From my personal experience: right, really bad. Complicated, if you want to work as a dealer with them. Service requests last forever, it seems to me that they deliberately ignore you. Have complained about privacy violations and set deadline - and who does not respond? The Wirecard Bank. Anyone who appreciates service will surely find it somewhere else. Update: that the social media team 1 month after my review answers here, ironically also shows that you do not necessarily react quickly here. And what I should tell the social media team, if the data protection officer of Wirecard does not respond, is beyond me. In the meantime he has reacted, but before that I filed a complaint with the LDA because of Wirecard NULL came.
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
Update, WireCard Bank (where the accounts are managed and you have the contract with WireCard Bank) and N26 Number26 continue to misappropriate my money. Here are some users in the google rating for N26 Number26 waiting for your money. CAUTION your MONEY IS NOT SAFE AND WILL BE BROKEN !!!
The WireCard (bank) manages the accounts (funds) of the N26 Number26 customers, creates the account statements, are named there and charge interest in your name --- a star too much! ---
Never again N26, keep away from it and I will enter everywhere. Have sent via MoneyBeam ever a transfer on 29.4.2016 and on 14.7.2016 to a friend money, even with N26 customer. I was deducted the amount and the friend booked, but with the point in the bookings in the APP, money is available in 1-2 days. To date and after 3 months of a booking from 29.4.2016 and now the new booking from 14.7.2016, this point is still on both bookings on his APP and he can NOT have the money. (But only on the amount he had previously as a credit) Me the bookings but were charged and deducted from the balance. Instead of booking the money well or canceling the 2 bookings with him and crediting my account again, it will not be done SINCE WEEKS by Number26. So that I have the booking as a minus until today in my account and the friend until today not the credit, but only the booking sees in the APP and WEB that it is available in 1-2 days. He can not dispose of the amount until today. The hotliners in the chat are unable, stupid and can not CALCULATE. Do not understand the problem. And this for a bank that now has a license. That's laughable!
---- Update! --- Attention !!! Chat Hotliners of the N26 Number26 simply change the account balance by hand and just blast it again !!! The recipient still does not have the money via MoneyBeam (but was charged to my account) and now my Support Hotliners are fiddling around with my account and just changing my account balance by hand and debiting the MoneyBeam amount to my friend Money has ALWAYS NOT received !!! --- Thus, my account was now charged twice and receiver does not get the money !!!! Great bank that simply changes account balances manually and thus manipulates bookings.
The president of the Federal Financial Supervisory Authority, Felix Hufeld, said on Monday at a conference in Frankfurt. "We are in the midst of the most appalling situation I've ever seen a Dax company in." 1.9 billion cannot be found. Moodys completely removed the credit rating. My criminal complaint is out. Close your shop!
Dirty Schwindler-, Preller-, Hochstapler- and rogue company! Want only authentication of mail, then bank, is done so. Unacceptable! Then it says all at once, the certification must be made by the local residents of the place of residence and meet certain criteria. Will be done. Again not acceptable! Next time by the notary, again unacceptable! Is just a lousy trick! Stay away from it !!!
We as a dealer were promised a lot by sales, but actually nothing worked so well. No idea why they are so highly praised. We lost a lot of money and time through Wirecard. Contract terminated.
my money to my account, which turns to a black hole
On 24th Jun I initiate a transfer from my PayPal account for an amount of $247.04 to my Community Federal Savings Bank Account ending in x-1028, with transaction id 3W576351PN327024T
I receive an email from PayPal 26th Jun, as "Electronic funds transfer declined", as follows:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Community Federal Savings Bank declined Minimum Balance Manager's second attempt to transfer money from your bank account to your PayPal account.
Balance Manager has been turned off and won't make any more attempts to restore the minimum balance that you set. To turn Balance Manager back on, log in to your PayPal account, go to your Profile, click "My money", and update the "Balance Manager" section.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I check my online banking via Payoneer. It shows the a deposit as PayPal XX-011028 for amount of $244.57, with the transaction fee included. This is from the transfer on the 24th @ $247.04.
There is a discrepancy on the email and online banking.
PayPal says the money isn't transferred.
My online banking shows it is.
And my linked account is automatically removed from PayPal.
I receive an email from Payoneer this morning at 04:55am which says my bank account, and Mastercard are frozen, linked to company Wirecard AG. So what's happened is, soon after I transfer the money from PayPal to my bank account, it's frozen.
My money transferred
To my account
Turns to a black hole
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
On these discrepancies, I put it to the test by heading on to Galaxy Mall 3 where there is a BCA ATM. I go ahead with a withdrawal using my Mastercard. The ATM screen shows "your card is not usable any more". I take a photo of the ATM screen. I take a video of me putting the card in the ATM, going for the withdrawal, and the same message appearing on the ATM screen.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
On a return visit to the mall, I head for the Ranch Market Foodmall. I go for a reattempt to bill my card for my groceries. The Visa / Mastercard terminal shows "do not honor". My Mastercard neither works at an ATM, nor when going for the chip reader. I take a photos, and a video of the terminal rejecting my purchase with my card in the reader.
It's confirmed.
I cannot withdraw my money, nor make any purchases with my card.
The email from Payoneer says Wirecard is insolvent on Thursday. The Visa / Mastercard terminal device is linked to the same company as the one linked to my frozen funds. It says Wirecard on the terminal screen, and sticker on the side of the unit - the terminal is operational at the grocery store.
This doesn't explain why my money transferred to my account is inaccessible, and the Visa / Mastercard Wirecard terminal is in use, in the field, without being recalled or frozen too.
People I warn you to open a koto at this bank. Just chaos, unprofessional employees. Something is wrong with the whole bank. The card activation did not work or only hesitantly. When I made a transfer abroad, this bank has my account without any information Banned for founding even though I have regular salaries, so no star, the bank still has a lot to learn.
Personally, I can not say anything bad about the business model or its practices. I've always been helped and the app, as well as all the other traditional features you can expect, work flawlessly.
You should finally overcome your own naivety. A fraud case in this dimension is simply impossible without accomplices and supporters at BaFin. Their top boss is now lying in front of the investigation committee head and neck, but they have been in the picture for a long time, not only after the information from Singapore. Don't trust anyone who agrees to serve this state. A tip where part of the missing billions can be found: in the pockets of some BaFin employees. As is well known, nothing works as lubricated without lubrication.
One of the worst place to work for. HR Manager "Julia Kagermeier" and Test Manager "Anna Rapacz " for example are very rude, don't have basic professional ethics and etiquette.
All managers are rude, non technical and politically strong in the company making place horrible to work.
Pathetic Onboarding Process. Most techies complaint about the Onboarding hassle. HRs hardly respond to your mails, rude replies, they don't know how to solve queries of the new Joinees. HR Managers doesn't know how to role out Offer letter.
I doubt how this company is even running. Or Shall I consider that "Wirecard" is not a brand anymore.
Guys there are better companies with better salaries, package, people to work for then why choose "Wirecard"
Attention! Page is only for business customers usable, this is not obvious at first glance. Unfortunately, I noticed too late, even after several e-mails the wirecard company wanted the complete payment of the subscription, even though I did not even use my account. I was repeatedly pointed to the terms and conditions, but are not based on private individuals! Zero goodwill!
First of all, I called them from a different country because I have problems with my card because they are locking it for no reason. Then I listen to stupid lobby-music around 10 minutes and there goes my 10 dollars (I ended up hanging up because the customer support/ bank is terrible).
Then I called the same bank, but it North America. This time they ended up answering the call after around 4 minutes. There was an Indian guy repeating the same thing again and again. (We don't help customers outside of the US, sir) We ended up talking in 15 minutes and I got completely no help from it, thanks.
Update: This review was written on a day when the stock "only" lost 67%. In the meantime, it has fallen even further. From a purely communication point of view, too much went wrong, making even new beginnings of this company difficult. These communication gaps have been going on for years.
If you do not think it is necessary to go in front of the camera (if you are innocent) after a 60% fall in the course, you cannot do business. I read from some that they have lost tens of thousands today. My sympathy at this point.
Unfortunately, it still has to give a star, unfortunately. Have transferred money to the troops as the recipient, argue and squirm like a slippery eel to transfer it back. What a bunch of people who rely on such methods ......... hands off !!!!
Excellent product, services and customer support. We changed from a competitor (no name as I don't want to badmouth anyone) to Wirecard and are more satisfied now.
Biggest rip-off gang of chaos. You will not get an answer either by phone or by email! Absolutely no perspective !! Stay away from this bench. Procedure is more than questionable!
Worst customer service ever! We opened a disputed transactions case and it took them more than 2 months to determine a result. Still waiting for their refund. Strongly NOT recommended.
The bank's online card is not accepted everywhere. I have informed the operator of a revocation, but the transfer of the credit of 2 and the payment fee of 1 is refused. The reason is that the fees for a transfer are higher. This is irrelevant in the event of a revocation.
wirecard.com
