Gail Stopforth

Review of Willow Crest Motors

Shocking experience. Purchased a FIAT 500x auto wh...

Shocking experience. Purchased a FIAT 500x auto which was delivered to CT. Agreed with the sale was the AA Dekra (which is advertised on their website), a service (as the service was due in a month's time), ensure that the car was not an ex-smokers vehicle, car would be valed before delivery, no scratches etc. Car arrived at depot and besides the scratches from the carrier company, there were many little scratches, the AA Dekra was not done on the vehicle (to which I was later informed I would have to do it in CT) and the" service due" notification was active. I had the car checked at a reputable service dealer and in fact the service had not been done (brake pads at 15%, old oil, dirty air filter and leaking radiator bottle with fluid leaking on the plugs). They had however, still stamped the service book. (dishonest). The back seat was completely loose and out of it's brackets. The vehicle was filthy inside - dirty carpets, old food and gum inside the panels and reeking of old smoke which I could not get out. I was told to fumigate the car (at my expense) which of course did not help. I had the car valet which also did not rid the smell. After searching my CPA rights, it was agreed the car could be sent back, BUT at my expense. Mark, the owner and Neil the manager is non existent in replying to any correspondence which is absolutely shocking. I could've taken this matter further and got every cent back that I was entitled to , but in the end dealing with these dishonest sharks, felt it best just to get the car back to them at my expense ,with a full tank of petrol and try put this experience behind me. I am out of pocket after their dishonesty and all the promises that this was a FANTASTIC car. It is not roadworthy and a safety hazard and btw I see it is being advertised on their floor again. Fiat 500x auto Beige with double sunroof. BE CAREFUL!