IT easy

IT easy, operating as ТОВ «ІТЕЗ», is a Ukrainian IT services company that has been active since 2018. It provides outsourcing, infrastructure support, and cloud solutions including virtual servers and hosted 1C applications. The company also supplies server hardware, video surveillance systems, and business computers while offering system administration and technical support under a single contract.

The company primarily serves small and medium-sized businesses in Ukraine that need professional IT support or reliable cloud solutions. By consolidating system administration, server maintenance, and network setup into one agreement, it helps organizations optimize their IT costs and improve business efficiency without managing multiple vendors.

IT easy offers cloud server plans starting at 1,520 UAH per month, which includes server resources, daily backups, and 24/7 technical support. The pricing scales based on the number of users, with options ranging from 1 to 20 users, and includes features like 1С/BAS compatibility and SSD storage.

To get started, clients can request a free 15-minute engineering consultation to discuss their specific needs, budget, and SLA requirements. The company also provides a downloadable whitepaper titled «Бізнес, що працює попри все» and offers a 30-minute setup time for connecting cloud servers.

The company guarantees an SLA uptime of 99.98% and ensures daily incremental backups stored across two separate locations. Their infrastructure includes Samsung PM1643a storage in RAID 10, redundant internet channels, and backup power sources like diesel generators to maintain operations during outages.

IT easy is located at 50/52 Promyslova Street in Lviv, Ukraine, and operates from Monday to Friday between 9:00 and 18:00. Clients can reach the office via phone at +38 (098) 220 97 25 or by email at [email protected] and [email protected] during these hours.

The company has been operating for over seven years since 2018 and currently manages over 200 clients. It maintains a response time of 15 minutes during working hours and employs engineers who undergo regular certification to ensure professional service delivery.

A key feature is the ability to host 1С: Підприємство in the cloud, offering daily backups and technical support for accounting and business management tasks. This solution allows users to access databases from any device, ensuring continuous operation regardless of location.

IT easy provides a comprehensive range of services including server colocation, video surveillance installation, and structured cabling. They also sell and install business computers and peripheral equipment, often sourcing hardware from the US and Europe.

The company emphasizes a single-contract model where all IT tasks, from strategic planning to technical implementation, are covered under one agreement. This approach eliminates the need to coordinate with multiple subcontractors for different aspects of IT infrastructure.

Clients can connect to their cloud servers within 30 minutes, and the company offers a 14-day backup retention period as part of its standard packages. For larger needs, deeper backup retention up to a year or more can be configured upon request.

The company's blog covers topics such as change management and cloud migration strategies, providing guides on selecting migration strategies and understanding the costs involved. These resources aim to help businesses navigate IT transitions effectively.

IT easy ensures that each client has a dedicated manager who knows their specific infrastructure, allowing for quick context understanding during support interactions. This personalization helps in maintaining a consistent and efficient service relationship.

The company's website states that 200+ companies trust their services, and they claim a 100% client retention rate annually. Additionally, they promise a response time of 15 minutes during working hours to address client inquiries promptly.

The company's infrastructure includes D-Bus and diesel generators to ensure uninterrupted operation during power outages. Their cloud servers are equipped with Samsung PM1643a storage in RAID 10, providing high read speeds and reliability for critical business data.