4 years ago
Software has lots of glitches and more often than ...
Software has lots of glitches and more often than not transactions fallout. They dont tend to do any upgrades or add on any features. The features are not really the best and lack lots of flexibility as compared to Mindbody or other new platforms that have recently emerged. You need to get back to their support inorder to do basic functions such as a bulk freeze of memberships which is done easily with a click of a button on Mindbody. They keep changing payment gateway processors which annoying as all card information of customers get lost and customers get annoyed by the fact that they have to renter their info. There is really nothing special about this software other than its overhyped because some good brands are using them. The price is also more expensive than all other platforms which is not worth it at all. The software is not even mobile friendly and we are in 2021!!!!!!
ZIngift is the most terrible and unprofessional company we have ever dealt with. Starting from their CEO (John at the time) to all other managers working there specially the guy handling MENA region with the name Mathew. There is absolutely no care or consideration towards customers and they tend to do whatever they wish without your consent as they know you are pretty locked within their eco system. This guy Mathew has literally told us over a call that this is how it is and its a take it or leave it deal which is extremely unprofessional and disrespectful given that we are using them for 2.5 years.
After 2.5 years of using a payment gateway processor, they decided to change to a new provider for which we did not accept their terms as they were ridiculous such as holding 10% of your rolling revenue for 28 weeks!!! Who does that!!. By not accepting the terms, we are pretty much stuck and have no online payment option for our business. So, to get on to a new online payment processor we are forced to change ZIngfit to other platform.
Their onboarding was terrible and we almost missed our studio launch date because of their incompetence. Terrible attitude, terrible software, terrible customer support.
Do yourself a favor and check other providers such as Mindbody or Performance IQ. Once your in with Zingfit, migrating to other platforms becomes a very difficult task to do. So, ensure you dont get stuck