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What reviewers say about Swoon Group

Generated with AI from 72 reviews on Trustburn · updated 25 days ago

Based on the available reviews, customers frequently praise individual recruiters such as Yesenia, Hannah, and Faith for being informative, helpful, supportive, and genuinely caring about candidates as people, which aligns with the company's strong overall average rating of 4.4 out of 5.
What does Swoon Group do?

Swoon is a staffing agency that provides contract and direct-hire placements. According to the description on file, it positions itself as having a proven track record of outstanding placements.

What are the most common complaints about Swoon Group?

The critical reviewers most commonly describe recruiters failing to follow up after initial contact, setting unclear or misleading expectations around pay and contract terms, and unprofessional communication such as being ghosted, called outside stated availability, or being texted repeatedly without consent.

AI-generated from reviews on this page. Verify anything important with the company directly.

jillian thomas-ross
Reviews 1

Recruiter was great at the beginning, set me up for success. Recruiter did NOT set proper expectations of pay schedule/amount of getting paid prior to signing contract, I found out as I was reading mine. Recruiter also set expectations of visiting the office and following up, never happened. I received no constructive criticism, feedback, or any information about how I was fitting into my position at the company they placed me with. This is my first and LAST experience with a temp company. Secondly, I signed on for 3 months. 1 month in, the company decided the wanted to hire me direct. Swoon offered them 10K to let me loose out of my contract. I am a little over 30 days from my contract expiring and when the company tried asking how much it would cost to buy out the rest of my contract they were told 8k. Somehow, I got "SWOONED" into 6 months of this company receiving royalties from my work. NEVER RECOMMEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

S Looney
Reviews 1

"Yesenia was VERY INFORMATIVE AND HELPFUL. I felt well prepared for the interview...knew what to expect, where to go and how to get there, who to ask for, pay rate, etc. All the information items any potential new hire would expect to know...and more...Yesenia was spot on. Being that I just retired from a job I worked for 24 1/2 years, I can tell you, for sure, I needed all the help provided to me that Yesenia gave me. She is heaven sent!" Thanks again! Yesenia

ashley Hudson
Reviews 1

"Yesenia is great. She s been very helpful, understanding, informative and upfront about everything. I was so nervous about interviewing today and she just sent all positive vibes and energy my way, basically letting me know that I m going to do great just as long as I be myself. I m grateful for her."

Laila Soc
Reviews 1

Was contacted by a recruiter, who called me after my window of stated availability. I called him back a few minutes after and he sounded like he was outside at a park, but said it was ok for him to speak although he sounded distracted. He did a preliminary interview and said once he is back in the office he will contact me, but I never heard back. This is disrespectful to me.

Kelly Kemp
Reviews 1

Alyssa has delightfully surpassed my expectations in working with me to connect with prospective employers, in providing me with details relevant to opportunities at-hand, and in following up post-interview. Her communication is clear, concise, and professional. Reflecting on my past experiences with other recruiters, she is a breath of fresh air.

Shoshanna Araneta
Reviews 1

I was contacted by a recruiter and she seemed promising; however, she continued to reschedule me or not call when she was supposed to. Our last message was me saying it was okay (another call that never came..) and my availability for the following week. No response. Overall, disappointing experience that had a lot of potential.

Isabella Russo
Reviews 1

Vanessa has been really helpful with explaining the interview process through many phone calls and a prep interview. She gave me a good idea of what they would ask and explained very well of things to expect. Thanks again! Vanessa

Brian Thompson
Reviews 1

idk what these other reviews are talking about I had a great experience with Swoon. Hannah helped me out. Hannah was extremely helpful in my search for work. She consistently responded back in a timely fashion and always had a good attitude. She let me know when updates happened quickly which allowed me to find a better job. If this job doesn't work out I'd happily go back to Hannah for my next job.

Jamie Reid
Reviews 1

AVOID SWOON - They are a sham staffing agency! I received a call, text and email about a possible job and interview. I responded right away and talked to one of their agents - this agent reached out to me asking me for personal information that she should not be asking for. I provided some information, but not the part that was crucial (last 4 digits of my SSN). All of a sudden, the job ticket was closed and I never heard from them again. I tried calling and emailing and they have not responded. So I am going to take matters into my own hands. AVOID THIS AGENCY - DO NOT GIVE THEM PERSONAL INFORMATION THAT COULD DAMAGE YOU.

Doug West
Reviews 1

I dealt with Larry Russell. The first time I called to cancel because I thought I had found a job closer to home. When that didn't work out I called Larry back to see if he could still get me an interview at Square in St Louis. He did act promptly and did so. THe then sent my resume reformatted back to me. He went over a lot of questions that he said that they had Intel on. That's when it started to seem quite suspicious. I went to the interview site. I got there and there was no parking on the street. The neighborhood is not the greatest, and with all of the crime in St Louis I decided not to risk it and did not go to the interview. This morning I was getting texts and email from him before 8am. He then sent me a text this afternoon asking me if this was a better time for me. I told him he was a smart ads and to never contact me. He followed up with a couple of more snide texts. I believe they get paid by setting up appointments. I would not use this company. Larry Russell has put a bad taste in my mouth

Veronica Leigh
Reviews 1

I worked with Yesenia who was very detailed and transparent about the job and the entire process. My experience working with her was a great one. Being on the hunt for a job is not always easy but I felt confident and at ease with Yesenia! Thank you Swoon!

Alanah Storey
Reviews 1

My experience with Alexis has been great! I really appreciate her time and effort to work with me in my job search. All of the additional information she's provided has made be feel confident and equipped for my interview. I specifically wanted to leave a review for her so that she may be recognized for all her outstanding service.

Austin Adams
Reviews 1

Jeremy was an amazing recruiter from start to finish. He wanted to make sure the opportunities he sent me were in my interest. He was completely transparent and followed me throughout the entire interview process, giving me tips and advice, following up and answering any of my questions. I would highly recommend him to anyone. Thanks for finding me a great opportunity!

Rene Ballesteros
Reviews 1

Kyla was very professional throughout the process. She had great follow up and offered great advice. She was always very upbeat and optimistic and easy to work with. I would highly recommend her to anyone searching for employment. She is a person you want in your corner

Miles Gloria
Reviews 1

There really is no word to describe Laura. The best thing I can come up with is exceptional. She s exceptional at every angle on what she does. I m actually blown away by her. To me, she doesn t just represent Swoon. She IS Swoon, and everyone should know this

Michael Kroner
Reviews 1

Laura is a great recruiter that has made me feel comfortable throughout the entire interviewing process. She helped prepare me for my interview and provided insightful information about the client that made me look good during conversations in the interview process. I would recommend her to anyone that has the opportunity to work with her!

Zac Smith
Reviews 1

Sydney has been a joy to work with. I know I can count on her to respond quickly if I need anything at all. She walked me through every step of the interview process with my company, and I m sure I wouldn t have got the position without her.

Ron Preston
Reviews 1

"I have only glowing things to say about Yesenia. She aided in my resume, interview, receiving job offer and even having my contract with Expedia extended. I m firmly a Swoon guy now and Yesenia is a big reason why. If after Expedia she wants to aid me again I would be ecstatic."

Spencer Glover
Reviews 1

"Alyssa was very helpful, friendly and attentive to detail. It was my first time having a recruiter contact me. I was a little skeptical at first but she made sure I knew what was happening at every step which helped me feel a bit more comfortable sharing information. Job well done!"

Moira Savel
Reviews 1

"Vanessa is amazing! I had calls/emails from three recruiters on the same day and Vanessa is the only one who came through. She has kept me up to date and informed every step of the way and is always encouraging and enthusiastic. I wouldn t hesitate to recommend Vanessa and Swoon!"

Ryan Braithwaite
Reviews 1

Yesenia first made contact with me back in December and has been very consistent in keeping me informed on opportunities. She is very personable, pleasant, insightful and possesses a great interest in helping me land my next opportunity. I will certainly recommend Yesenia to a friend or colleague seeking their next career move.

Tiffany Neece
Reviews 1

She was FANTASTIC! I've never had such a stress free experience! She truly made the entire process enjoyable and exciting! She had great feedback, tips and advice that helped me land a great job, I am so thankful for her kindness and positive attitude! Thank you Yesenia! You are amazing!

Bryce Harmsworth
Reviews 1

"Jeremy first contacted me about this position at AT&T back in September 2019, my first interview was not held until January 3, 2020. The job was being held up by contract negotiations with the VA. However Jeremy has stayed in regular contact with AT&T and myself with updates on the delay. AT&T feels, I am and excellent fit for the position due to my past experience. I was submitted by AT&T after yesterdays interview for the next round of interviews with the VA. Jeremy coached and prepared me for the interview. He is a definite valued asset to your organization."

SoeChun Song
Reviews 1

Jeremy was very helpful and gave a lot of great points to prepare me for my interview, I thank him for setting up my interview and don't think I would get it without his help. I hope to get hired and waiting on their call. My experience with Jeremy was great and definitely recommend him to other people.

9 Mind
Reviews 1

"Kyla is the perfect blend of personable and professional. Easy to talk to and great conversation, while getting to the basis of business. Enjoyed each interaction with her and it resulted in me receiving a great job offer, even in this uncertain times of the covid-19 pandemic. I really appreciate Kyla!"

Lee Rankin
Reviews 1

Kyla has been great to work with during my job search! I originally connected and spoke with her a few months ago about an out-of-state opportunity. However, my plan to move out of state did not materialize as expected, so Kyla quickly switched gears and began searching for opportunities in my home state. Her attention to detail is outstanding and she has made my job search much easier by presenting opportunities that truly fit my background and skill set. She is a great asset to the Swoon team!

Blake Hankins
Reviews 1

Jeremy Johnson honestly put me on the right career path with a great company. He made me feel like he cared about everything that happened throughout the interview process and has answered every question I ve had with proficient detail. Jeremy is the guy that started my career, and I think very highly of him.

Martin Maynard
Reviews 1

Alyssa is the only recruiter I have found that works this hard. I have only had one recruiter before that I felt was actually working for me - Alyssa blew them out of the water. I will definitely recommend Alyssa and Swoon and will also be referring my friends and connections here. Majorly impressed!

Bradley Raimer
Reviews 1

"Working with Alexis has easily been the best experience I have ever had with a hiring agency. Though I did not accept the offer, my reasons were personal reason, and Alexis had done her job so spectacularly well that I will happily refer my friends and coworkers to her and Swoon Staffing if they are in need of work. She was courteous, transparent, and easy to contact. Thanks Alexis!"

Samson Eben
Reviews 1

Dear Swoon Team, My experience with Alexis was absolutely magnificent. She was so welcoming and polite. She explained everything to me in detail for the job and made sure I understood what was going on. I am truly grateful and I would like to thank both Alexis and the whole Swoon team for doing such a fantastic job. Thank you so very much for your time and I hope you all have a blessed Tuesday. I thank you kindly. Sincerely, Samson Eben

Gary Anderson
Reviews 1

Jeremy has been pleasure to with! He set me up and stuck with me all the way. He answered all my questions and got back to me very quick. No offense to other recruiters, but it was easier that he spoke great English. Thanks again! Jeremy

Will .S
Reviews 1

"Hannah has been nothing but exceptional. I appreciate her advice, patience, her efforts and the Hiring Manger Notes which she includes before my Interviews. A lot of the times recruiters just want to place a candidate and move to the next one. Not with Hannah, I sense she's actually invested and dedicated to making sure I am placed in the best fitting position. Thank you. " Thanks again! Hannah

Piper Smith
Reviews 1

"To be frank, I got a chance to interview with Universal because of Alyssa. I have applied to this position twice and never received a response or follow up. Alyssa kept me in mind two months after our first point of contact, and I m thankful she did." Thanks again! Alyssa

Paul Bayer
Reviews 1

"Michelle was an absolute pleasure to deal with. She knows her client very well and she gives fantastic tips on how to interview. She was more like a coach than a recruiter. In addition, Michelle made it a point to understand my situation. Her professionalism made me feel very comfortable and I thoroughly enjoyed working with her. I can see why hiring managers like her and use her as a resource. "

M W
Reviews 1

I was so excited when Swoon contacted me regarding an open position at a company I have wanted to work at for years. The recruiter contacted me for a preliminary phone screening. It went very well. It was followed by an invitation to interview in person. My recruiter was in continual contact with me throughout the whole process via texting (which I wasn't used to but was okay with). We were in constant contact every couple of days regarding the next steps, interview preps, etc. The first interview went extremely well. In order to make it to the second in-person interview, I had to complete a very in-depth writing assessment. Took about 4 hours to compose. I passed. In fact the recruiter stated the company loved my responses. I then received an invite to the second in-person interview. The night before, I spoke with my recruiter. He encouraged me, gave me tips, told me to "be myself", pumped me up. This was the norm. I completed the second in-person interview. It went great as far as I could tell. I had prepared and felt I interviewed well. I contacted him immediately after the interview (as asked). Nothing. Two days later... still nothing. A week later... silence. No feedback. No confirmation. No phone call or email. It's as if I never existed. It's as if I didn't sacrifice multiple hours of PTO to commit to this process, hours of my personal time to complete a detailed writing prompt. Completely ghosted! This process took about 4 weeks and I was abandoned in the end. Even an impersonal, generic email informing me that I didn't get the job would have been appreciated at this point. I attempted to reach out to the recruiter and to Swoon at least 3 times. It's been over a month since I interviewed. Still nothing. Very disappointing... One word, Respect.

Desiree Lloyd
Reviews 1

"Jason is nothing less than amazing. His professionalism and understanding my needs were awesome. Within 48 hours of submitting my Resume, I have gone from a Phone Interview which turned into Face-to-Face. He made sure I was prepared and walked me through everything regarding the process. He never left me in the dark with anything. He s a great Recruiter! Thanks again! Jason

Brandi Logan
Reviews 1

I DO NOT RECOMMEND THIS AGENCY. Had me drive several miles away to get fingerprinted. Completed tons of onboarding it paper work. FaceTime meetings. And they wait 3 weeks later to tell me the position no longer exists. Instead of trying to find me another role. Call me with their manager to say Sorry . A WASTE OF MY TIME. I m pretty sure they still were paid for providing candidates to the Client. Great way to play with people during this COVID-19 pandemic. I don t want the same thing to happen to you. FAIR WARNING !!!!!

Stephanie Infantino
Reviews 1

"I have been so impressed with Alyssa. She has been the best recruiter I have worked with so far. She is organized, communicative and professional. I appreciate her thoroughness in explaining what the opportunity is, its responsibilities and the clients expectations. Also, every step of the way she is verifying that each component is a fit. For example, prior to the interview, she reverified that I was agreeable to the rate, my interest level and availability. Post interview, she asked me to share my experience and asked if there were any red flags that concerned me. It is really a smart way to work to source out any issues during the process. I have appreciated working with her and have grown to trust her. "

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About Swoon Group

Swoon is a powerful staffing agency with a proven track record of providing outstanding contract and direct-hire placements. Get swoon’d today.

Swoon Group: Your Ultimate Staffing Solution

Are you looking for a reliable staffing agency that can provide you with top-notch contract and direct-hire placements? Look no further than Swoon Group. With years of experience in the industry, Swoon has established itself as a leading provider of staffing solutions to businesses across various industries.

At Swoon, we understand that finding the right talent is crucial to the success of any business. That's why we have developed a comprehensive approach to staffing that ensures our clients get the best candidates for their needs. Our team of experienced recruiters works closely with clients to understand their unique requirements and then leverages our extensive network and resources to find the perfect match.

Whether you need temporary staff for a short-term project or permanent employees for your growing business, Swoon has got you covered. We specialize in providing contract and direct-hire placements in various fields such as IT, engineering, finance, healthcare, marketing, and more.

Our Process

At Swoon Group, we believe in delivering results through a streamlined process that ensures efficiency and effectiveness. Here's how our process works:

1. Understanding Client Needs: The first step is to understand what our clients are looking for in terms of skills, experience, culture fit etc.

2. Candidate Search: Once we have identified client needs accurately; we begin searching through our extensive database of candidates who meet those requirements.

3. Screening & Selection: We screen potential candidates thoroughly using various methods such as interviews (in-person or virtual), reference checks etc., before presenting them to clients for consideration.

4. Placement & Follow-up: Once both parties agree on terms; we facilitate placement by handling all necessary paperwork including contracts etc., followed by regular follow-ups with both parties throughout the placement period ensuring satisfaction from both ends.

Why Choose Us?

There are several reasons why businesses choose us over other staffing agencies:

1) Proven Track Record - With years of experience under our belt; we have successfully placed thousands of candidates across different industries making us one of the most trusted names in staffing solutions today!

2) Extensive Network - Our vast network allows us access to some of the best talent available which means faster turnaround times when it comes down finding suitable matches!

3) Customized Solutions - We don't believe in one-size-fits-all solutions! Instead; each client receives personalized attention from start-to-finish ensuring they get exactly what they need without any unnecessary extras!

4) Competitive Pricing - Our pricing structure is designed keeping affordability at its core while still maintaining high-quality standards so everyone can benefit from quality services without breaking their budget!

Conclusion

In conclusion; if you're looking for an experienced staffing agency that delivers results every time then look no further than Swoon Group! With customized solutions tailored specifically towards your needs coupled with competitive pricing structures makes us an ideal choice when it comes down finding top-notch talent quickly & efficiently! So why wait? Get swooned today!

Address
300 south wacker drive