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g
4 years ago

Your service is slipping fast and hard. Never forg...

Your service is slipping fast and hard. Never forget that the customer has other options. Improve your customer service, it is the only part of your company the customer sees. They don't care about what you do in the background.
Employ only the best people in that department, it's a critical area

D
4 years ago

Ok

A
4 years ago

Your Internet goes off at any time... When we call...

Your Internet goes off at any time... When we call, all of the customer care people are engaged.. Your services are pathetic. Some of us rely on the Internet for a living. So step up on your game because Safaricom will have you on your knees very soon.