I had high hopes for my order, but the experience was not what I expected. The shipping took longer than anticipated and when my items finally arrived, they weren't quite as described. Customer service seemed overwhelmed and it took several attempts to get a clear response. Overall, it felt like I was left in the dark. ⚠️🙁
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What reviewers say about Royal AUSNZ
The only review on file is a 1 out of 5 rating in which the customer expressed disappointment with slow shipping, items not matching the description, and unresponsive customer service.
What is Royal AUSNZ?
Royal AUSNZ is an Australian-made milk formula and nutrition brand operated by GOTOP Healthcare Pty Ltd in Sydney, with products manufactured in Victoria for infants, children, mothers, and adults.
Has Royal AUSNZ won any awards?
The company has won DIAA gold medals in 2017, 2018, 2019, 2020, 2021, 2024, 2025, and 2026, along with silver medals since 2014, totaling more than 150 awards.
What is the Super Premium Gold A2 Protein Milk range?
Their Super Premium Gold A2 Protein Milk range includes Stage 1 Infant Formula (0–6 months), Stage 2 Follow-on Formula (6–12 months), and Stage 3 Toddler Milk Drink (1–3 years), each in an 800 g can.
Which HMOs are in the A2 Protein Milk range?
The A2 Protein Milk formula contains six human milk oligosaccharides, including 2'-fucosyllactose and lacto-N-neotetraose, totaling 133 mg per 100 mL of prepared feed across all three stages.
Does Royal AUSNZ infant formula contain preservatives or artificial colours?
Royal AUSNZ infant formula contains no preservatives, no artificial colours, no synthetic flavours, and is GMO free.
What is the difference between Stage 1, Stage 2, and Stage 3?
Stage 1 has a whey to casein ratio of 60:40, while Stages 2 and 3 have a ratio of 55:45, with protein levels of 1.5 g per 100 mL for the first two stages and 1.8 g per 100 mL for Stage 3.
What is the Lactoferrin range?
The Lactoferrin Formula Milk Powder includes Bb-12 probiotics, colostrum powder, and 36 mg of lactoferrin per sachet, suitable for all ages and made in Australia.
Where are Royal AUSNZ products made?
Royal AUSNZ products are 100% Australian owned and made, with every tin carrying a code that can be traced back to its batch.
What special medical purpose formulas does Royal AUSNZ make?
The company provides specialty infant formulas for special medical purposes, including a whey-based partially hydrolyzed option for infants aged 0–12 months.
Does the A2 Protein Milk range contain allergens?
The A2 Protein Milk range contains milk and soy as allergens, and parents are advised to consult a doctor or health worker before using infant formula.
What do reviewers say about the customer experience?
Some reviewers on Trustburn mention that shipping took longer than anticipated and customer service seemed overwhelmed, leading to a 1 out of 5 rating from one review.
How can I contact Royal AUSNZ?
The business can be contacted at 1300 85 77 95 for Australia or +61 2 8064 2118 from overseas, located at Level 1, 299 Elizabeth Street, Sydney, NSW 2000.
What is the rating and how recent are the reviews?
The Trustburn listing shows a rating of 1 out of 5 based on one review posted on July 26, 2024.
What is the official website of Royal AUSNZ?
The official website of Royal AUSNZ is royalausnz.com.
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About Royal AUSNZ
Royal AUSNZ is a leading provider of the best infant milk powder. Our company is dedicated to providing high-quality nutrition for infants, ensuring their healthy growth and development. We source our ingredients from trusted producers and follow strict quality standards to create products that meet the nutritional needs of babies. With our commitment to excellence, parents can trust Royal AUSNZ to provide them with the best milk powder options for their little ones.
- Website
- royalausnz.com
- Phone
- 1300857795
- [email protected]
- Categories
- Food production, Dairy
