Arbitrtation has become a joke, do not trust anything listed that is green light always treat it like a red light and put a couple of thousand aside to fix the issues. We have bought well over 50 cars with acv and originally they were doing a great job and standing behind their inspections but they ...
I have been dealing with ACV for about a year but buying from auctions since 2014 . Going thru the arbitration process is usually very time consuming and drags on for weeks. This process was simple fast and fair. But understand that that you bought a car wholesale, arbitration is not there to cor...
Absolutely waste of time and money. They claim to have lowest fees but this is how it works: they charge new car stores $225 plus they charge us what seems to be a "low auction fee". New car stores then set their reserve prices at whatever plus $225. At the end of the day, we are paying $400+ fees p...
Joe Neman is a man of his word and went above and beyond to help me out with an issue that arose, Jill reached out to me from her personal cell phone after hours and told me I m here to help and fix this problem. I m 100% confident in purchasing from ACV, their pictures, description, history, engine...
I would not recommend anyone who would like to buy cars through this auction .please be careful Bought four cars over $15000.00 had spent over $4000 to fix them with issue that was not mention at all broken motor mounts no Exhaust no transmission fluids, in one truck all the power window regulat...
Purchased a vehicle with a full condition report stated the vehicle had 116,000 miles on it .. after I receive the vehicle a potential customer informed me that the vehicle had actually over 225,000 miles on it .ACV did nothing and took no responsibility
weeks later I still haven t had a phone conversation with anyone. For an email from a guy that says they were well within there arbitration. Even though 7 things were wrong on the checklist. Place is a joke . Then they cut a check Thursday dec 12 and we still don t have it ... I bought this c...
The very best platform for buying and selling dealer only inventory BAR NONE! If you haven't tried it yet you need to ASAP. They have compiled the very best service team in the industry to give you an amazing experience time and time again. They are changing the industry! If all other auctions aren'...
ACV and our rep Christina have been a great part of our business. Christina is very responsive and solution oriented. Allows us to save valuable time and to focus on sales!
Jason Emmick was really helpful and polite to deal with. Had some bitter experiences with some other agents But Jason is the BEST
At first I was skeptical about using an online auction but as soon as I actually signed up and saw how much detail goes into the reports I was amazed. They literally list things that I myself wouldn t have even noticed if I was there in front of the vehicle. My account rep Nicole Klonowski is one of...
I was supposed to work for this company and was set to start this last Monday after the background went through. Everything went good to start then had a little problem with my criminal part do to some trouble I got into 6 years ago. Which I understand the background went back 7 years and may have b...
The first vehicle we purchased from ACV Auctions we had delivered and began working to get it in condition to sell. We got a green on the title and then after putting $2500.00 into the vehicle we are called by ACV Auctions and told that the title is not obtainable and there is a lien on the vehicle...
Stephanie S., Thank you, you are awesome to work with, ACV is lucky to have an employee such as you. Look forward to buying more. Keep up the good work and keep taking care of your dealers. Thanks.
Stay away from this Auction, they are deceiving and do not disclose everything about the cars on their auction. Recently bought a car from this auction, it was a yellow and red light, with cam issues. There was an AMP recording of the engine running. When the car got to my dealership the car did not...
Too slow on their title processing. Total mess and no one wants to take the responsibility to get your problems fixed. Hi tech auction with typical title department. Bluh
We have been using ACV for nearly a year now and it s been nothing but a breeze experience. Very detailed reports that give us comfort of spending thousands of dollars on vehicles sight unseen. The app does have a few kinks such a run lists would be nice and sometimes on reports they fail to mention...
The customer service is amazing. great cars and when I have an issue they stand by their word! I will continue to do business!
No true Dealer protection. No ETA on transported Vehicles. Horrible Customer service. They help the big dealers Sell broken vehicles. No one from their transportation department answers the phone. Arbitration is a joke. Sadly the concept is amazing, but the people running the company just...
So far they have been doing good job, this is the only auction ,that I use to buy cars right now, I don't even go local auction anymore. it saves me a lot time.
AS A REPRESENTATIVE FOR ARI MOTORS IN HOUSTON JUST WANT TO SHARE MY GREAT EXPERIENCE WITH ACV AUCTION AND SPECIFICALLY JEFF CZUM,WE PURCHASED A TRUCK THROUGH AVC AND UPON DELIVERY SAW SOME MINOR DETAILS THAT WERENT DISCLOSED AT TIME OF SALE,CONTACTED ARBITRATION AND JEFF GOT BACK TO ME RIGHT AWAY,I ...
BUYERS BEWARE!!!!!!! Stay away, the CRs are extremely inaccurate and deceiving, they are masters at hiding the real issues with the units such as Hail Damage, oil leaks, excessive compression blow by just to name a few. When you arbitrate on green light units, YOU WILL NOT SUCCEED AND WILL BE LEFT...
We bought a 2003 Dodge Ram 1500 on 10/2/2019 Through Acv and the truck was Green light and Yellow light for ticking noise with NO CHECK ENGINE. When we received the truck there was a code for P0700 Transmission code and the truck is not shifting. We submitted an Arbitration for that and we was advis...
My review is pending the outcome on a current arbitration issue. For the most part so far, things have really good dealing with ACV
Bought two green light cars from ACV auctions . 2015 Audi A6 and 2017 Chevy impala They both had transmission issues per franchise dealerships and they refused to take them back.
I used them a few times. At least half the time it was a complete disaster! The last time I used them, the van we purchased was sold out from under us. It took them nearly 2 weeks to get me my 18k back, they charged the seller $500 for the mistake, but now will not give me the $500 for all of my tro...
We have purchased over 160 cars from ACV and have been happy doing business with them. Seems that the company was growing but their level of customer service and care has been dwindling. Finally we ran into an issue with a vehicle ran green light with 130k. We were asked to take it to a legitimate...
Purchased travel trailer using this service. Cost $14k+ shipping. We are not new to online auction sales. We purchased this vehicle after being told trailer would be delivered within ten days. I only agreed to this because I knew this would allow me to do proper winterization before freezing tempe...
Best Auction known to mankind! Our boy Matt Scheff or how I like to call him, Matt-Ski gets anything I need done ASAP. Google up the Word "Hardworking" and you'll find his name along with a picture of him listed right there. We would not be able to buy the amount of volume we do without ACV and Matt...
Excellent service and great auction to buy cars from. I have been using this auction since day one and never had any issues whatsoever. I would recommend them to anyone looking for cars at a fair deal.
HORRIBLE! NEARLY THREE WEEKS AND STILL NO DELIVERY! I'M MADE SEVERAL CALLS TO THE TRANSPORT COMPANY AND TO MY REP, I'M OUT $11,000 ON A VEHICLE I BOUGHT ON 1-15-2019! CALLING MY ATTORNEY! ALWAYS LATE GETTING VEHICLES TO YOU, LIKE TWO WEEKS OR SO, OVER PRICED JUNK THAT NO ONE ELSE WANTS! DON'T WASTE ...
Grand Automotives :
My arbitration experience was not good with ACV, recently In arbitration Mr.Charles Best dealing my case and he said vehicle not covered in policy however i have provided all the repair invoices and diagnosis of green light vehicle he refer to Tim Olsen my new account officer ...
Buying cars through them for over 2 years, Great platform, Always in contact with buyers even at 10pm. Pat is the best rep ;)) Arbitration sometimes tough but in general fair.
EDIT: I change my review to 1 star it's took them 2,5 years to become a regular auction type of service when they just ...
All ways there when i Need him , very profesional , a problem solver , very lucky he is in my corner.
EXCELLENT COMPANY, they do business the way it should be done!!
Great platform but needs better access to upcoming auction items, better notice will help dealers to better prepare.
Just purchased Nissan Rogue
It has really bad suspension noise front and rear
(It was not mentioned in the report)
When I email for arbitration took them 4 days to get back to me and they said they don t cover suspension
Before that bought a 2009 VW TIGUAN
ALSO GREEN LIGHT
Has oil leak all o...
Overall great company/product. Our rep Sierra is amazing!
My Representative Kaley Doyle is the Best! She and her team work hard to get buyers and sellers to Make Deals!!
Great company to work with and every department is easy to deal with.
they offer junk and full of rust cars and trucks, acv arbitration is scam, they dont accept the issues which even confirmed from TOYOTA DEALERSHIP MECHANIC.they misrepresent all the vehicles.i really had bad experience with them.dont buy any cars from them.Dont waste your time and money.
I bought a green light car , the transmission was bad, they asked for diagnostic paper work saying it s bad , the dealer papers was $10,000.00
They didn t returned the car .
Bad auction bad
I have used ACV Auctions for over 2 years and always had a good experience. I have even praised them in the past for how they conducted business and handle Arbitration's. Now they have changed polices and take a week to handle arbitration's and even when inspectors miss that carpet is missing and t...
Worst title experience. You never know when titles are in as you need keep calling in. Titles that are supposed to be turned it immediately rarely arrive before 2 weeks. Titles that are attached have 30 days. ACV never calls to notify you about title status. I called in to check the status and ...
WOW! This place is a game changer! Should I continue?
Someone onced mentioned ACV during a conversation and I thought, hmm sounds like a great app why don't I look in to this? At first I was sort of skeptical... no one looks over cars like I do, can I really trust someone to look a car over the w...
Very Disappointed with the way Acv sold me a 1986 Corvette with 43k miles Green light and when the car arrived for transport it would not start we had to roll the car off the dolly. Day of receiving it I reached and out stop with Jeff he told me to file a claim and submit which I did same day along ...
Jason EmmicK was outstanding to work with. I will definitely continue buying from ACV auction.
I'm happy buying on this platform. I'm just waiting on a specific filter/notification for corvettes.
Have bought 10-15 vehicles from ACV. I ve been getting fair deals. Had one to Arbitrate and it went very smooth. Joe Naylor is assigned to my account. He helps me with questions and putting deals together. Gives me updates on transportation and title work. ACV has been great to my dealership. 5star...
Everyone is very professional and timely with communication. A rep named Matt has helped me out countless times with a great attitude. Great company.
Awesome company to deal with for wholesaling vehicles. We love the process, no arbitration, beat way in the marketplace to wholesale cars.
Good selection and good condition reports. Very slow with title processing and extremely slow with transportation. 99% of the time the buyer assurance plan has expired before anything shows up. Every vehicle I have purchased thru this app is always as described but every single one has had either a ...
I have been using ACV for the past year now. Yes there have been a few issues but in my case they have been handle very well and very professionally. ACV has become my main source for my inventory. I would not hesitate to give them a try . Thank you
Super great services. Friendly customer service and great dealer to dealer work. Love the app and notification services. Doing great work!
Extremely unreliable. I have lost tens of thousands of dollars from using this app because people misrepresent their cars that they can't sell at auction and in the end the consumers get screwed. Anyttime a dealer misrepresents their cars, ACV does nothing to reprimand them. DO NOT USE THIS SERVICE,...
First time purchasing with this auction. Terrible terrible service. I would not recommend this website to anyone and if you run a business, it should be organized and put together. If a dealer doesn't give you the permission of posting their car, then don't do it. I recently won a car from this site...
Ashley was great,,very professional,great service..Thanks on behalf of Morrison Motors Warehouse...*****
Very good service and great auctions. Unlike some other auctions I went to. A little slow in getting the pick up slips to me every time, but still 5 stars overall. How can one company have good services and others don't?
I have been a ACV Auction dealer for the past four years here lately I m getting cars that they are taking back from me after I have already bought them and reconditioned them! They are selling me cars that are stripped of parts before they show up to my dealership! They are selling me cars then I p...
Hoping to visit again, the staff was very kind n helpful
It s been about a year now we have been buying cars from this Auction. There arbitration process is excellent and they stand by their commitment to excellent service.
Prices a bit on the high side but you can t beat it for convenience. First two vehicles were spot-on to description.
After almost 40 years buying auction cars....ACV hit a homerun for me! Frank Zielonka ( Arbitration Administer) jumped on my transmission problem, 2014 Ford Focus... He even called the local Ford Dealer here and made me appointment. He covered the problem, I didn't have to jump through all the hoops...
One of the first AVC buyers my overall experience with this company is dont waist your time here your supposed to have a account manager for a reason we've lost several vehicles for short amounts money due to no communication your average cost for a so called green light car is anywhere From 400 to ...
8:40 am and nobody pick the phone at ACV . Account manager is another never available .. and never call back .
Lot missing communication between sellers dealers and Acv especially about titles.
I think they don t understand this is businesses and not game ,
AVOID AT ALL COSTS!! AVOID AT ALL COSTS!! The Condition Reports provided by these "rookies" are horrendous. Do yourself a favor and avoid ACV all together. Customer Service is 0 Stars!!
Update (48 hrs later) : Still waiting for phone call/contact
Worst auction by far. Titles are a disaster. Everyone give you the run around. They do not work together. They don t know what the hell they are doing. Inaccurate vehicle descriptions. If I could rate ZERO stars I would.
I have personally found ACV helpful. It allows me to purchase vehicles from sources that were otherwise not available to me. I feel that the vehicle descriptions are fair and accurate. Customer service is attentive, and my ACV rep Kylie has always responded promptly to my concerns. Kylie has also...
I bought a Toyota Camry 4 weeks ago it was my first time using them their arbitration policy is scam I will not use ACV Auctions anymore Please do not use 'them
Had an arbitration issue that was handled by Jason Emmick in a professional and equitable manor. Thank you
We at Shannon Auto Sales have been doing business with ACV for quite a while now and we would like to recognize two individuals in particular. First, Tracy Tavakoli in the arbitration department is such a pleasure to deal with and always is ready and available to handle any of our problems. We know ...
Consider all ACV cars to be AS IS, RED Light, title attached , treat and pay for them accordingly.
Save yourself a headache.
This is the worst company I ve ever dealt with. Bad Arbitration policy, bad management, I dealt with Kim.
Tiffany at ACV is great! She has been very helpful in many different situations and helped closed deals between the buyer and seller.
ACV is great to work with, the quick response and how they handle their business is awesome ! Just to recognize Matthew Lawniczak you did a GREAT JOB for representing ACV and showing respect to myself and staff ! Thank you again !
Excellent arbitration department. Great communication also. I feel confident wth my purchases as they make it right if it was not presented properly.
Literally scam you on vehicles over 200k. They will say they run and drive when the vehicle is clearly toast. They said too bad as is. I will revise when this is fixed.
The fact that cars can have tons of undisclosed issues like smoking from exhaust, massive oil leaks and smoke from the engine bay that are all not disclosed/listed yet not be able to arbitrate this because a simple noise was already listed is a joke. The online auctions are the eyes and ears for us ...
After posting My review of a bad experience I was contacted by an old contact who used to manage my account and worked with me to resolve my issue. I am changing my review because they responded to my need. Thank you Susan you are truly a breath of fresh air.
They are what Manheim/OVE/Express wish they could be.
The ACV vehicle inspections coupled with the company backing is a game changer in wholesale.
Having reviewed hundreds of ACV's vehicle condition reports it's impressive the amount of effort they put into each vehicles condition. I've seen vehicles with unreported accidents or repair histories th...
Update Changing My Review as I haven't received multiple titles in over 6 months. I spent over 40,000 dollars to receive no titles and have to send all the vehicles back. Sellers never held accountable and ACV reports are beyond slack. I'm going to have to take my business elsewhere at this point be...
Simply best auction ever! In my opinion better than any other auctions I ever dealt in my last 15 years of cars business, Great customer service and also have always an awesome inventors.
I AM A USED CAR DEALER FROM NJ. I HAVE BEEN BUYING CARS FROM ACV SINCE LAST YEAR (2019) CARS WERE BEING SOLD WITH TRANSMISSION PROBLEMS WITH GREEN LIGHT. I HAD TO OPEN ARBITRATION FOR ALL THE TRASMISSION PROBLEMS AND WAIT FOR THEM TO REFUND PARTIAL REPAIR COST AND NOW IT IS SUMMER TIME CARS ARE ALL ...
ACV has changed our business model. Period. No more wasting hours out of my week at an auction, in poor weather, for suspicious vehicles with only "day of" protection. As a dealership principal, buying online is crucial to growing my business, buying a better selection, and protecting my investmen...
What a great company and platform. Great opportunities to purchase cars wholesale. I ve purchased over 65 units in just a few months! Very easy to deal with, basically addicting!