Zeha Berlin Review

Great and varied offer. Great style and great service.

I bought really nice shoes at ZEHA Berlin Store Prenzlauer Berg. But.... when I was back in Holland I found out that I forgot my sweater there. Vera sent me my sweater including a nice postcard and shoeshine. What a kindness and service! And the shoes fit perfect and are of high quality On parties they give me the opportunity to chat about Central Europe and the DDR, sometimes serious, sometimes with a smile (Ostalgie).

A great company. Many years of experience. Great shoes.

Lovely cool store. Fabulous footwear. The staff are chilled out too.

Somewhat unfriendly saleswoman. Not the great selection either.

great shoes with a beautiful historical story :-) processing and comfort are unique, plus the longevity due to the possibility of new soling :-) looking forward to the next color :-))

Good service and explanation and very beautiful shoes!

So an outlet is not really - on the contrary: small, lavishly decorated shop with decent prices. The shoes are great!

Very competent and 100% friendly service. Cool, trendy and convincing products, local Berlin flair and tradition. Worth it!

Friendly and excellent shoes made with the best materials. Very nice atmosphere. Great advice.

At the beginning of December I bought winter boots in Prenzlauer, great parts. Leather, lambskin lining. I felt ready for winter. At least on the feet. Shortly before Christmas I noticed that the tread sole was peeling off. Probably bad workmanship. Zack-sent back. They came back at the end of January, used them for a week (like a lot the whole time on the bike) and then realized: the tread sole is starting to peel off again. Zack-sent back. Yesterday the shoes came back by DHL. Since the boot season is almost over, I'm afraid that the next season, if I want to wear them, there will be signs of separation again. Bought three months ago, used one month of it. My confidence has shrunk to a minimum. Then I can also go to these centers. I thought if I spend 350 it would last for a while. Well, they look good and keep you warm.

These shoes sure have some unique character! Very well made -- hand made, so many styles to choose from. They feel like the grand daddy of today's typical shoe.

ATTENTION ATTENTION
unfortunately the customer service is incredibly poor.
Very nice lady in sales, unbelievable arrogance of those responsible for complaints.
About the story, I bought a pair of very nice shoes in Berlin Prenzlauer Berg in July 2020.
But I come from southern Germany and I'm only very rarely in Berlin.
Now I had the opportunity to visit the branch in Prenzlauer Berg on March 26th, 21st, because my 8-month-old shoes dissolve in the area of the sole ... I, as a non-professional, say bad workmanship or incorrect construction ... as I said, I'm not a professional , but the shoes could not be worn after putting them on 10 times.
Now I wanted to ask on the spot how they deal with this matter.
The question was ... receipt ... I said, I come from southern Germany ... don't have the receipt with me ... the shoes look like new and you can tell immediately that this is a defect that has just started times should also be regulated without a receipt.
The lady in the shop tried hard to get her manager to take care of the matter in the shop:
"Please come down, the customer is very dissatisfied".
The lady responsible for the complaint did not consider it necessary to talk to me personally about this topic.
I got the contact details from the person responsible for the complaint "and their boss, and without having achieved anything, I drove 600 km south again.
I apologized to the lady in sales for my very clear approach. She was very sorry for the matter.
Incredible that you can destroy such a beautiful "ZEHA" story with such an unprofessional complaint or customer service.
Especially in this time and the strong competition from the network.
And as you can read in the reviews, the "sole theme" is known.
So be careful when buying shoes, no matter how beautiful they are ...
if the goods are defective, you won't get them repaired or replaced ... what a shame ....
M. Schurer