Bothy Property Manag

Bothy Property Management is a boutique property management company based in the Otago region of New Zealand that specializes in premium alpine holiday homes. The team handles day-to-day operations, accounts, and administration for owners while also supporting guest stays with a personal, hands-on approach. They also own and operate their own properties under the Bothy brand. The company aims to deliver a high level of service to both property owners and guests through sophisticated management and stewardship.

The business charges a 20% management fee for short-term rentals, calculated based on total net income once platform charges and turnover costs are cleared. For long-term rentals, they charge 10% of the weekly rent. Additionally, they offer a vacant home aid service for a flat monthly fee. All commissions are subject to GST, and every item invoiced includes a receipt or invoice.

Bothy Property Management serves the Otago region in New Zealand, specifically focusing on Queenstown, Wānaka, and Christchurch. They manage premium alpine holiday homes in this rugged landscape, providing services for both short-term and long-term rentals. The company also operates its own properties under the Bothy brand within these areas.

The company provides a range of services including full guest communication and support, listing creation and optimization, dynamic pricing management, and cleaning and linen coordination. They also handle maintenance oversight, regular property inspections, financial reporting, and real-time owner portal access via Guesty for short-term rentals. For long-term rentals, they offer tenant vetting, quarterly inspections, and bond lodgement handled through Myrent.

The team includes Jen Duncan as the Founder, Owner, and Operations Manager who ensures seamless daily management. Sue Massie handles Accounts & Admin Support to keep the numbers precise and the back office running smoothly. These individuals are responsible for the personal service and artisanal care that the company provides to its clients.

The company was founded with a belief that premium alpine homes deserve more than just management, but rather stewardship. Their name comes from the Scottish tradition of a bothy, which is a hillside refuge where travelers find warmth and rest. This philosophy guides their approach to treating every property as if it were their own.

Reviewers have praised the company for its personal and hands-on approach to short-term rental management. Some users appreciate the sophisticated property management and the way the team cares for homes rather than simply managing them. The personal service and attention to detail are frequently highlighted as standout features.

The company aims to respond to all enquiries within 24 hours. They provide a contact form on their website for property owners and guests to submit messages. Jen and the team are available to help with inquiries regarding booking a stay or having them manage a property.

The website states that they provide sophisticated property management for premium alpine holiday homes in New Zealand. They emphasize a simple, transparent, and honest approach to pricing and operations. The company also notes that everything else is handled at exact cost with no markups or hidden fees.

The company offers a vacant home aid service for estates currently between tenants, undergoing work, or needing expert stewardship. This service includes 4 visits per month, regular owner updates on property status, and renovation or builder liaison if required. Maintenance is passed through at exact cost for this service as well.

The business uses specific technology integrations such as Guesty for short-term rental management and Myrent for long-term rental owner portal access. They also utilize dynamic pricing management and real-time owner portals to streamline operations for both owners and guests.

The company describes its approach as boutique management with personal service and no shortcuts. They aim to preserve the soul of the stay and ensure every guest experience is as memorable as the landscape itself. This commitment to authentic hospitality is central to their brand identity.

The business operates in the real estate industry, specifically focusing on the rental and management of holiday homes. They cater to both property owners who want to rent out their homes and guests looking for premium alpine holiday experiences. Their services cover a wide range of needs from short-term stays to long-term tenancies.