Witkoppen Health & Welfare Centre Review

Always had good service from the clinic i spend about one hour there very quick and easy

They told me to come to the clinic at 6:30am.. and that means I'll leave home at 3am and they told me it's not their fault and they can't attend me at 9am cause they take a certain number of patients. It happened to me twice. VERY POOR SERVICE

As I'm reading these reviews, looks like its only the blacks who say they were turned away, I wonder why.

Such welcoming and decent service from the staff. Listening and recommending the best advice to issues. We appreciate you and all your hard work.

So disappointed with the reception staff they lost my sisters file and she had to redo everything ,it realy doesn't make sense and they mus stop being rude people are sick and they dont need more stresses from the receptionist

I visited the Clinic to see if the Clinic could assist with a 3 year old girl whose parents have neglected to ensure she receive all the needed innoculations.
I was truly amazed at the handling of my enquiry. An appointment was made without me even asking.
Truly impressed... I know there will be a long waitng period but at a cost of just 150.00 vs 1700.00 really not an issue.

Mmmh I don't know if the staff was on go slow today 02 May 2017

Was at the clinic today and received worst service from the staff member who was dealing with ANC,got there early morning and joined the queue and later l was turned away. I think if you know that you not good with the public look for another job which doesn't involve dealing with people.

Been here since 7:30 haven't got help. Worst service e ever

The service here is so poor,most of the employees stroll around doing nothing whilst ques are disorganized and we spend more than an hour waiting to be attended by doctors who know nothing but eat all day.

Massive thanks to Erick and Phumla for assisting me and my parther at the clinic, they were both extremely helpful and made us feel welcome & relaxed, especially as it was our first time going there.

The clinic is well run and offers anything you need to get sorted out such as; free checkups on your health condition and even free Dentistry. I will gladly go back whenever I have a medical issue because of the service which I received.

Thank you & keep serving others like you do... it does make a difference!

Bad service!!!!! ...Arrived at 12:25 nurses said we were late for baby immunization, was sent home unassisted because they knock off at 15h30 and claimed we were going to delay them!!!

Scelo is the bomb very friendly and helpful.averall good ANC staff am definitely going back there.

I am extremely pleasantly surprised with Witkoppen antenatal clinic.

I am almost six months pregnant with my first child and I had initially wasted thousands of rands on a gynecologist who did nothing but play pictionary with the ultrasound scanner and give me pictures of the baby.

I had also tried Randburg clinic. They unfortunately played into every public health institution stereotype. We waited for an hour for an admin clerk who had decided to go to Cambridge to buy her home groceries during work hours. When she did arrive, she turned us away.

By the time I went to Witkoppen I was disillusioned with the healthcare system and on the verge of giving up on ANC and just thought I would figure things out when the baby came. My partner convinced me to go to Witkoppen as a last ditch attempt.

We were turned away on the 2nd because we arrived at 10am. We were told to return the next day before 7am. We arrived on 3 January 2017 at 6:15am, received a number and waited in line. While waiting in line, one of the nurses gave us a 15 minute briefing of exactly what would be done the entire day and for what reasons.

We received tetanus shots, had urine and blood tests done. Also had weight and height measurements. During the physical examination, I was stripped naked and had eyes, ears, nose, mouth, armpits, hands, chest, back, fetus length, fetal heartbeat, bowel movement and vaginal inspections. Believe or not, I never received this from the private gynae.

The staff were really helpful and professional, especially the more mature ladies. Surprisingly, it was the young staff in their 20s who were crass and rude and seemed to be high on some delusional power trip.

Like most public institutions, I was there the whole day until exactly 4pm. The ultrasound scanner was also archaic, couldn't make out the baby at all.

But I am super happy with the service at Witkoppen. I would recommend the ANC to everyone who needs it.

The first two visits are R110, the third R55 and then its free.

it was a great experience for me bcz of a nurse called(msibi) d chubby one with a hair cut on d side she only comes der part tym she got an excellent service evn most of d gals wanted to use her since she is working with pregnant ppl and dez d other1 dat wear heels she is a bit tough bt she does her job i love her service n den dez magogo with no hair aiy dat one i wanted to complain str8 awy bt i was like she is old let me liv her she works wit preg women aswell....all d tym when i go der i make sure dat i dont get to be seen by her cz d service is very very bad......bt d reason im typing here its bcz of d nurse dat made witkoppen clinic a place to be(msimbi or msibi) im not sure about d name bt keep it up gal we love you

On the 8th Sep 2020. Went there just to collect meds for my mom who just just had an operation on her foot...had to follow the same process as a normal patient reason I still exhausted thinking trying to understand. Gt there at around12:45 left 3:30pm for meds alone nje..I was not expecting favours but I qued like everyone still got to a dr asked I was on the line I felt stupid dull nje..but otherwise with my pregnancy 13yrs ago I had dee best customer services through out the clinic visits

The staff at the prenatal care is amazing and do everything with humour. They explain every procedure clearly in different langauges to accommodate everyone. Kudos to Franscine, Sr Theodore Radebe, R Smith, the lady who operates next to the psychology office and the rest of the guys. Thank you.

I was at the clinic today and was so impressed with the service from A to Z
Thank to the staff and doctors you guys gave me faith in our medical service industry

Good Day All,

I went to your clinic on Friday 23rd October. File No. 273581

It was a wonderful experience to have been there and meet all the people. It was very friendly and they treated me to a warm and beautiful atmosphere.

Even the other patients were nice and friendly

Thank you very much, you were Great

I was turned away by a short young nurse with short hair saying they have few staff.

Every time I visit this clinic the queues are disorganized. This causes unnecessary waiting time. Please please fix this.

The nurses were so wonderful and helping aswell as the Doctor who attended us. If it wasnt of them l might have lost my mother.

Poor service since was in the clinic at 5am till 13h00

I was at the clinic today and I must be honest and say it wasn't the best experience.
Some of the staff members are extremely rude and don't explain the process for first time visitors,especially the lady that was in charge of taking weight and urine samples today.
Dr Sr Diana Gearing was an absolute delight,big ups to her.

I have no idea where these good reviews come from. Our nanny has now visited this clinic twice and both times she was turned away. The first time she went there with her baby and she was told that she was to return on the Friday at 6am. She was treated like a criminal for taking her baby to the clinic. On the Friday she arrived at the clinic around 5:30am, a very horrible person behind the counter told her to go away and that she is opening files which is not her job. Our nanny told the person that she had an appointment and asked her to please help her as she lives far away and can't keep travelling like this. To this she was asked who she thinks she was and told that she is giving the person behind the counter extra work which she does not want to do, the person simply took the card and wrote a new date on it.
How can a medical clinic treat people like this, I would not recommend this place to anyone. The sad thing is, they know people are battling financially and are relying on them so they think they can treat these people like animals.

I attended this clinic for the 1st time this week. Like all doctors whether private or government, you wait for your turn to be attended to. I was amazed at the service that this team provides. I m sure the treatment recurved in this day would have cost me an arm and a leg in a private facility. They ensure that all proper checks are carried out so that a proper diagnosis is given. I never knew that they offered so many different services likes dentists, child and mother care and many more. Staff was friendly and willing to help us understand the process they follow since it was the first time there. WOW! Keep it up!

Tried to call to enquire when the dentist is in so I can go there to have my tooth removed. The phones rings non-stop but no one answers!?