www.microglobe.co.uk

www.microglobe.co.uk Review

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3.9
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K
3 years ago

I read a couple of reviews suggesting this place m...

I read a couple of reviews suggesting this place might be a bit dodgy - far from it! They are absolutely superb. I was looking for specific Pentax binoculars, and on comparison sites this company came up almost suspiciously cheap. I was even considering getting these in the US (i have family there, and travel over frequently), but ta the price offered by these guys there was simply no point. I know it's only one transaction, but it was so good (literally 'next day' delivery) i thought it only right to give them my thoughts.

M
3 years ago

Be aware that this shop isn't on the road but in a...

Be aware that this shop isn't on the road but in a setback square. It's easy to walk past.
When I visited the door was open but blocked with empty cardboard boxes. They assured me they were open and I hurdled over. And they had what I was looking for and well priced too.
A novel retail experience.

M
3 years ago

Paid for a pair of binoculars that arrived faulty....

Paid for a pair of binoculars that arrived faulty. Arranged to send back for replacement. Sent back recorded (thank god), when postage tracking showed the item had been received I asked for my refund as promised, I was told they would refund.

So I waited and no refund, I asked again for my money and was ignored..

I had to put in a PayPal claim showing that I had returned the item and had the tracking to prove to get my money back. Next step was doing a charge back on cc.

Unfortunately whilst the price was good the service didn't match up.

J
3 years ago

Second to none service from Microglobe. I would hi...

Second to none service from Microglobe. I would highly recommend after purchasing a pair of bushnell binos from them. They were very helpful, not at all pushy and we're more than happy for me to try before I buy. Spend your money here at an independent store and you'll get a far better experience than at a global company like jessops

g
3 years ago

I bought a Yukon night vision device.

I bought a Yukon night vision device.
The response to messages and emails is not particularly fast, but once purchased the product arrived was perfect and moreover, it arrived well in advance.
Recommended.

D
3 years ago

Excellent shop for all things optical, excellent c...

Excellent shop for all things optical, excellent customer service as i was allowed to compare lots of different binoculars and settled for a mid priced pair as it was the best of the bunch, great little store thats tucked out of the way, shops like this are vanishing fast, oh i forgot to mention excellently priced too!

K
3 years ago

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A
3 years ago

Very friendly and helpful owner. Genuine customer ...

Very friendly and helpful owner. Genuine customer care attitude and no hard sales pitch. Bought Bushnell 8 x 42 binoculars here at a very good price and would go back to the same shop if I ever needed more kit. Sells a great range of cameras and binoculars. Thoroughly recommended.

R
3 years ago

Great store, personally I have never had any probl...

Great store, personally I have never had any problems and have always received anything I have ordered in good time, I would use them again and would also recommend.

I have ordered 3 Pentax lenses, filters, and various other small accessories.

A
4 years ago

Avoid.

Avoid.

Sent a work colleague to pick up a pair of binoculars for me, which were a present for another colleague. Colleague returned with binoculars and was readily apparent one of the lenses was broken. Colleague didn't really know what they were looking for when checked in the shop so was unaware of the broken lens.

Thought there might have been independent focus, but no instructions to check, which although strange was just something i assumed was just the way it was done. The body was also suspiciously scuffed but having nothing to compare it with just thought that was the model.

Separate to this, colleague also asked in the shop if could be returned as was for a present, response was "not really, but maybe within a weeks window," which is clearly a breech of trading standards.

Anyway, another colleague returned the binoculars on the same day and the manager decided to adopt the stance that he would refuse to exchange, accusing colleague of dropping them, absolutely disgusting! We refused to accept this and after 30 mins of pleading, he reluctantly agreed to an exchange, saying "this will be my hit"

I have just checked the exchange pair. Both lenses work and actually much better quality than the working lens in the previous pair! Furthermore, what a surprise, no scuffs at all - body in perfect condition so clearly not the model! Instructions are also in the box!



Happy to see right of reply, but our experience of this place is appalling and I would suggest avoiding at all costs.

If we wanted an experience like this we would have gone to a market stall.

C
4 years ago

Hi this shop gets a some good &bad reviews on the ...

Hi this shop gets a some good &bad reviews on the internet.Last week I decided to take a risk and ordered 3 Pentax Q Lenses, they were cheaper than any were else.
Well what a surprise,they were cheaper,friendly,helpful and patient, with super fast free delivery and you can pay with PayPal.
Well Done******

V
4 years ago

I bought nikon 7x35 ex action,quality was superb.O...

I bought nikon 7x35 ex action,quality was superb.Ordered second nikon 10x50 ex,view was good,but body rubber cheap made,second day noticed rubded body corner.I had ex nikon 16x50 very well made,they looked like new ,even after 5 years.Sent it back,seller forgot about refund at all.Money returned throught paypal after 3 weeks,seller not responded to messages,only one time when was opened case in paypal,he tried explain that all products genuine.Every second model maybe genuine,before 7x35 model really was genuine ,well made, but not 10x50.

B
4 years ago

I was looking for memory card for my photo camera....

I was looking for memory card for my photo camera. At Microglobe there were so many kinds of them that I was confused which one to choose. Good thing that the seller pleasantly and kindly helped me out. It was obvious that he understood the essence of his work.

F
4 years ago

Avoid ! As previous reviews suggest, I haven`t eve...

Avoid ! As previous reviews suggest, I haven`t ever seen staff so unwilling to help, incompetent and rude. I went in the shop so I can see few items, that they have on their website, in person. I was told off for bothering them showing me three (3 !) different items and not knowing which exactly I want. I was asked to go on their website on my mobile and look there, not bother them... On top of that, they didn`t know what they have in stock or what the specs of the products were, so again I had to check this myself on my mobile in front of them. I ended up buying the same item elsewhere on an almost double price, just so I don`t leave a penny in Microglobe. Avoid this place !!

t
4 years ago

This company thinks the consumer contracts regulat...

This company thinks the consumer contracts regulations don't apply to them, they sent me a defective pair of binoculars, i returned them but they refused to pay my return postage, to add insult to injury they only partially refunded me less the original postage, i had to submit a claim through Paypal to get my money back, Paypal decided in my favour.
They still refuse to refund my return postage, this is against UK consumer law.
Never will i shop here again!!

T
4 years ago

Placed an order by mistake, cancelled order an hou...

Placed an order by mistake, cancelled order an hour later. Order sent anyway tried many times via phone and email to No replies after lots of phone calls and emails. Only replied once threatened with legal action then snotty email saying refund will be issued if no sign of scratches or use, we never opened package! Dodgy company don t deal with these people.

D
4 years ago

Great service, product and price. Very helpful own...

Great service, product and price. Very helpful owner let me spend a good 45minutes trying out a range of optics before deciding, with no pressure, no hard sell. Highly reccomended, friendly shop.

Q
4 years ago

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www.microglobe.co.uk

www.microglobe.co.uk

3.9