ZUKU Review

Horrific service, as usual. This evening the router is denying DHCP addresses to my laptops and providing them to the phones. Naturally it has to take 2 or 3 days to have this sorted out.

The people handling customer care as usual haven't a clue.

This sort of systematic failures at service borders on fraud.

pathetic customer care keep you on the line for 30 minutes++

Hi I subscribed due to the fibre offer. But while the speed is good the frequent maintainance has been the down side. I have never used the telephone and sctuslly stored away the handset.

Kindly restore mobile bank payments services..It's easy for us to pay that way as not all of us use mpesa or Airtell money ..I don't want to come to your office for payment services

These people have one of the best products available and they can make a fortune out of it. The problem is, they have the worst customer service and experience i have ever seen.

It used to be ok but every time they restarted your router belive me your internet will be throttled. Zuku is becoming a usles company day after day. Google usually pays ISP we all know and all they are going to do is speeding up youtube and google search ingine and the other sites are history. When you call them they have no balles to accept the situation but will tell you everything seems ok. No it is not. They are number 1 throttling ISP right now. How on earth we are forced to sit to get a decent speed conection after mid night? Im changing ISP after this month this is thw last time I will be using Zuku. Lesson learnt. The tv is so funny get a dish and put it panamsat or arabsat and you will get much much more. They are getting them the same ways.

Located at gateway business park off Mombasa road is a safe and secure environment. Good spacious parking with good friendly security. The rest is just office enquiry and customers looking to be attended to but it's never crowded you can always make your way there

I still do not have network yet they all claim that I am connected. Busy looking for a solar solution.

Good service all round. No proper communication with security.

The welcome was nice congrats to the security guy at the reception

It's now three weeks since I grabbed one for Christmas Holliday, it's fantastic keep on ZUKU, and marketing must be done it's only me I have it in MUKURWE-INI west

When I took up their fiber internet in September it was really good but in October it just went to WORSE,,,, slow internet or none for hours ,maintenance and down time that took forever to fix .Couldn't watch the rerun elections coz of their unpredictable downtime. Am not impressed anymore looking for other alternatives.....

The best internet connection, can't be compared with any other ISP

TERRIBLE service, extremely incompetent and unprofessional.

Having experienced slow wifi for over two weeks and had problems connecting to Zuku ever since I requested them to change my wifi password, I posted on their Facebook page in an attempt to gain some answers - several calls and attempts to reach out through chat on their site have proven useless. In response, Zuku deleted my comment as undesirable and I have yet to hear back from them in any way. What a disastrous joke of an ISP.

Fair prices, but very poor internet service. I cannot remember the last time I actually had even half the bandwidth I pay for.

I hated the fact that my complaint regarding my subscription was being taken seriously and they fail to acknowledge that they are the ones who are in the wrong.

One of the best services i get in African countries. The new offer for 4PLAY with TELKOM is awsome. Very good speed, major issues came from power details with KPLC.

Customer Service CRAP. Friend of mine wrote numerous emails to connect to Service, all unanswered. Customer orientation ZERO.... incompetent.....

TERRIBLE SERVICE NO MATTER WHAT THEY TELL YOU IT WILL KEEP GOING OFF

Horrible company that does not care about their customers. Will hound you to pay your bill but will take their sweet time to respond if you have an issue.

Great experience visiting the office but we got some bad experience using their service though they're trying to solve and fix the issues.

i have paid for transfer on 22nd of sep they still didn t come i have called more than 100 time they still not come the don t know a bit how to give a service to costumers

Staff were very jovial, friendly and helpful. Keep it up guyz.

Their service keeps getting worse day after day. Wish we had more options, would leave immediately.

Cant reach you regards to our acc 146947. Call back.

Just PATHETIC!, there internet is never stable!!!!!!!!!!!!!!!!!!!!!!!!!!!11

The place has a good ample space for everyone to use

I have no choice but to use it. Currently the cheapest option available, BUT I am forced to get TV, which I don't view and a fixed phone I have never used. Nowadays there are several free-to-air stations, and we aalll have mobile phones now. Stop forcing us to subscribe to what we do not use and charge us for it. They need to offer an internet only service to all areas (and not just a few), thus making it a fair service, fairly priced. Otherwise when an internet only 10Mbps service is launched at the same (or slightly less) price, the exodus shall begin.

Really fast internet for a fair price. Keep up the good work zuku!