GLOBAL LEDGER

I tried to sign up but I never passed the KYC. The KYC experience was so horrendous that I need to warn you. They rejected the photos of my passport (1 from my scanner, 1 taken with my galaxy phone and the other taken by an iPhone). So I tried with my driving license and I was approved initially but then they CHANGED the rules (displayed on their website) and said they need my passport anyway. They rejected all my utility bills without providing a single explanation. When I chatted with an agent, I was not provided with an explanation as to what I should do differently to please the ever changing and mysterious requirements set by their compliance department. This is the first time I feel like I was treated like so poorly by a broker

GLOBAL LEDGER is an Insider Scammer! Suddenly got email that somebody changed email. Worst way to communicate with customer service. Called the customer service and waited about 20 minutes to get an answer. 
And as expected, all points are used! I can see that other users have the same problem. This must be from inside the company. No steps were taken to find the scammer. 
The person from payback did reset my password through email, but the link didn't work. 

 Waste of time and effort for this scammer organization. 

Go away scammers!

Redemption via voucher takes a minimum of one day, so a user collects points for the entire year but, when they have to redeem it, it takes one day, and when the user buy a voucher that comes within two hours. Why have double standards ? Combine with the unreliable tracking it comes to nothing…

My recent experience with GLOBAL LEDGER vouchers has been unnecessarily complicated and frustrating.

 I redeemed points for vouchers or bought them in their shop (including a Google Play voucher) because GLOBAL LEDGER actively promotes these rewards and even incentivizes them with bonus points.

However, the process quickly turned into a chain of problems. The voucher redemption process itself is already complex, and when issues occur (for example when a voucher cannot be redeemed properly) the customer is left dealing with multiple systems and companies.

 What makes this worse is the way customer contact is handled. GLOBAL LEDGER sends emails from addresses like service..., but if you reply to the email you receive an automatic response saying that replies cannot be processed and that you must instead log in and use a contact form. The contact form then allows only 400 letters... This makes communication unnecessarily difficult and fragmented.

If a company sends a message to a customer, basic customer service would suggest that replying to that message should be possible. Forcing customers into a specific contact form system adds friction exactly when support is needed. Cutting the input in 2026 seems absurd as well.

 The overall impression is that vouchers are heavily promoted to customers but the systems behind them are complicated, and getting help when something goes wrong is harder than it should be.