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Average ratingExcellent
4.6/ 5

Based on 369 reviews

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What reviewers say about Airtasker

Generated with AI from 369 reviews on Trustburn · updated 3 days ago

Customers generally describe the concept as great and appreciate the ability to find good tradespeople, though some note that coordination can be difficult and response times need improvement.
What does Airtasker do?

Airtasker is a platform that connects users with skilled people to handle various home and office tasks, ranging from furniture assembly to data entry.

Are there any complaints about Airtasker?

The lowest-rated reviews mention issues such as account blocks without clear explanation, difficulty reaching support, and instances where taskers caused property damage or injury.

What do people say about Airtasker outside Trustburn?

Outside of Trustburn, people mention Airtasker as a useful app for finding someone to perform small tasks and chores, while others note seeing frequent advertisements for the service.

AI-generated from reviews on this page. Verify anything important with the company directly.

Michael Haines
Reviews 1

First time I used Airtasker: it was easy to use, offers were quick to come it and the person I accepted did a great job: responded immediately to messages, was on time and did what he said he would. What more could you ask! Oh, and the price was much better than any commercial vendor.

The Martyns
Reviews 1

I have posted 4 tasks, and with the exception of the first, offers made on all others have been disappointing.

Contractors seem to cherry-pick tasks, and rely on the assumption that people posting them haven't researched the prime costs, and therefore submit significantly overpriced quotes, even after allowing for Airtasker's commission.

Not good value!

Janine Sebek
Reviews 1

The app was so easy to use, got quick responses to my posted task. The person I chose to help with my task was great. Did an awesome job and was an all round nice bloke. Have already posted another task. Might actually get my long list of things to do around my house finally done. Thanks Airtasker. You are a life saver.

Jay ZHU
Reviews 1

I am using this app daily for over a year
this App does not give any warning given or explanation why I was indefinitely blocked even though the User Agreement states that posting something not allowed will result in a 7 day ban.

I've had most 5 star reviews and 100% completion rate!

Swansta Australia
Reviews 1

I use airtasker. They have no phone contact. Whenever you have a problem they seem to send you a template response and do not change things when you show them proof that they have made a mistake. It takes them days to get back to you. fees are extremely high. If you have other options other than them to use, use them instead. Their customer service is almost like a robot in the way they go about addressing your concerns. They cause more headaches than what it's worth.

terrys ter
Reviews 1

Airtasker dont pay gst yet keep fees. They now have cancellation fee expectations when half the people going on are merely needing help and expect a job to be done for free or cheap . Unregistered tradies Unregistered drivers doing tasks others are expected to pay gst on licences for ect so why the f are the rest of us working and paying gst tax and so forth for?
ATO better do an overhaul on airtasker because i and many other registered buisiness will not be paying gst or taxes next tax return.

James Swarbrick
Reviews 1

Airtasker were great to get me out of bother very quickly to do some last minute moving of furniture. The only issue I had is that I thought I'd paid through the email notification but it turns out I hadn't and so had to pay through the app. Probably my old firefox...but the chap had to contact me to tell me to release payment which was a bit awkward. Apart from that eveything was great (and I should update my browser maybe).

Life4tunes fpv
Reviews 1

Heath regarding NON fair dismissal

The person who decided and made a decision upon the airtasker fee and said no way its just robbery this is people who gave me jobs. They did not want to go through Airtasker as he and she did not want to pay the fee. Why do I have to suffer the consequences because of his decision? It's not only just a one-way streak where task is like myself. Has made a small offer to assess the situation? It is the people that supply the jobs. Why do I have to cop the end of the bat because of this they got paid for all my jobs and this is not good enough
Now I fill that they have just take and the spat me out
I WORKED VERY HARD TO BUILD MY PROFILE WITH ALL 5 STARS AND HIGH COMPLETION RATE
And for this job for pick up, Kenthurst drop off, Drummoyne you guys got paid for it, because the person that I dealt with we went through Airtasker I think most people on this app that give out the jobs refuse to pay through Airtasker I have had it a couple of times. And therefore they do not want to pay the fees. I have multiple times ask them to pay it, but they refused to and therefore leave me no choice but to deposit the money to me, as I cannot do work and not get paid. Need to reconsider this. For me, please. I really need this to be put back up. There are multiple people in the situation. I don't understand why I've been taken off and some are still up there. I think to myself personally it's a unfair dismissal. I have recently read your guidelines, and it does make sense, but it does not make sense when the other party does not report. Follow the rules themselves therefore. It's a unfair dismissal. I will dispute this and if need so I will take further action. I feel like you guys have unfairly made a decision without probable cause Or Evidence to prove that I have collected payments after completion most $5 office. I have put through let it up to be a no-go job not completed, but the person themselves has put it through the $5 and gave me a rating of courtesy. To say thanks for your advice and hard at work. Please re-assign me as I see multiple people. Doing these things all the time and are still up on Airtasker You guys have received all payments from me. From everyone that I have done. Only to have been cancelled as the job was not described as described and could not be completed. Because of the situation and cost they would be looking at totally different ballgame and price. If you understand what I'm saying Please re-assign my page. And I will not be making any more $5 offers for assessing the job, as clearly you guys are not happy about it. You have no physical proof that I have collected a payment for it, and therefore you have unreasonably. With no evidence of what you are saying. To restrict me or remove me from what I have built myself and worked hard on to get those ratings. Like I said, you guys have still been getting paid. You have already received at least $300 from my jobs. I don't like messaging if you guys can call me in person and we can discuss this I can explain to you. What's been going on.

Like I'm saying there is no physical proof what I am saying is not true as its all true And you guys are making out that. I'm a criminal on Airtasker Which is not what you should be doing.

Thank you. Regards, heath

Aidan Pallister
Reviews 1

Amazing first experience with Airtasker. My request was responded to instantly by a number of people and completed within a couple of hours of me advertising the job. Great not to have to get cash out and conduct the payment through the site. An all-round great experience and I'll certainly use Airtasker again.

Shelley Kinash
Reviews 1

Yesterday I posted my first AirTasker graphic design job and less than 24 hours later it is done and exceeded my expectations. The whole process was a breeze. Within a few minutes of posting the job (which was simple to do), I had 8 replies. I quickly read through a few profiles and chose someone who had a 100% completion rate, 5 Star satisfaction and similar outputs on their portfolio. Everything was easy and hiccup-Free, Including payment. I will definitely be using AirTasker again in the future! Highly recommended!

Cassandra C
Reviews 1

I loved Airtasker this first time I used it. Very prompt and got what I needed done efficiently. The two other times I used Airtasker were completely different experiences. The second task I needed, the person showed up almost 4 hours late. The third time three different people were unable to complete the task I assigned to them and cancelled last minute, and I ended up going over my budget to have the task finally completed.
Overall, it s a clever service and works well when both parties can agree and fulfill their parts. But from my experience, it s definitely not the most reliable service, and you can get into some issues when you choose the wrong person for the job.

Jane Toohey
Reviews 1

When the price changed for the job it took air tasker three weeks to resolve, whilst they had my money and the tradie had not been paid. I asked for a manger to call me to resolve and they said via email that wasn t possible as they only provide an online service.

Stahrrtrail s
Reviews 1

If the fees involved were MUCH more reasonable than what I was advised, my rating would be much higher. This is based on my first and only so far successful task completed. Very smooth, done well, very easy... the fees just seem to be a big sore point for all members just from the replies I got from my post.
Please find a way to fix this so that it s fair for all and you ll have 5 stars from all :)

Graham Galloway
Reviews 1

App worked really week. I needed some furniture moved. The app provides a list and you just tick off the items, asks a bit of information about the job, and then constructs the ask description. Had 4 responses within 20 minutes. Locked it in. Ongoing communication with the tasker over the app worked really well. Payment through the app was straight forward. Well done.

Maria Dalto
Reviews 1

I got my mattress & lounge cleaned by an airtasker and they ruined my lounge by soaking it using huge amounts of water rather than steam. The wood has all swollen in my lounge.

I contacted the airtasker and they don't speak English and keep offering to come out to "redo the job" not realizing you can't "redo" swollen wood.

Complained to airtasker and they told me their insurance doesn't cover it and to deal with the airtasker which leaves me with an expensive & damaged lounge. I wouldn't use airtasker AT ALL because if things go wrong- it's tough luck.

Jill Hillman-Marks
Reviews 1

Joey and his brother Michael did a great task for me. Ever cheerful, they did exactly everthing I asked of them, all with good humour and willingnexx. They did some very heavy lifting, and I was very happy to have used Joey and Michael to help me with my garden. Five stars, Boys! Jill

Daniel Tomkins
Reviews 1

Found Mitch: helped me with PC tasks. As an OAP my computer skills are mainly self taught; it was a pleasure to find someone patient, knowledgeable and skilled. 'Learning by doing' is to me the best way and that's how Mitch Instructed me. I was unsuccessful finding PC help swiftly and at a [to me] reasonable price elsewhere . Airtasker worked well for me on all counts. I'm a first time user of Airtasker, based on my experience, I recommend them and would use them again if help needed.

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About Airtasker

Access thousands of skilled people for your home & office tasks. From furniture assembly to data entry - hire a skilled Airtasker today.

Airtasker is a leading online platform that connects people with skilled professionals for their home and office tasks. With thousands of skilled workers available, Airtasker makes it easy to find the right person for any job, from furniture assembly to data entry and everything in between.

One of the key benefits of using Airtasker is the ability to access a wide range of skills and expertise. Whether you need help with a one-off task or ongoing support, there are plenty of skilled professionals available on the platform who can help you get the job done quickly and efficiently.

Another advantage of using Airtasker is the flexibility it offers. Unlike traditional employment arrangements, where workers are tied to specific hours and locations, Airtaskers can work on a project-by-project basis, giving you greater control over your schedule and workload.

In addition to its core services, Airtasker also offers a range of other features designed to make life easier for both clients and workers. For example, clients can use the platform's messaging system to communicate directly with potential hires before making a decision about who to hire. Meanwhile, workers can use tools like invoicing software and time tracking apps to streamline their workflow and ensure they get paid promptly for their work.

Overall, if you're looking for an easy way to access skilled professionals for your home or office tasks, then Airtasker is definitely worth checking out. With its user-friendly interface, flexible working arrangements, and wide range of features designed specifically for freelancers and small business owners alike - it's no wonder that this platform has become so popular in recent years!

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