Wolfchase Hyundai Review

Want to say thanks to Matt and Troy for the excellent service! Matt was great and very professional! and also Troy for taking my wife and I to the mall and picking us up, Thank you!

Absolutely best car buying experience in Memphis. Mr. Ian Rasmussen is totally professional and I will buy next Hyundai product from him (this was my sixth Hyundai). Also Mr. Gavin Matthews did a very excellent handling of financial arrangements. Both these gentlemen represent the highest degree of professionalism in the car selling business and are a very positive mark for Wolfchase Hyundai.

Very good service and professionalism at this dealership. I would recommend this dealership to anyone who has a Hyundai or any vehicle for service. They look good in taking care of their Customers.
A job well done
Lpage

Fast & friendly per usual! Love the fact that they know provide you paperwork of items that they checked out and items that may require some attention. Keep it up!

Best car dealership experience I've had - and we've had quite a few!!! Would have given 5 starts, but the dealership needs to improve process on how information is listed online - the price and some car features - were listed incorrectly. And not just by a few hundred - it was really off. Then, price was also wrong when quoted in person... however, I DEFINITELY think it was an honest mistake - just don't get your hopes up until you get it in writing. :) I LOVED MY DEALER!!! Jill Webb is TOTALLY awesome, down-to-earth, personable, hilarious, and NOT your typical dealer. GO SEE HER!!! And the sales Manager, ED LEWIS, ROCKED as well. He was very nice and sincere. I can't speak for other dealers at the same dealership. SO, go see JILL!!! I will DEFINITELY be back there to buy another car.

Mary Beckman was an awesome sales woman! She had me in and out of there in no time. Great experience!

Shannon was very helpful and patient with me. She listened and gave me my space without making me feel pressured. That's the kind of sales person I like to work with. She understood I was just looking and was there to answer any questions I had.

Eric was great to work with. He stayed patient and friendly as we tried figuring out what cars we were interested in. Great experience

I was surprised how quickly they got men out. I had not made my appointment until this morning, though the receptionist couldn t find it. She said it would be about 2 hours. I couldn t reschedule, as I had to arrange to be off today. They had me done in 1 hour. I really appreciated that they washed my car. One less chore for me to do

They are fantastic the service team that is. Kat is my personal service representative and I really appreciate her for all that she does. She is very efficient and she really cares about her customers. She is awesome! Thank you Kat for making my service experience first class. Thank you

All is well. Took a lil longer than usual but they made it worth my time

Mr. Betts worked very hard to get our business. When we came down to deal time he and Mr. Cowart got us where we wanted to be and we signed papers. Love our new 2018 Sonata and will go back when it is time to purchase another vehicle in the Peppers family.

It was an aweful experience. I was told that I would be given a better price for a vehicle that I was trying to sell and I was not. It was a waist of my time.

Just got a routine oil/filter change yesterday afternoon. Today I noticed my AC fan making weird noises. I'm taking it back on Monday to see whats up. If not this problem, service was good.

Free car wash done within an hour. Clean, comfortable waiting area with choice of beverages.

We were looking for a 3rd vehicle due to an awful accident that left us down a car. With 2 in college, and 2 adults working full time, having only 2 cars was quite the juggling act!! In fact, we were in the middle of a deal with another local delearship, which dragged out for a week, and still no positive result!! You know the routine, more down payment needed, and payments well out of our range for a vehicle we really couldn t afford. That s when we saw the perfect vehicle at the perfect price, and to add to the this sweet deal was the perfect sales woman, and finance team!! Within a few hours, we were riding in style with the peace of mind of having an honest deal that we can afford! And all in a vehicle that more than suits our needs!! If only we would have stopped by Wolfchase Hyundai in the first place!! They treat you like family and believe me, we will be back in the future!!!
Sincerely,
Richard & Tamera Spradley
Bartlett, TN

Try buying a car for the advertised price! let us raise the price add on some fees and try to make you feel good about buying from us well over advertised price! No thanks

Eric did a great job start to finish. I would recommend him to anyone.

I had the pleasure of speaking with Lynn he was very nice and informative I would give them 10 stars if i could!!!!!!!!!

Very friendly and sincere about resolving my issues.

They always get me worked in....often in short notice. The coffee is good while waiting & the car is nice and clean after the service was performed.

I was at Wolfchase Hyundai getting my car service on a recall. I step outside and was looking around because it was a little to cold in there for me. this nice gentleman walk up and ask was anyone helping me, and I said no. He replied no one, I said again no, I am just looking waiting on my car I brought in on a recall. God bless his soul, you know that baby soul me a car. A very nice 2017 Honda Santa Fa. His name is Mr. Ian. If you deceive you need a car and want a Honda look up Mr. Ian at Wolfchase Hyundai on 64hwy.

I had a very awesome experience shopping at Wolfchase Hyundai. I honestly went in for a used vehicle because I knew a brand new car would be out of my budget. But one caught my eye. The representative ( D. Martin) was personable and took his time and gave me my options without being pushy. They gave what seems like every discount and rebate available. But I have skeptical personality so I was still uncertain about purchasing a new vehicle. He said, "take your time" and they allowed me to test drive my car for 24hrs.. I appreciated not being hassled or rushed about anything. Anyway, I was extremely impressed, I came back the next day and bought my HYBIRD and I am in LOOOOOVE with my car.. I nearly forgot what stopping to get gas feels like.. I fill my tank and drive for 6 to 8wks before its time to stop again. The ride is so smooth and the engine is so quite that sometimes you don't know if the car is on or not. But back to this incredible dealership. Literally everyone that I encountered "from the beginning to the very end of my car buying experience" was friendly and just overall happy to be apart of the Hyundai team. The customer service is exceptional and they really do everything in their power to make sure you are comfortable and just as knowledable as they are with your vehicle. I loved how they checked on me weeks after the purchase to make sure everything is still going well. Thank you for everything wolfchase Hyundai. I would definitely recommend this dealership. GO GET YOUR HYUNDAI!!

Joanne Goodman is Accommodating, friendly, and efficient. No upselling, just great service.

Every person at Wolfchase Hyundai is very nice and helpful . I would and will recommend anyone to buy from them . Rico Brown and Mr. James were top notch to deal with. Two thumbs up!!

Quick repair turn around. My car was taken there due to a failed warranty covered part. The receptionist was friendly, she provided a couresty call when the tow truck arrived. They had my car ready by eobd.

Jay Mann and his team were awesome. They really took care of my vehicle. I was well pleased with my service today.

Great Customer Services from Rico Brown, he helped Me find and buy the perfect Truck!!!!!!! I highly Recommend you Visit this place if you re Looking to buy a car .

Mr. Lyn Webb did an excellent jib as my consultant. He welcomed me in and made me feel right at home. He made sure to provide me with detailed information about my particular vehicle. He also was very quick and efficient with processing all of my information. Ask for Lyn Webb when you come here, he will take care of you!

The people are always helpful and friendly and the service is the best every time I take my vehicle for service.

Top notch experience. Everybody from the general manager to the car technicians give their customers the red carpet treatment. I would give them six stars if I could.

This was the best car buying experience we have ever had! In and out the door with a new car in 2 hours. Our salesman Joe was great, so friendly and knowledgeable he understood what we were wanting and made it happen. The Finance Officer Tony and the Finance Manager Mark were wonderful as well! Such a friendly group too work with! We will buy our next vehicle here as well!
Thanks Guys!!
Trisha & Mike Dixon from Drummonds TN.

Came in for a Level 3 detail on February 14th. Got a call the same night saying that my vehicle was ready. Received 4 calls that night when It clearly says it takes a full day to complete the service. I feel like the service was a rush job and not did well. When I got back an extra 19.99 was added to my total and I was forced to pay.

Be ware they will run your credit report without your permission. Still fighting to get the inquiry off. The manager was supposed to contact me never heard from him.

Great service! Got me in and out quickly!
I wish all dealerships were this great.
To whoever reads this: go to Wolfchase Hyundai, they are a notch above the rest!

Russ is great! He listened to what I wanted and helped me get what I needed. The purchase was smooth and he advocated for the best trade in on my vehicle. I had gotten estimates from other dealers and Russell beat it. I had been shopping around. Many other dealers over promised but not Russell -- he was honest and transparent about when I could take delivery and ultimately he got my car here sooner than expected.

If you are looking for a salesman that will have your best interest look no further than Lyndaryl Webb. You will love the service he provides.

Before you buy a car here make sure you visit the service department. Several things to watch out for. Fees just to look at your car and asses what is wrong are $99 minimum. A simple oil change is $69. You can't take your car elsewhere because it is hard to find Hyundai parts. So they have you. I like the car but I will not buy another one. It is horrible every time you enter that service deptartment. I own a BMW, Buick and Toyota. I do not have any trouble in those delays hips like I do in Hyundai. They are more interested in your wallet than helping you with the car.

Do NOT ever purchase an extended warranty from Wolfchase if you sell your vehicle they will not honor a refund of the unused portion of the warranty which they claim they do and I think are legally responsible for.

Next complaint will be Yelp, Facebook, BBB..

CROOKS!!!!

Ian is like a son to me. His genuine concern about my safety, driving in my 2015 Hyundai has been nothing more than exceptional. I've been to Hyundai for a number of reasons and each time I was treated with the utmost respect.

Keith and Matt in the service department were absolutely amazing they've taken time to answer questions and made it a priority to find a resolution to the issues my vehicle was having which were overlooked by their competitors I will NEVER use any other Hyundai dealership to service my sonata !!!

I had my 03 Elantra towed to wolf chase Hyundai to be diagnosed since it had stopped working, the tow cost me 160.00 to get it there, then 2 days later they told me the computer had died, and quoted me $2000 for a replacement, so i looked it up online and also called two other dealers to see what their price was for the computer, come to find out wolf chase was quoting me for a computer for a newer model Elantra which was $1200 dollars more, I decided to have the car towed back home (another $160 + $109 for the dealer diagnostics fee), I then looked at the car by checking the fuses and found that I had a blown engine fuse, I replaced it myself and the car had started and has been working perfectly ever since. either this company was trying to RIP ME OFF or they have unqualified mechanics. I asked for a refund and they refused. I would not recommend this dealer to anyone. DONT LET THEM WORK ON YOUR CAR, you've been warned

I was leaning towards other Vehicles 2 weeks into my search. But my salesman Dra Smith actually sold me on my new car by going completely out of his way to make sure I got the bestdeal.

WolfChase Hyundai is a Classy stress free environment which is paramount for buying a car.

Service was quick and efficient. Great customer service.

Logan Edwards is the best. I would recommend him to anyone. Hi to Hyundai on stage and ask for Logan Edwards. Customer service is so great. Thank you

These guys were great!! I purchased a 2008 Mercury Mariner Premier that had all the features i wanted at a great price. Rance Johnson was awesome. He went above and beyond to make sure that I was happy and well taken care of. Tony in finance was great as well. I feel that they did their absolute best to make sure that I got the best deal. Both of these gentlemen are very very easy to work with and a pleasure to do business with. Thanks a lot guys! =)

Husband and I came in to POSSIBLY purchase a new vehicle. We were hesitant because our financial history wasn t A1 but we were optimistic. Tyler Roster was our sales consultant and he was amazing! He didn t pressure us, over talk us or make us feel like we HAD to do anything. Tyler was honest, clear and personable. He made this process seamless and we were able to leave with the car we wanted. We will definitely be back for future purchases. Go see Tyler Roster at Wolfchase Hyundai on Hwy 64 and also see the amazingly kind and service oriented Sales manager Jack Windley. Thanks Tyler
-C & J

Thank you all for your help and true dedication you all put in to ensure my sale closed successfully. I need to update and officially give my sales consultant her wonderful credit. Tracey E Russell was very helpful, polite, and considered my wants throughout the whole process.

Salesman D R Martin was great, as was financial guy Mark Martin. Hate, as always, the length of time and back-and-forth dealing it takes to make the deal (especially since I have sterling credit and actually wanted to pay cash for the car), which makes you FEEL like you re being jerked around even if you re not. Also not pleased with the misleading aspect of showing a sales price that is conditional on doing the deal a certain way, otherwise the price goes up $750. And then they add on the exorbitant $599 documents fee. Buying a used car is always a pretty miserable experience but the two gentlemen mentioned above made it more tolerable.

Mary Beckman was very helpful. Thanks to her I have a new ride.

The service is always outstanding! There are Hyundai representatives like Joanne and Brandon that are always available, smiling, knowledgeable, and caring enough to make sure you are taken care of and not taken advantage of! So, I don t mind spending the money I need to get my car serviced at Hyundai.

Always great service. No upsales, just great service and great people

Shannon is very professional and knowledgeable about her company and its products

Thank you and your team for all the good work you did on our Santa Fe. You and the dealership went above and beyond our wildest expectations. LL and RL

Chelsea was attentive to my comfort and my car s needs. It was nice to have such a pleasant, upbeat person to work with.

I received such a positive purchasing process with Jill, Tony, and Rico providing an OUTSTANDING customer service experience!!! Jill listened to my needs and provided excellent guidance. No pressure sale and amazing after care experience to ensure the vehicle fit my needs and how to use all of the features. I continually recommend Jill to anyone who asks about my buying experience!!!

Great customer service! Fast and efficient!! I ve been here several times and each time I have a great experience.

Russell is very professional, informative, thorough and worked hard for us, making sure we got the best deal possible. The rest of the staff was very friendly which helped to make what could have been a stressful experience of buying a car, very positive.

Great buying experience. I dread going to car dealerships because I get swarmed by sales people and when I do ask a question, they do not have an answer. Wolfchase Hyundai was a refreshing step in the other direction. My salesman TJ was friendly and respectful. He gave me the room to make my own decision. Everyone stayed late to help us and they were great to my daughters. I hope TJ and Wolfchase Hyundai continues success for years to come!

Jill was great during and after my purchase. I will continue to contact her for all my car purchasing needs. Thanks Jill!!!

Just bought my 2nd santa fe from Wolfchase Hyundai. Love my new car and the process was painless! Their service center has been great and Joanne is the best customer service rep ever! I always see Joanne when I go for any service! I highly recommend this dealership and Joanne!

Lousy as usual ,spent 3 hrs and still have the same problem

The trunk latch broke on my 2017 Sonata. I called around to find someone who had the part, Wolfchase Hyundai was the only place in Memphis that had it. I drove to the dealership and spoke with Kat. She told me my car was under warranty and the part was covered. The problem was there were no appointments for the week. I told her no problem. I could replace the part right there and return the defective part, I just needed to swap the broken one for a new one. She told me they don t do that, the shop has to perform the service and they couldn t accommodate me. I had to leave town that night, with a broken latch and rain in the forecast one problem was going to turn into two. I told her I was going to purchase the part so I could get this behind me however I was going to write a negative review of the service.

That must have meant something because after I purchased the part, Kevin the service manager, met me on my way out the door. He explained they couldn t just push everyone else aside to accommodate me. Apperantly correct communication hadn t taken place. I was not asking to be moved ahead in line, I wanted the part under warranty. Kevin said okay go replace the part and bring the defective one back and I ll refund your money. He also said he normally wants the service write up for the shop. I assume this is so they can charge for it and make money. That s fine too however I was in a pinch. Great, right?

One month later and two calls without a refund. So in the end I did the work and paid for a warranty repair on a one year old car. Oh, and the new trunk latch was a redesign. I had taken the old one apart to see if I could fix it without going through all this, it had a plastic tab attached to a metal actuator. A poor design on a piece of equipment that will see thousands of cycles in its life.

I can see past every facet of my story except two parts. Kat would have let me buy the part and absorb the cost except I stated I d be writing a negative review, then she told Kevin. Kevin would have solved my problem in a fair and equitable fashion, however he never refunded my money. He shook my hand and we talked for a few minutes. He seems like a reasonable guy, too bad he didn t follow through on his promise.

Follow up: There was a response to my review by Amy Garry so I called and left a message for her on June 25th with my name and telephone number. It has been over a week and she never returned my call.

Tyler was great at finding what I needed and wanted in a car. He made the whole experience wonderful. He went out of his way to help me show my wife the car at home during her illness. Thank you

This dealership has the most professional staff of any dealership in Memphis. They provide the best service in 4 counties (possibly 4 states). I bring all 5 different makes/models of cars I own to them and pay for the $90 diagnosis fee for the "non-kia" diagnosis because they "GET IT RIGHT" the first time. I will buy a Hyundai as my next car/SUV because of the service at this dealership.

Mr Joe Wilder and Mr Rico Brown were so amazing to work with! And honestly everyone I interacted with at Wolfchase Hyundai was incredibly nice and polite. I ended up trading in my car for this lovely Veloster and love it! Highly recommend going to Wolfchase Hyundai and definitely recommend going to Mr Wilder for assistance in your car search!

Wolfchase Hyundai staff are very efficient with describing the needed repairs and their focus is on safety.

All recalls were taken care of promptly and professionally.

I brought my car in to be repaired after hitting a large pothole. I needed a new tire, the front end had to be realigned, and the windshield needed to be replaced. They also took care of a factory recall and the 30,000 mile recommended service. I was very impressed with the professionalism and excellent customer service exhibited by everyone I spoke with. Barry Williams was my service specialist and he kept me informed as to the status of my car. Charlie, the courtesy shuttle driver, was very friendly. I am always pleased with the service I receive here.

Wolfchase Hyundai has always given me quality customer care. The workers are kind and helpful. Even when I m not able to afford to get all of car issues resolved, they assist me by giving me helpful information regarding my next steps.

The sales and financing staff went out of their way to make sure we can be placed in a new vehicle that met our budget.

Excellent friendly speedy service! Highly recommended.

Whatever you do my fellow Americans, do not go to the devil playground know as Covington Pike dealership. They claim they can beat any price but that the devil talking. If you want the best deal, follow the yellow brick road called Hwy 64 to Wolfchase Hyundai and meet Jill Webb in the episode of Mrs. Webb Neighborhood. My experience from her point of view is, "Its a beautiful day in the neighborhood. A beautiful day to make a deal. Would you like a deal? I make you a deal.". After journey through the center of the earth, she made a great deal that me and my fiance couldn't be more happier about. We took home not one, but two cars in one deal where we got car title to the new 2020 Sonata and one car note to 2020 Santa Fe. My fellow Americans, are you looking for that kind of deal, Jill Webb and Wolfchase Hyundai can make it happen. Do me a favor my fellow Americans, be honest with wolfchase hyundai, that would get you a great deal. They Make Car Buying Great Again.

I had the pleasure of getting a used car from the sales staff. My only complaint is that the detail department doesn t do a good job at detailing. I m looking forward to cleaning it myself to make it really perfect!

Joe Wilder was my Sales Consultant. He was great. I was indecisive on which car I wanted. The Tuscan or Santa Fe. Joe was patient. He kept showing me different models with different options. When I decided which one I was getting and the deal was done, he took a good amount of time and showed me how everything worked. He has also been great at answering questions a few days after I purchased my car. It was a great experience.

Exceptional service!!! Took care of things not requested, and for that, I am truly greatful. Thank you!!!

Took my car to the service department to take care of recalls. Entered the service area and stood literally three feet in front of a service associate absorbed in her cell phone. After three minutes of her still being clueless about my presence, I asked if she was the only one there. Finally she registered my vehicle for service.

Sales team was great when I bought my car from them. Service department is very lacking based on my only experience with them.

Update 9-22-17

I was contacted by the management team to apologize for the appearance of lack of service. They are trying to make things right. I am going to use their service department for my next oil change. I will update again at that time.

I just recently purchased my first Hyundai at Wolfchase Hyundai. I cannot say enough about how friendly and amazing every single person I encountered at this dealership is, they live customer service! Matt Leflore is great salesman who really cares about helping you get what you want and not just making the sale, he was very knowledgeable about the cars I looked at. Hayden Moore was also very informative and helped me make the best decision. No one pressured, or pushed me into anything and for the first time, I was able to finally purchase what I want and not what someone recommended. Even signing my paperwork with Rico Brown and Tray Alston was a great experience. I highly recommend this dealership and everyone that works there!

The customer service at this location is great and great people to work with. Only complaint is it does take a little longer to get a service done to your vehicle.

I think this place is just absolute Awesomeness!!!!! Joe and Tony were informative and funny. They did a fantastic job. I will buy all my cars from them. If you want a good car for a good price go see Tony and Most important tell him I sent you. My wife got a 2019 Santa Fe. She's happy even named it.

Great people! Got such a great deal that we bought 2 cars!! Logan Edwards was our salesman!!

JoAnn was extremely helpful. She went above and beyond to help me get my problem solved and communicate with multiple people. I am extremely grateful for her help and patience!

No issues. Needed a key fob programmed and they programmed it. Excellent coffee in the waiting room, but we need a way to change the channel in the TV.

Those guys went above and beyond to help me get the car that I wanted. It was actually in Nashville. They went to get it for me and were so patient while I was dealing with my insurance and the total of my old car. I recommend Wolfchase Hyundai for anyone looking for a new car.