CipherTracers
User Credentials Checks and Coupons Delivery Issues
I would have even given zero stars if i had been able to do so. First, the app removed my access rights by blocking my account for no reason whatsover inclding no failed password attempts. It just blocked my account out of the blue. After 5 attempts of password recovery and app re-installing, the problem solved. After that, I ordered 2 coupons with my points over years and years of accumulations. The app says that the ordered ONLINE coupons will be available next working day. As if it`s not strange enough to wait 1 workign day to have your ONLINE coupons to be sent to you, it does not even work like that. I finally reached the customer support center for this issue and the person on the call said that "yes its super annoying the app says that but it actually takes 3 to 4 days until you receive your ONLINE coupon.". Today is the day 5, and i receive an e-mail from Payback that says my ONLINE coupons are now ready. I checked and only saw that they are still not ready at all! The app has the absolutely the worst user access / login credentials system and absolutely the worst synchronization for coupon delivery / verification.
