Although they still need to re-figure their phone setup, they redeemed themselves with good customer service once I was in contact with them. My requests were met promptly and courteously, which is very much appreciated.
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8 Reviews
Great place to work. Good people and a noble mission .
An amazing place to work and are true to their Mission. Making Healthcare Better Everyday!
U.S. support, incredibly talented engineers and superior management make this a fantastic company to do business with. I am constantly amazed at how quickly this company resolves problems. ClearData's professional, courteous, prompt service is so many levels above the typical support we usually get in the U.S.A. it's like a breath of fresh air that is long overdue. This company can really "git r done"!
Called my shop, ask for one of the people that worked here. The young "lady" rudely just hangs up when I try to give her a better time to reach her desired contact. Of course when trying to reach these guys back I get voicemails and no return calls.
If I could give this company a 0 star review, I would. We had a one year contract with ClearDATA and couldn't wait to move away from them. Within the year timeframe, we were passed around to 4 or 5 account managers, often with no notice between shifts. We would have a critical issue that we needed help with and email our account manager only to get a bounced back email stating that person no longer worked at the company. With the exception of the last Account Manager we had prior to leaving, all were unresponsive and not knowledgeable of their products. Issue resolution was very spotty. Some days a high priority ticket would be addressed immediately, other days, I would have to send multiple emails to even get a response on a high priority issue. When giving notice of a non-renewal of our contract, our AM did listen to our issues, however the only thing that was truly done during our termination period was that ClearDATA tried to sell us an additional product. Finally, 2 days prior to our contract being up, I reached out to my account manager stating we had some data that we needed to recover from our account prior to termination and asked what the process would be for that. She responded that she was out at a conference and would address my concern as soon as she could. I didn't hear from her. I received a "Account has been decommissioned" email from their support staff. I then forwarded the email to her asking about our data that still needed to be recovered. The response I received was "that data is not recoverable any longer as the account has been decommissioned, sorry I can't be of more service." I don't know that I've worked with a more unhelpful company.
My customer service experience with ClearDATA has been terrible. The product I purchased was never delivered; I understand that mistakes happen, so expected a refund. I've been chasing that refund for months. I call, I email, no response. If you are at ClearDATA and you care about your brand, please reach out to me - it's not too late to make this right!
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About Cleardata - secure. healthcare. cloud.
ClearDATA’s healthcare–specific privacy and security controls protect you, and your data, so you can achieve your most ambitious cloud objectives.
ClearDATA - Secure. Healthcare. Cloud.
ClearDATA is a leading healthcare cloud computing company that provides secure, compliant, and scalable solutions to healthcare organizations of all sizes. The company's mission is to help healthcare providers and their partners achieve their most ambitious cloud objectives while ensuring the privacy and security of patient data.
With ClearDATA's healthcare-specific privacy and security controls, customers can confidently move sensitive data to the cloud without worrying about compliance issues or data breaches. The company's platform is designed to meet the strictest regulatory requirements, including HIPAA, HITECH, GDPR, and HITRUST CSF.
ClearDATA offers a range of services that are tailored to meet the unique needs of healthcare organizations. These include:
1) Cloud Hosting: ClearDATA provides fully managed hosting services for popular EHRs such as Epic, Cerner, Allscripts, and more. Their hosting solutions are designed for high availability and scalability while maintaining strict compliance with industry regulations.
2) Managed Services: ClearDATA offers a range of managed services that help customers optimize their cloud infrastructure while reducing costs. These services include monitoring & alerting, backup & disaster recovery planning (DRP), patch management & vulnerability scanning.
3) Compliance Services: ClearDATA helps customers navigate complex regulatory requirements by providing expert guidance on HIPAA/HITECH compliance assessments & remediation plans as well as HITRUST CSF certification preparation.
4) Security Services: With ClearDATA's advanced security solutions like intrusion detection/prevention systems (IDS/IPS), firewall management & log analysis/reporting tools; customers can rest assured knowing their sensitive data is protected from cyber threats 24/7/365 days a year.
5) Professional Services: ClearData also offers professional consulting services such as architecture design reviews or migration planning assistance for those who need additional support in implementing new technologies or migrating existing workloads into the cloud environment.
Why Choose Cleardata?
There are several reasons why Cleardata stands out from other cloud computing companies in the market:
1) Healthcare-Specific Expertise - Cleardata has extensive experience working with healthcare organizations across various specialties like hospitals/clinics/labs/pharmacies etc., which means they understand your unique needs better than anyone else in this space
2) Comprehensive Compliance Coverage - Cleardata has achieved multiple certifications like HIPAA/HITECH/GDPR/HITRUST CSF which ensures your organization remains compliant with all relevant regulations
3) Advanced Security Solutions - With advanced security features like IDS/IPS/Firewall Management/Live Log Analysis etc., you can be confident that your sensitive patient information will remain safe from cyber threats
4) Scalable Infrastructure - Whether you're looking for fully-managed hosting solutions or want to migrate existing workloads into our secure environment; we have got you covered!
5) Cost-Effective Solutions – Our cost-effective pricing model ensures that our clients get maximum value out of our offerings without breaking their budget.
Conclusion:
In conclusion,ClearData’s secure health care-specific privacy controls make it an ideal choice for any organization looking to move its operations into the cloud environment without compromising on safety standards.Cleardata’s comprehensive suite of products/services makes it easy for businesses operating within this sector by providing them with everything they need under one roof.With its expertise in handling complex regulatory requirements coupled with advanced security features,Cleardata stands out among other competitors in this space.So if you're looking for a reliable partner who understands your business needs better than anyone else then look no further than Cleardata!
- Website
- cleardata.com
- Phone
- 6026354000
- [email protected]
- Address
- 835 west 6th street
- Categories
- Information technology and services
