I used Airtasker to do a few small jobs around the...

I used Airtasker to do a few small jobs around the house which was okay.
On the last job I needed someone to fix my flooring. So I hired from the Airtasker.
The tradies were very unprofessional and their careless work caused injury to myself and to my property. And also they didn't want to leave my property before I release the money from the Airtasker. So I had to call the Police for help and escort them out of my property.
After and during the incident I sent many emails to Airtasker support. With delay after a couple of days Airtasker replied to me and told me they will look into the issue.
Manu days have been passed and Airtasker told me if I want I can claim insurance against the tasker directly but not against the Airtasker because the taskers are not contractors with the Airtasker. And also they can not return the money because my money has already been transferred to the Tasker's account.
While I understand the Tasker's behaviours are not responsibility of the Airtasker but I was hoping Airtasker insurance will cover the damages to my property but unfortunately that was not the case.

So be mindful of this when using the Airtasker's platform. When issues happen you will be left alone.
Please see attached photos.