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Average ratingExcellent
4.6/ 5

Based on 284 reviews

565%
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33%
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What reviewers say about Adnams

Generated with AI from 284 reviews on Trustburn · updated 25 days ago

Customers generally describe the company positively, with many reviews highlighting the good selection of products, lovely cafe atmosphere, and friendly staff. Some visitors appreciated the dog-friendly policy and the quality of the food, while others noted the wide range of items available for purchase.
What does Adnams do?

Adnams is a brewer of beer based in Southwold, Suffolk, and also produces award-winning spirits like gin and vodka at their Copper House Distillery. They own and manage several pubs, inns, and The Swan Hotel in the area.

Are there any complaints about Adnams?

The critical reviewers wrote that there are complaints regarding foul toilets and staff attitudes, as well as issues with customer service and delayed deliveries for online orders. They also noted that some customers found the food overpriced or of poor quality, and described one sales assistant as rude.

What do people say about Adnams outside Trustburn?

Outside of Trustburn, people mention that Adnams sells Bitburger beer in 24-pack cans, which are also available at Waitrose in smaller packs of four.

AI-generated from reviews on this page. Verify anything important with the company directly.

Matthew Reynolds
Reviews 1

A very nice shop, one downside, no Adnams 'Old ale' to be had otherwise it would have been a 5*. Previous to this I had a guided tour around the brewery. A very knowledgeable and amusing guide, would highly recommend the tour, 20 mins at the end with free beer to taste, trust me just taste it, don't try to neck all you can in that time, bloody impossible.

Nigel Hartshorne-Ewer
Reviews 1

If you like beer then you can t really visit Southwold without a visit to one of the many Adnams outlets in town. The main store has pretty much everything including a well priced cafe. Staff are always helpful and they had Gluten Free bread and Soya milk for my wife.

Kelvyn Sheppard
Reviews 1

Adnams beers, lagers and spirits available for purchase as well as a great range of wines, glasses, kitchen products etc. The coffee and snacks in the cafe are excellent. This is a great destination for those on holiday as well as for locals wanting to stock up on Broadside or other beers.

Steve Cleverly
Reviews 1

Great beer from Adnams so I'm not likely to do anything other than recommend but the range of wines and kitchen goods makes this a great place to visit even if you are not into beer. Parking is convenient and staff are helpful. Don't miss the "Old" ale which is a seasonal winter ale and simply wonderful
Highly recommended

Adam Cooper
Reviews 1

Extremely lame customer service. Ordered two beer calendars on 30/11 for next day delivery (an extra charge) and they had still not been sent out by the 12/12 when I eventually gave up hope and cancelled my order. The only update the website ever gives you is 'Complete', which was obviously not the case, plus there was no update ever sent by email. I waited in all day on the first day that delivery was expected and made contingency plans for the others in the hope of it ever arriving. Pity as I have always been a fan of Adnams but will definitely not be ordering anything from them again.

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About Adnams

Adnams is probably best-known as a brewer of beer in the coastal town of Southwold in Suffolk.

Whilst brewing remains at the heart of Adnams, They also make a range of award-winning spirits, from the same locally-sourced grains as they make their beers, in their Copper House Distillery. Their gin and vodka were named the World’s Best by the IWSC in 2013 and 2014!

Adnams own and manage a number of pubs and inns as well as The Swan Hotel in Southwold.