Wolfchase Hyundai Review

I had a bad experience at this dealership. I felt deceived by their online advertising and sales tactics.

My car buying experience with Wolfchase Hyundai was excellent. Every person that I encountered wore a smile and the customer service was beyond impeccable. My salesman, Mr. Rico Brown, was the best. He was very knowledgeable and explained every detail throughout my entire process. He ensured that every question and concern was addressed and that I was comfortable with my decision. There was no pressure and it was actually a fun experience! Since my purchase, I have been recommending everyone that I encounter to Rico Brown. I want everyone to experience the great car buying experience that I did.

My service associate Ms. Joanne makes it all worth the while

An enjoyable and satisfying car buying experience with these fine folks. Neal Duplantis and his sales manager did a fantastic job of getting me taken care of in a timely manner. I will definitely look to them for future car needs.

I always have a wonderful experience with Hyundai! I love my car! I plan on upgrading to a Santa Fe soon!

From Matt Leflore, my salesman, Rico, financing, and to Hussan, the manager, everyone was so nice and talked to me not at me. I love my new car and would recommend Wolfchase Hyundai to everyone.

Excellent experience with Mr.Rico Brown..
his professionalism was well worth the drive from jonesboro Arkansas.
I am singing his praises and we tell all who will listen, " if you follow his instructions to the letter, he will deliver"..
Man what a Christmas gift!!!

Ms Joann is AWEsome...I bought my car in 2010 and got my first service from Ms Joann due to her professionalism and her beautiful personal care for her clients I've been her faithful client .I look forward to seeing her on my service appointments.If your looking for an AWE experience with guaranteed satisfaction MS Joann is your advisor to request.

I have the pleasure of working with Brandon aka "THE BEST salesman". He was super friendly....even though I didn't purchase a vehicle this time when I'm ready I will definitely contact him.

He was awesome professional he communicated well as to the progress of my service time. I hate going to the dealer for service and I usually find a reason to &/$(: but he really made it not so bad! Thanks Mr.Mann

They always do a good job of taking care of my vehicle.

These guys where professional and polite
They got me in and out in no time
Except ln ent customer service (Joanne)

Service was very timely. Ms. Joanne (svc consultant) was very courteous and professional. Mr. Keith (svc mgr) introduced himself and provided his business card. Really good service provided.

Trey was great! He wanted to make sure I was happy with my purchase. I am pleased!

Great deals are going on now with excellent customer service!

In my honest opinion of the salesperson Mr. Cedric Betts, the BEST.

I had a very good experience, no issues whatsoever.

Joann is great!! She has a personality that makes you feel comfortable and confident in leaving your vehicle in her care. I will definitely be returning to Wolfchase Hyundai for my maintenance on my Sonata.

This is the best auto dealer in Memphis. They excel in customer care from the dealers to the maintenance shop to the parts department everything is top notch. The place is always very clean and they are always very accommodating.

This was a little confusing to start with. Tyler jumped right in and we got it worked out. Tyler kept me up to date and when the vehicle was ready, he was there to make sure everything went fantastic, Great job!!

First Off I am sorry for the review left by my wife Khristine Jones as she is the name the cars are in. She was not in today and felt put up on.

Now I Francis Jones was in to day and received Excellent Service on my 2016 Veloseter . I did not have an appointment bur the service dept. took great care of me. while I was there I tried to purchase a new car but was unable to come to terms.

Most the time when you go to dealers you feel your getting charged more. I was very surprised that I got an Oil Change, Tires Rotated, a wiring issue corrected, and a part ordered for $77.00 . I live in Munford north of Millington. Dealership is in Wolfchase Area. I would have no problem coming back if I am in the area.

It s always a problem at this location! Maybe, you will have a pleasant time buying a car here, but getting your car serviced here is the worst experience!!!

1st visit I had horrible customer service, I wasn t even greeted, came for an oil change and waited three hours. The waiting room was not full

2nd visit I came to get an oil change, and I waited 2 hours, because that s just the normal wait time here, and a week later all my oil leaked out of my car and locked my engine!!!! They did fix the problem, but I had a recall on my car so it basically didn t matter for them.

3rd visit I pull up at 9:30am a hour after they open, and was asked if I made an appointment. I m getting an oil change only, but I have to have an appointment or the wait will be 3 hours due to another recall. It s a oil change it s takes literally 30mins. I will gladly drive to Olive branch for my service going forward.

Jay shares a lot of enthusiasm for life. He was super helpful with my service needs. I came in for a oil change and tire rotation and he saw where I had a recall on my suv. He said it would add additional 30 minutes to my wait time. I told him I had an appointment and he worked his magic and had me out in record time.

We have purchased several vehicles here, both new and used. They have treated us more than fairly. We are very pleased with our cars and will be going back for our next vehicle. TJ Jones was our main salesman and he has done his best to get us good deals and good cars. The managers and finance managers are great to work with, too.

This is my second car I have bought from this dealership and so pleased with my experience both times!!!

Mary Beckman was awesome. She was Sales and our loan specialist! Help them help you. Send everything needed before you visit. I was approved before I walked in the door, she helped me stay within budget. She was HONEST, approachable and friendly. Give her a call! I promise you will not be disappointed!

I got to work with Neal Duplantis, and he was very attentive to our wants and our budget. He helped us purchase an amazing car and got us a great deal. Extremely happy with my Kona.

Matt was great.. explained everything. Someone drove me home.. super nice guy. Although I didn t get the diagnosis that I was hoping for .. an alternate solution was reached. I will be back.

engine had oil spilled all over and smoking after service and tires were not rotated

On May 8, 2020 I purchased a preowned Ford Expedition EL from "TJ" Jones via the phone/internet. It was an absolutely wonderful experience. We drove in from Arkansas. Upon arrival the vehicle was ready and prepped. The gas tank was full and a safety inspection had been completed. Upon checking the oil it was obvious that it had been recently changed and the tires looked new. It was obvious to me that the vehicle had been checked and serviced. I did note that the back wiper looked a bit old to me and TJ had service replace it immediately. I had arranged my own financing so the paperwork was completed within minutes and I was on my way. The gentleman in the business office was so pleasant. Upon my exit the sales manager greeted me at my vehicle and thanked me for my business. Everyone at the dealership was so professional and helpful. This is what a buying experience should always be like! Thank you to everyone in each department; Sales, Service and Finance!

Super great staff! Helpful, friendly, and fair. Chelsea, the Genesis service consultant, is terrific!

Lynn Webb is a great salesman. He made the process of buying my first car super easy.

They helped me find the best car for me and the interest rate was loooooow!

Great experience... Fred was very professional and I was able to drive away in a new car... thanks Fred

Ian took great care of my vehicle. Timely service and kept me informed through the process. Very affordable oil change and even washed the car for me.

I had an overall very good experience with Wolfchase Hyundai. Their sales representative Neil workedwith me..he was professional ,courteous ,responded well to my phone calls. I would highly recommend Neal when you're looking for your car at Wolfchase Hyundai.

Been communicating since December 2019 allowed them to perform a credit check was told i needed a bigger down payment of 2-3 grand. I come with the cash.. Now i cant get anything. Used car too much mileage and they dont want to give me a new car. But of course ran my credit AGAIN when i could have just been told no the first time 2 months ago. Thanks for wasting my time.

It was a fast pace service on my car the staff was extremely nice also, prompt when my car was completed.

Tyler was a knowledgeable no pressure salesman that earned my respect. Rico in finance is extremely knowledgeable and trustworthy. I maximized my money for an amazing vehicle.

It was great experience from the time I rolled into garage. Everyone was very nice and all my questions were answered.

Couldn't ask for a better experience when buying a car. Lynn was AWESOME, he sold me my first car and I couldnt be happier with my purchase. This dude is patient, chill, not pushy in the least, and really just breaks everything down for you. Paul was great, amd did a fantastic job taking care of the cars! and Mark was also very patient and made the final steps to purchasing the vehicle go snoothly. So if you are looking for a car whether its your first time buying or your hundredth (hopefully not) this dealership will take care of you.

Hands down the most superb dealership experience ever. People here are not pushy or aggressive - they are kind and human. Thanks TJ!!!

Had my fourth wonderful experience buying a car at Wolfchase Hyundai. The professionalism and kindness keeps us coming back to purchase our cars there. Jill Webb is a fabulous sales lady. She is very attentive and knowledgeable about the product and Tony Iannaco is also very good people and cares a lot about his customers. LOVE THESE PEOPLE

Wow. The service department had my car from 7:30 am until 4 PM when they finally texted me that they had completed the work. Got there to pick up my car at 430 and nope. They did the recall items that I had not brought the car in for service and "overlooked" the order to fix the automatic door locks. When I asked to talk to the service manager I was informed there was no manager there at 430 in the afternoon. No manager and work not done....

Great customer service. Will definitely return for next vehicle purchase!

Matt was fabulous. He was so very helpful in explaining all the new gadgets and features. Never did Matt make me feel pressured. He is the best

I had amazing experience purchasing my first preowned vehicle from Wolfchase Hyundai. I had a very kind,friendly,and passionate sales person by the name Shannon Bland. Did i mention very Professional. When I say she worked for me until I had an offer I couldn't refuse. She made me feel confident about my purchase. When I say she had me in and out of there in time to make it to work. I couldn't be any HAPPY for make my purchase with Shannon and being apart of the Wolfchase Hyundai family. If you're in Need of a Car Go see Shannon Bland you will be Glad that you did.

Shannon is awesome. She'll work with you and get you on the road!!! Good, great service!!!

I came in today for an oil change. I called yesterday and set up an appointment at 10am for today, but unfortunately when I got there was no record of my appointment. My service advisor Kenny was awesome about it though, got my information quickly and even though my appointment wasn t in the system, they still got me out of there in a timely manner. His customer service was excellent, very kind man who literally walked me through each step of the process, as in to the service waiting area, to the cashier and then to my car haha. When I got there, the garage door said to pull forward, in which when you do the door opens up and you are greeted. Waiting area was nice and comfy, had coffee, tea and a vending machine. I really appreciated the couple of desks they had as well, i brought some work with me and was able to get it done while waiting. One of the best Hyundai s I ve been to.

Fastest sale n history. Shouts out to Neal, Rico and Mark. Keep up the great work guys.

Was greeted at the door, no wait, great customers service. They followed up with me during and after the sale.

I was treated as I was their number one priority.

Lynn did a wonderful job. I really appreciate that he didn't assume i couldn't but a car. I will send him business

The staff is always courteous and helpful. The service is great and anything found is thoroughly explained.

Charles Coleman is a great guy and professional at that, regarding to Wolfchase Hyundai. ..

Had a recall in my vehicle Sam took car of everything rental was gassed up when I got there all I had to do was turn my keys in and pull off. Thanks Sam

From the salesman to finance to the GM personally greeting us, our purchase experience was excellent. Everyone took a personal interest and LISTENED to what we were saying. They fit the car to the payment and did not play any games like other dealers do. I recommend the entire team to anyone looking for a new vehicle.

I just had our 30,000 mile service for our Genesis so it was a little more extensive than my regular oil & filter change. But, everything that was done was accomplished quickly and perfectly. The quality of workmanship at Wolfchase Hyundai is second to none and always accomplished to perfection. I can honestly say that every service that they have performed for me over the past 8-9 years has been excellent, accomplished quickly and I've never had any complaints or had to return for redoing something. I highly recommend the Wolfchase Hyundai service department as well as the entire dealership for all automotive needs.

Salesman was great and easy to work with, but there was a big difference in the online price and what they arrived at when we started talking hard numbers. They advertised that they would give $1000 over the value of your trade...allowed $500 for a 2012 Taurus in fair condition.....what happed to the $1000 over trade value?? Once again, salesman was great, but as usual in many dealerships, the numbers guys will do their best to rip you off. Buyer beware! Do your homework before showing up!!

Purchased our new Hyundai in 2014. Auto is like brand new as we have trusted it since purchase with service specialist Joanne Gooden. In all my years this Lady is by far the very best. She is the reason we keep going back to Wolfchase Hyundai. She will be the reason we purchase our next auto from Wolfchase Hyundai. Would highly recommend to all that you request Joanne Gooden on your next visit to this Dealership. You will be more than happy and sleep good at night. Thanks a Million Joanne.

I was just looking on the lot and they put me in something nice . If they can put me in something they can put anybody in something.

This is the second vehicle I have had the pleasure of working with Joe on. He has always been straight forward with me and shown me my best options even if they were not the most expensive ones. Anyone that is looking to buy and new car and asks me gets one of Joe's cards. I will be working with him whenever the need arises.

So my multiple interactions with service has been amenable. I do believe they have tried to resolve the issue, which I have agreed with on occasion, but the problem is still not resolved. They opened a Hyundai tech service after my first couple trips but I believe even Hyundai motor doesn't know what to do because service is/has to follow their instructions. Ultimately my problem doesn't like with Wolfchase Hyundai, more so with my first experience ever owning a Hyundai after previously owning 8 imports from different car companies and all with a manual transmission. Here's my situation........
The clutch pedal initially started losing pressure, very low pedal clutch engagement, and ultimately got stuck to the floor and couldn't engage the car into gear any longer around March. Had vehicle towed to Wolfchase Hyundai and now after a total of 7 trips to said dealership for the same problem, vehicle is still not right and the clutch pedal still has to pressed more than half way down to engage and I'm changing gears with my foot on the pedal at approximately an inch from fully pressed. Horrible situation

Lynn Webb is an awesome sales consultant. Please see him for any future inquiries regarding a car purchase. He is great with the whole family and making sure your car purchase goes well.

T.J. Jones is a great salesman. He definitely was a big part of our decision today. I will definitely recommend

My service advisor, Joanne, always makes sure I'm well taken care of and that I am fully aware of the services needed on a priority basis. I love the dealership, service technicians and sales staff!

Scheduled an appointment on Wednesday to look at a specific vehicle on Thursday. Was assured by the sales manager that a trade could be completed on Thursday to avoid multiple visits. Drove 100 miles to the dealership to find the vehicle was not there. Negotiations took 2.5 hours. Each offer and counter-offfer required a 20 minute trip to the manager s office for the salesman. After agreeing on a price, pending my inspection of the vehicle, I was promised a call first thing Friday morning to schedule delivery of the vehicle to my office before lunch. After my third call to the dealership on Friday, the vehicle finally arrived at 2:30. Overall, I was satisfied with the vehicle and the price, but very disappointed in the customer service.

Wolfchase Hyundai Service Departmant always goes above and beyond! They let me know what need to be done, and gets it done quickly! Thank you! Tyler has helped me the last few times I have been there and he Rocks!

Good efficient service while I waited. Joanne is super!

I had and great experience at Wolfchase Hyundai. My salesman, Lynn Webb had great customer service and was able to help me with everything I needed. I'd recommend every one to go check it out and ask for Lynn Webb.

This is the second vehicle we have purchased from Wolfchase Hyundai. Everyone was great! We stopped by a couple of months ago to look at the Palisade. Luca Silva assisted us at that time. He was very knowledgeable and helpful. We requested him on the day of our Palisade purchase. He remembered us from our previous visit! Luca was awesome! He went above and beyond to make our car buying experience a great one! Thanks Luca!

Buying a car was the last thing I wanted to do in this lifetime. I d been everywhere!! I took a chance and went to Hyundai because I had heard so many great things! I was greeted by Syed and I immediately knew I was going to have a good experience. He greeted me with a handshake and a smile and asked me what I was looking for. I told him my father had passed away 9 months ago and I m new to this whole process. He comforted me and assured me that this was going to be easy and painless; and he was right! Syed, Hunter, and Tony were so amazing to my mother and I! And if the opportunity arises where I have to get another vehicle; I hope these guys are still there!!! Thanks again Wolfchase Hyundai!!!

I appreciate them. Good people to do bussiness with.

Ms. Joanne is the best all the time. I know when I leave my car in her hands it's going to be taken care of the right way. Love me some Ms. Joanne.

Deniece Senter rocks!!! She knew exactly what I wanted and I'm loving my 2015 Veloster Turbo.

Not happy with new car service. 2 months old and tire has gone down 3 times. Went to OB for service and was told they were not busy but when I got there 1.5 hour wai t.
Went to Wolfchase this morning and had liw tire again and they were 2 hour wait. I am at a tire shop that WILL find the problem.

My husband and I have recently purchased a pre loved Ford Flex from Russell Matthews at Wolfchase Hyundai. The entire experience from start to finish was wonderful!! I've never been a fan of the car buying process but Russell made it fun, stress free, and honestly a true joy. He was honest, fair, and extremely knowledgable!! I highly recommend Wolfchase Hundai and Russell Matthews if you are looking for your next new or pre loved car. Thank you Russell from the bottom of my heart for such an amazing experience. We will definitely be back!!

LOVE MY Salesman Lynn Webb & I LOVE My New 2014 Toyota Corolla I will tell all MY friends & CoWorkers if looking for a Good Car go to Wolfchase Hynda.

Dra Smith, Deniece Senter and Bobby Collins treated me and my family with excellent service, I was able to get the car I wanted with an affordable note thanks you guys !

I was on the hunt for a new vehicle in November. As soon as I walked on to the lot and met David, he went above and beyond in helping me find my perfect car. He wasn't your average cheesy, fake car sales man. He was patient and understanding, as well keeping the experience light and fun. He made sure to find the best deal, working endlessly with Sam, the finance manager, in getting me the ultimate best deal for my financial situation. Sam was amazing as well. He worked and worked with banks to find me the right rates. He explained things into common language understanding, provided me with the information I needed to understand what I was getting into and any extra protection I may need for my vehicle. Both Sam and David followed up with me weeks later asking how I was enjoying my vehicle and if I had any questions. I couldn't have asked for a better experience or team. Bravo Zulu.

I came in for a brake light switch recall. The services rep told me I actually had two recalls and that it would be two and a half hours to complete. Well, being someone who works nights for 10 hours, I was not looking forward to being there until after 12. I came in at 9:45 and walked out by 11

My guys Tony and Gavin are AMAZING! Most dealers would've pushed a car on you but they took their time and treated me like I was the only customer that mattered!

I purposely did not write a description of my experience because I try to avoid opportunities to be negative, if at all possible. I really only left my desired star-rating after 4-5 messages begging me to rate my service experience.

However, with your response and all, I feel pressured to clarify that the rating I chose had very little to do with the denial of my claim for engine repairs under the power train warranty.

Upon dropping my car off, it was explained to me that I likely would not know the status of repairs until the following day. The dealership was busy, and I had not made an appointment. I was okay with this.
My service tech assured me he would be in touch via phone the following day, and that I could also receive updates via text.

I did not receive a call the following day. In fact, I received minimal calls throughout this service and initiated many of them myself. When confronted about this, the service tech stated that he d made other attempts to reach me but was unable to. All calls from the dealership are documented in caller ID. Further, the only texts sent during the length of the service were those initiated by me, telling the tech he could return the car to me without the final suggested repairs. After that, we communicated via text.

The length of the service coupled with the lack of communication is my largest complaint. I dropped my car off in June, and wasn t able to retrieve it until August. Considering the difficulty of the repair, I did not at all expect to have my car back immediately. However, quite often, family helping me through this process would ask about how the repairs were progressing and my response was, I don t know, because I hadn t received timely updates. When asked about this, the staff deflected the blame onto me, which I felt was unprofessional.

On one of the last calls initiated by my father and I, we inquired about what was taking so long. The service tech let us know that he had already submitted a claim to Hyundai to replace the motor through the original power train warranty. At this time he mentioned that, if I had retained any service records, it d be helpful to provide them in order to demonstrate that I had properly maintained my vehicle. This was advice given to me AFTER the claim had been submitted, and seemingly because I HAPPENED to call that day. No one called me to request these documents.

In the end, my claim was denied and I was told it would cost me upward of $5000 to replace the motor. I FULLY UNDERSTAND THAT THIS DECISION DOES NOT COME FROM THE DEALERSHIP AND DID NOT BLAME THEM FOR THIS OUTCOME, as I have read about issues others have had with their warranties. However, the fact that my personal records were not solicited until I happened to call, after the claim had already been submitted led me to believe that they already knew the warranty would not be honored, which is indicative of fraud. If not, the lack of documentation weakened my claim. It s either one or the other.

Further, upon dropping my vehicle off for service, I was told that I would be charged a $99 fee if I refused all services after the problem was diagnosed. It was understood that, at the very least, I would receive an oil change and thus would not have to pay the fee. In the end, I found I was charged the fee anyway because I refused to have the motor replaced by the dealership. Maybe that s how it works. I don t know because I did not challenge these fees; and there was minimal confrontation with the staff about length and quality of the service.

In all honesty, I am 8 months pregnant and sheerly lacked the energy to engage in any arguments about how the service should have been handled. I just paid all fees asked of me so I could reclaim my vehicle which has the engine light indicator on, smokes upon startup sometimes and, apparently, requires a new motor that Hyundai (Motor America, NOT Wolfchase) has refused to pay for.

This, and not the decisions to accept or decline engine repairs, is the source of my one-star rating.

Thanks for coming to my Ted Talk.

It was a very smooth experience. From scheduling online, checking in, communicating and checking out - great experience! :)
The detailing was not as detailed as requested: Vacuum was not as detailed as one would expect :)
Kat kindly and proactively offered to send it back to be re-done, but I didn't have the time...
Next time! :)

Overall I had a great experience with buying a vehicle. My salesperson, Mr. Joe Wilder assisted me with the purchase of a new vehicle. He was friendly, patient, and knowledgeable about the vehicle I was interested in. I would recommend buying vehicles here.

I have learned so much from my beautiful Aunt Deniece Senter as I watch her work in her profession at Wolfchase Hyundai's beautiful store.

Matt Hendricks was very professional and helpful in getting our vehicle serviced quickly while my wife and I waited.