Williams-Sonoma Country Club Plaza Reviews

I ordered a waffle iron August 22 with an expected delivery of September 3. First notification of delay put it at end of September. Third email delayed till October 20. I called customer service to cancel order. Was told by first gentleman it couldn t be canceled. I asked for a supervisor. A nice young lady explained it was in fulfillment and could not be canceled. Exasperated I asked if more than a month notice wasn t sufficient what is. I explained it would arrive a month after the birthday. The kind young lady just told me she has to send a request to fulfillment to cancel and that takes a week for them to hear back. She says she will put a note to contact me in a week. Williams and Sonoma is in the 19th century for ordering on line. Don t do it!

Jean went above and beyond to help me package a gift for my boyfriend. I had only asked her for a separate paper bag for the gift; Jean exceeded my expectations by graciously willing to gift-wrap the product for me. Thank you so much for your dedication to customer service, Jean! You made my trip to Williams & Sonoma an excellent one.

Incredibly rude staff until they find out you re buying something expensive. More than a 1 star experience after that...

The people who work in this store have been very helpful. I just wish it wasn't so far from where the old store was in my neighborhood!

Great experience here. We walked in and one of the staff greeted us and helped us right away. They worked with us to make sure they had what we wanted in stock and got it for us. After 5 minutes of deciding, all of our items were brought to the register for us to check out. Overall great customer service.

I had a gift card and decided to purchase an Anova Precision Cooker. The lady who helped me, sorry I didn t get her name, was very help, patient, and informative. She above and beyond to make me feel comfortable with the purchase and even shared her personal knowledge and experience with the product. She wasn t pushy at all either. I would recommend this location.

what a treat to have worked with someone so knowledgeable and friendly!
Grace couldn't have been more helpful with choosing a coffee maker to fit my needs. good work Williams Sonoma for having Grace on your team!

kam snyder

Very helpful staff, great selection and prices. Loving our R2D2 Instant Pot!

The store is located in a high end, upscale location where shopping is trendy, chic and catering to an upper class customer. The staff were very knowledgeable and pleasant. Warmly greeted and assisted throughout the visit to this store was the norm it appeared. The products are of superb quality and always tastefully displayed. A great experience in shopping awaits the discerning customer.