Willow Crest Motors Reviews

UNDISCLOSED ACCIDENT-DAMAGED CARS – DO NOT TRUST THEM!
We bought a Mitsubishi Pajero Sport from Willow Crest Motors in good faith, needing a safe, reliable vehicle for our growing family and newborn child. What we received instead was a nightmare.
Confirmed Damage
We have independent reports from the AA and Mitsubishi South Africa confirming:
• Chassis damage
• Engine mounting replacements
• Torn seatbelt
• Deployed airbag
• Overspray and crumpled fenders hidden under rushed paintwork
• Turbo damage
• Entire left side of the vehicle has been replaced

The dealership knew our situation — that we needed a bigger, safer car for our baby — yet still sold us a structurally unsafe vehicle with serious undisclosed accident damage.
We only discovered the truth when the aircon failed on Day 1. After multiple failed repair attempts and seeing our car stripped on their dealership floor, we noticed overspray, dented panels, and signs of a major accident. That’s when we demanded answers and got the truth.
We have also since had further issues with the car besides the accident damage. They have attempted to repair the aircon 4 times and can’t get a simple task right. The vehicles turbo boost isn’t mounted. They installed a faulty seatbelt replacement. The vehicles driver window has stopped working. The car blows huge amounts of black smoke. The reverse sensor doesn’t work. The headlight washers don’t work. The Radio turns on and off, the interior lights flash on and off. There is a problem with the gearbox. The list goes on.
The owner, Mark, is arrogant, dismissive, and refused to reverse the deal even after just 3 days. He is supposed to be representing this company. it’s an absolute joke. Him and his business have No accountability. No ethics and should be shut down.
Sadly, we are not alone. Just read the many reviews online — this is a pattern of behaviour. They hide behind legal grey areas while families suffer the consequences. You see a trend they always state its just cosmetic damage. But that’s far from the truth and we have evidence.
We are pursuing legal action and have reported them to the Motor Industry Ombudsman.( we are now 5 months in with no response) We also reported them to WESBANK who is absolutely no help and cannot legally Force a deal reversal even with evidence of illegal work. But beware they work together, and this business will push you to use WesBank so they get there kick back. The CEO of WESBANK does not respond either. Dealing with dishonest businesses is against WesBank’s code of conduct.
Do not Purchase a vehicle form this business you will be stuck for months following legal action. And they know it, they think they can continuously get away with it.
We urge anyone who has this issue with them to stand up and report them. We will be acting in the public eye to shed a light on this dishonest dealership. They cannot keep getting away with this.

Not a place I would visit again for second hand cars...

If you are looking for a dealership that doesn't consider themselves bound by the CPA and rule of law in the country, and enjoy being messed around., then this is the dealership for you.

Friendly Staff, good selection. F&I Lady Brioni is super efficient and friendly!

Honest and good people. Lil bit chaotic because they so busy. But they buy yiur car for a fair price. And they sell their cars for a fair price. Theres no funny business from ky experience and Carl the gentleman I delt with does his absolute best to serve your needs. He's not just a salesman. He's a sales person. The difference is a salesman just wants to sell. A salesperson understands that when he helps you get what you want. In turn he will get what he wants. He focuses on you as the customer. So well done Carl. And well done willow crest. I'm super impressed by you guys.

Lots of vehicles to choose from. Be careful which one you buy.

poor service and wont try to help you at all bought a car with them and aircon dont work sales manger and dp just tell me it worked when thay send me the car thay dont wantto repair it at all and sales guy also so bad no good service at all stay away people this people wont be nice when you havea problem

poor poor service really guys you suck big time!!!!!!!!!

Also perhaps a bit overpriced ...shop around a bit before deciding.

Huge amount and a great verity of vehicles for sale. Staff is exceptionally helpful

I accompanied my friend who saw a beautiful Mercedes Benz B200 thag was so beautiful and she instantly fell in love with it. After negotiations, she got a car of hear dreams at a reasonable price. They are having a large variety of cars to choose from.

Lots of vehicles to choose from, bought Q5 from here. Good service

A huge shoutout goes out to Shaun Naicker to thank him for the unbelievable service we received from him.

In search of our 7 seater we found a vehicle at Willowcrest. We decided to purchase the vehicle and have it delivered to CPT.

The vehicle would not start. Shaun made all the necessary arrangements from JHB - from diagnosing, to ordering a new part and getting it installed, while keeping us informed at all times.

Thanks again Shaun!!

I arrived there a few minutes before closing time and even though everything was closed up already, the manager and his team bent over backwards to assist with the test drive. Loved the car I was interested in and they really have a wide variety of cars. Unfortunately financing team took a bit too long to my liking to get the deal through, but all and all they are a good team and have good cars.

I've bought 3 car's from them in the last 4 years definitely recommend them for good used cars never had a day's problems

I recieved excellent service from Dwayne and other members of the team. They went the extra mile.

They sold me a broken car, very poor service and unprofessional conduct

They offer a variety of vehicles that are well priced. The staff is very friendly and helpful..
I did not purchase my vehicle here though as the engine of one i wanted wouldn't start..
Just be sure of the condition before deciding on buying yours..

Great selection of cars. It would be better if the staff where on hand when you are walking around looking at the cars. I did like that the cars where open so you could have a look inside.

DO NOT EVER BUY CARS HERE.

I bought a car and they lied about it and I had to get the deal uplifted a month after I had bought the car and they still owe me my R10 000 deposit, these are a bunch of crooks. They sell accident cars and even their mechanics at the workshop will advice you not to buy cars from them.

The manager Neil is the most rude person - STAY AWAY!!!

Disgusting service from Dwayne. He keeps making promises but never delivers. Absolutely rude. When you have a problem with the vehicle he ask you to go check the water level as if you are a mechanic. Stay away, the point check that was promised is definitely not done correctly. Disc now expired but trying to get the new one is a roller coaster ride. Why so much lies it should be a professional transaction but trust me they haven't a clue what professional is, after the car is sold, in other words after sales service stinks.

I will never buy from them again, their cars are not in the conditions as they advertise them in and we are still waiting for the vehicles papers it been 2 months now, they don't even get back to you, I had to start phoning the previous garage to try and allocate the vehicles papers.

In the process of getting my car with them and the service is excellent
Great customer service from Shaun. Always keeping me updated. Wide selection of beautiful, affordable cars. Visit them if you're looking for a used vehicle. Fantastic

Reasonably priced. V. Friendly service. Willing to resolve issues and went that extra mile for client

Not very helpful, we walked throughout thier stand and not a single staff member approached us. The consequence of that is they lost an opportunity to sell us a vehicle.

Bought an almost new Hyundai I10 and was absolutely thrilled with their professionalism and also the excellent condition of the car. Love my new car.

Don`t buy from them. No customer service. Been waiting five months now for my car`s papers, Don`t even reply to e-mails. Spend your hard earned cash somewhere else.

Excellent service from Shaun and the first salesman who didn t tell me I have another buyer when I viewed a vehicle.

Bought a vehicle from them and, stupid me, didn't notice, on pick up, that the odometer reading was way different from what it originally was. They then wanted me to pay for it to go to Pretoria and be "amended". Not impressed with that at all. Oh and I'm still waiting for the log book, etc.

Bought a vehicle there. Impressed with after-sales service and responsibility. Speak with Graham.

Plenty of cars to chose from, with friendly sales. You can definitely get the kind of car you want, even if you didn't find what you were lookng for, just speak to one of their friendly ale, hey will get t for you, and for reasonable price

Got a Kia for my wife and I like the car clean and so far it's good God's blessings on it and to the service to willow crest motors

The service is OK. Aftersales service, not so much. 3 Stars as the salesman did at least try, but can't do much if the rest of the team are'nt playing the same game.

Shocking experience. Purchased a FIAT 500x auto which was delivered to CT. Agreed with the sale was the AA Dekra (which is advertised on their website), a service (as the service was due in a month's time), ensure that the car was not an ex-smokers vehicle, car would be valed before delivery, no scratches etc. Car arrived at depot and besides the scratches from the carrier company, there were many little scratches, the AA Dekra was not done on the vehicle (to which I was later informed I would have to do it in CT) and the" service due" notification was active. I had the car checked at a reputable service dealer and in fact the service had not been done (brake pads at 15%, old oil, dirty air filter and leaking radiator bottle with fluid leaking on the plugs). They had however, still stamped the service book. (dishonest). The back seat was completely loose and out of it's brackets. The vehicle was filthy inside - dirty carpets, old food and gum inside the panels and reeking of old smoke which I could not get out. I was told to fumigate the car (at my expense) which of course did not help. I had the car valet which also did not rid the smell. After searching my CPA rights, it was agreed the car could be sent back, BUT at my expense. Mark, the owner and Neil the manager is non existent in replying to any correspondence which is absolutely shocking. I could've taken this matter further and got every cent back that I was entitled to , but in the end dealing with these dishonest sharks, felt it best just to get the car back to them at my expense ,with a full tank of petrol and try put this experience behind me. I am out of pocket after their dishonesty and all the promises that this was a FANTASTIC car. It is not roadworthy and a safety hazard and btw I see it is being advertised on their floor again. Fiat 500x auto Beige with double sunroof. BE CAREFUL!

Bought my first car here. The guys made a good deal and helped me through everything. The car went well, service was great. Would definitely buy from them again.

Second hand motor vehicle dealer. They always want to the best for their clients

Bad customer service and vehicle falsely advertised as having full service history and AA checks.

Always helpful and my family and I have purchased over 5 cars from them and not days problems

Thank you to all involved in fixing my car that broke down. Even though it was over the warranty kilometers Willow Crest Motors resolved the problem.
Thank you again for the efforts from everyone.

Friendly staff and plenty of vehicles too choose from. Even the lady that was washing the cars told me where to park.

Great place to buy a second hand car! Friendly staff, honest and even went the extra mile. I would definitely buy another car from Willow Crest Motors

Great service while looking for a good reliable
Little car thanks Dwayne

Sold me a Mercedes e270 with a broken gearbox!!!!
They were aware of problem but never informed me now i have a R33789 invoice!!!!Stay away from them!!!!!

I took my car there for repairs since I bought it from them... for a minor engine problem, they decided to replace the whole engine with even a more useless engine! I had to wait for them for almost after almost 6 months! They charged me R32 000+! The mechanics are like some people from the streets! Even people who work there will advise you not to buy there!

When I went to collect my car, the battery was dead, the car was not even cleaned. It had dust all over! Once you pay them... that's the end of customer service!

I know my experience might not be someone's experience, but I would not dare recommend my best friend to buy there! And their service is really pathetic!

WOW...WOW...WOW!!! Best of the best! Shaun BEST salesman I dealt with. I'm more than the word HAPPY! Thanks. Much gratitude, joy and light