ section mentions an address at 757 se 17th St. suite # 462 in Ft. Lauderdale, FL 33316. Both locations are associated with the company's operations and customer support.

What do verified reviewers on the Avistar website praise about the products?

Verified reviewers praise the products for making turnovers easier and ensuring consistency across multiple units. Maria, a Superhost, noted that guests comment on the thoughtful touches, while Devon mentioned that managing amenities became much simpler with one order a month. Priya highlighted how the individually wrapped items make resets fast and hygienic for cleaners.

What is the core mission or story behind Avistar?

Avistar was born to fill a gap for friends traveling who couldn't find good oral-care products made for people on the move. The company identified short-term rental hosts as a key group and made them the center of their operations. Their story emphasizes building products around the real rhythm of hosting rather than just what is easiest to sell.

What are the key features that make Avistar different from competitors?

Avistar claims to offer the best-designed, best-rated, host-built choice at any tier. They emphasize that their amenities are individually wrapped, guest-ready, and consistent across every door. The company believes everyone deserves a great stay and that quality is never negotiable, aiming to look great and feel high-quality without being cheap.

What is the estimated shipping cost or free shipping policy?

The website states that there is free shipping with every order. Taxes, discounts, and shipping are calculated at checkout. This policy applies to all orders placed through the Avistar website, making it a straightforward benefit for hosts stocking their properties.

What categories of amenities are available for purchase on the Avistar website?

The website lists several categories including oral care, toiletries & body, and bath & body. Specific items mentioned include wrapped soaps, shampoo, conditioner, body wash, moist towelettes, and denture care. These are all designed for short-term rentals and travel scenarios.

How can a first-time customer get started with Avistar?

A first-time customer can start by visiting the website to shop amenities or join the mailing list for early access to new products and offers. The site encourages users to stock their first door by browsing the available sets. There is also a login option for bulk buyers to manage larger orders efficiently.

Does Avistar have reviews on Trustburn?

Avistar has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.

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About Avistar

Made for hosts. Loved by guests. Hotel-grade amenities for short-term rentals. Individually wrapped, guest-ready, and easy to keep in stock for every turnover. Email: support@avistarcare.com

Address
1916 Pike Place 1335, Ste 12, Seattle, WA 98101