Yandex.Money Review

Rascals !! You can replenish your wallet, but then to transfer money / withdraw them - be sure to visit their office.

I hope that the director of this PoE will buy X5 for money, which they stupidly write off from my anonymous wallet simply because I have not used the money for 2 years, so I need to take them.

Good service. Few visitors. You can get a Mastercard card on site.

Disgusting customer service by phone: translate the problem into correspondence by mail, where frank trolling and mockery begins, and not a solution to the problem.

In April 2019 there was a special offer: when paying at car service stations, a cashback of 5% is charged.

He paid, did not receive a cashback: it turned out that my service center didn t have such an MCC code, although the payment description clearly shows that the payment was made at a service station.

Tinkoff in a similar situation charges cashback (once I had this situation). Yandex.Money did not do this after 3-4 letters.

Customer focus on zero.

And the tech support chat in the Yandex.Money application is also zero: you ask a question, they wait 5 minutes, then they clarify: "What is your wallet number?" Does the operator really not see what my wallet number and card is if I am writing from the application?

Work on the bugs!

Youth office, design - modern in the style of Ikea or McDonald's playground, but service for adults. They often ask to write applications, but the client's data that they already have, the computer does not drive into the form, the full name, dates, etc. have to be entered with your own hand. Normal tables with chairs are behind the counter at the staff, and the client is seated on a soft sofa, at a table as high as a coffee table. It is inconvenient to write, in my opinion on the very first day of receiving visitors it was possible to notice. Ask to fill out paperwork - sit at a normal table, there is a place for a table in the office. There are few people, almost none. Employees do not slow down. There was a not too polite (that is, rude) guard at the entrance at the gate.

Disadvantages of the service: the code word of the card is available, but in fact does not work, it is not communicated by phone at the time of activation of the card, but is entered by the user on the site, and it can be viewed at any time, that is, the reliability is low. Yandex.Mail can block access to the mailbox, and thus to Yandex.Money, and you will not enter the YAD wallet from your computer until you unlock the mailbox. Yandex.Passport is an independent organization, not Yandex.Money, as the name suggests. They can't help in the poison, well, they are a completely different organization, no connection with Yandex.Passport and no interaction. Why didn't they organize an independent, controlled only by them entrance to the service? Ask which is easier. The code word is not accepted over the phone, since the account could have been compromised by hackers, and at the time of blocking by the mail service, the code word is considered compromised. Communication with Yandex.Passport - only through the form on the site, correspondence by mail, by phone and do not communicate in person, in my opinion they professionally organize the client to run in a circle, again around the flower bed, please ... The phone number is not changed at the moment the appearance of a client in the office, as in any normal bank, but on a written application, which is considered several working days, including when there is no access via mail. Why consider it for several days if a client with a passport came to the office to personally solve the problem of lack of access? Put the application in the archive and change the number right there. Service for the goyim? If we want - we will allow to change the number, but not immediately, if we want - we will not allow it at all, and we will also write off money under the guise of unknown intruders while there is no access to the service? Wipe your tears with a handkerchief while they look for thieves for years? Other thoughts do not come to mind, the phone number for card management should change immediately, even with a written statement, even by a code word from a distance, there is absolutely nothing to consider here, we are talking about the client's access to his money, which he entrusted to the service, and did not give , if someone accidentally thought.
In general, for pocket change, pay in an inexpensive store, transfer a few thousand rubles to someone for food, this quasi-Mastercard will do, due to its simplicity, availability and the ability to get a card abroad. And for information. The controlling stake in Yandex.Money belongs to Sberbank, not Yandex. From Yandex, only an Ikea-style office remained there.

Disgusting company. To require a notarized passport and translation of a passport is to repel potential users. Continue in the same spirit. Good luck.

Very good service, very friendly. I had a problem And they solved it in a few minutes with a smile. Very competent staff, we get straight to the point. Too bad the documents are in Russian so plan to be helped by a local :)

Today I was in the office of Yandex Money. I was approached on identification issues. I passed without any problems and did not have any debts, I took a plus or minus 5 minutes.
The design of the office is not bad all clear, cozy clean.
Yandex Money office is on 8th entry on the 4th and there you can see.

Of course, it's hard to characterize the whole company after visiting only the reception.
I came to authorize my wallet. There was no queue, the staff were polite, they helped to fill out the application quickly enough. Explained what to do next and how I will be informed.

Yandex money is degrading after being taken over by Sberbank. Through fraudulent actions from my card without my acceptance, the organization debited several amounts. At the same time, the NGO workers washed their hands. I have been using the services of NGOs for several years But now it is clear that they do not control anything at all and do not protect clients' funds. It's sad to lose some good company. I wrote a complaint to the Central Bank ...

Friendly girls. You can identify the wallet and attach it to the phone

Faced the problem of returning access to the wallet with a 0 rubles balance. In my opinion, the system resolutely crashed, but how else to say when to close a wallet is easier than giving access?

The area around is very well equipped. Everything is clean.