WHOLE Wellness Therapy Services

WHOLE Wellness Therapy Services is a wellness center established in 2015 that provides mental health counseling, therapy groups, workshops, yoga, reiki, retreats, and health and life coaching. The center also operates a psychiatric medicine branch offering diagnostic testing, functional lab testing, medication management, and autism services. It serves individuals, families, couples, and children with a focus on holistic and integrative wellness treatments.

The business operates multiple locations in Rochester and Pittsford, NY, with services available both in person and via telehealth throughout New York State. Hours of operation are 7 days per week from 7:00am to 10:00pm, allowing clients to be seen within 3-5 days of reaching out. Same-day sessions are sometimes available, and after-work or weekend times are offered for flexibility.

Individual therapy sessions start at $90 per 50-minute session, while couples therapy begins at $110 and family therapy at $125. Group therapy sessions start at $45 per 90-minute session. The business offers reduced rate introductory intake sessions for $75 per 30 minutes to help clients determine the right combination of services before committing to a full treatment plan.

The practice uses a holistic approach that evaluates all aspects of a client's life, including environmental, behavioral, physical, and emotional angles to uncover causes of distress. This includes offering functional lab testing such as GI Mapping, Hormonal Testing, and Toxin Exposure Testing alongside standard diagnostic evaluations and genetic testing to address food sensitivities, hormonal imbalance, and adrenal fatigue.

The center employs a clinically diverse staff of expert therapists using modalities like EMDR, Attachment Theory, Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Internal Family Systems (IFS). They also offer workshops and corporate team building, with a psychiatric and functional medicine branch that collaborates with clinicians to treat presenting issues from the ground up.

As an out-of-network private pay provider, the business does not require an official mental health diagnosis for every client unless requested, which helps keep medical records private. This model also allows for greater flexibility in customizing treatment programs without being dictated by insurance company requirements regarding specific schedules or treatment types.

The business states that it provides services that many area therapists do not, such as updated basic labs, genetic testing, and diagnosis for conditions like medication intolerance and GI issues. It emphasizes that no two clients will have the same treatment plan, and what works for one may need adjustment for another.

Clients can be provided a receipt or "superbill" to submit to their insurance company for cost reimbursement, as the practice works alongside insurance companies rather than being paneled with them. If a client has a high deductible plan, the amount spent will go toward that deductible, and they may receive some or all funds back if they do not have one.

The intake process begins with a client care coordinator who gathers basic information and schedules an appointment within 3-7 days if the schedule allows. Clients have the option to schedule a reduced rate intake session to learn about all current offerings and find the best clinician match for their unique needs.

The business offers a GLP-1 weight management program and a Wellness Blueprint Program as part of its ongoing holistic medicine programming. These programs are designed to address weight management and overall wellness alongside other therapeutic and medical interventions.

The practice claims to offer the most affordable and high-quality private therapy experience in New York state, with prices that are nearly 50% lower than typical insurance-covered sessions. They aim to provide world-class care without the limitations that insurance often imposes on treatment customization.

The center has been operating since 2015 and currently holds a Trustburn rating of 1 out of 5 based on one review. This single review reflects a negative experience with communication and perceived lack of personalization, which significantly impacts the overall rating.

The business is located at 56 N. Main Street in Pittsford, NY, and 1545 East Avenue in Rochester, NY, with a phone number of (585) 524-0008. These locations serve the Rochester area and surrounding communities, providing both in-person and virtual options for clients.