Westown Ford Lincoln Reviews

Wade worked hard to meet my request. He communicated daily without being pushy. He listened to me and found great options. We test drove the vehicle, he explained the options, listened to my wife and my concerns, got the answers He presented us with a deal close to what I wanted. When we explained our thoughts, he and sales manager came to an agreement that was fair for all. Brad did a great job in F & I to secure the options we wanted. No fuss, no muss. From test drive to delivery in less than 2 hours. Thank you. And thank you for supporting FCA and our girls All Star game.

Peter was the very best salesman we have ever dealt with. Everyone was so friendly and welcomeing and ready to help us with every question we had. I would highly recommend Westown to anyone looking for a new or preowned car.

Thank you very much for your help. Hope to buy from you again

Very friendly and helpful staff. was given info of the jeep my son was buying and made the whole Experience Easy and Enjoyable.

I've only had experience with the service department and I wouldn't take my car anywhere else. The service reps are friendly, honest and knowledgeable. The only thing I don't like is that you cannot schedule an oil change, they do them on a first come first served basis.

Good service center and nice selection of vehicles.

We met Wade a few weeks ago when we tried out another automobile. We did not make a deal on that car. Wade never seemed upset when we gave him our decision. Tuesday, Jan. 28, we drove another car and when we decided that this was the one that we wanted, Wade was so helpful during the entire transaction. We certainly appreciated his friendly, but professional demeanor before, during, and after the sale.
We also appreciated the finance man, Brad Reese during that stage of the purchase. Westown Ford should be proud of the way these two men transact the business of purchasing a different car. We now feel that we have made new friends in Jacksonville.

Our car was ready to go when we arrived. We had the pleasure of working with rep, Vicki. She was absolutely wonderful in every way possible from start to finish! We definitely would work with this dealership again!

Friendly staff and great service (driving my new Ford Fusion is very comfortable and enjoyable also)

Peter Kokinias was the most pleasant & knowledgeable salesman I've ever had. Straight to the point, no games, and just the type of salesman that customers want. Very pleasant experience ! And we LOVE our new Ford Escape. Will remember his name for our next purchase ! Thank you !

Worthy of the trust and great service.
Consistently considerate.

These guys are great to work with. The experience is personal and simple. Need a car in the Jacksonville area, this is the place to go.

Bought a New truck from them a couple weeks ago, Peter was great to work with!

Amazing customer service, the guys were so friendly and helpful. Their professionalism was was top notch. Thank you Andrew and Kevin!

Thought oil change took way too long. According to app my appointment should have been around 1PM. I got my truck at 2:45 PM. I may not be back.

bought a used Chevrolet Equinox from Wade & Peter a week ago & very happy with the service we received from both of them & Brad when we signed the papers. Treated us well!

8/13/19 Got a birthday note from Peter a couple weeks back. 1st contact since we were in for an oil change in January. Too good to be true seems to fit well here. When we purchased the Equinox last September, we were told 1st oil change free, then every 5th free. Plus, other oil changes would run approximately $20. That was a huge selling point for us. In January, we found out differently. Because our vehicle is a Chevrolet & not a Ford & it uses full synthetic oil, it will be approximately $80 per oil change.
Wade said he would check into it for us. Did not call us, we called him back a week later. Only to learn he couldn't do anything for us. Sent a letter to the dealer/gm, Nick Xamis...to date we have not received any reply.

We recently purchased a 2019 F250 from your dealership. It was our first time in dealing with Mikki Galloway as a sales person. She made our buying experience easy, fun and enjoyable. I would recommend Westown Ford to anyone looking to purchase a vehicle. Like Mikki, Jim Birdsell is a total asset to your Westown Ford team. We are confident that we received the best deal possible in our trade in and purchase process. Brad in the loan department made certain we had the best interest rate for our loan. Thank you and we will be return customers!

Great customer service, I had a recall issue on my service van holding me up from my customers, they had me drop it off on Friday, it was done Monday morning. These guys are the best, I'll drive from Springfield to Jacksonville just to have them work on my vehicles!

Completely ripped off my niece and yelled at my 70 year old mother. Has no respect for the elderly and completely ruined my mother's credit. Do not buy a car from here.

No pressure, no hassle great people. A good place to go for car purchase or car repair.

Couldn't be happier with our experience. We had a problem with a used van we bought. They followed up with us and took care of the issue. Thanks to David, our salesman and Brad and Chad back in the service department.

I liked Peter very much. We already knew what car we wanted to buy, he just made the buying experience fun and interesting. Kojak and I want to say thank you for being so nice and knowledgable about the car we were buying. Keep up the great work Peter. Lynne and Delbert

I keep returning to Westown Ford because their customer service is top notch. Peter is a wonderful salesman that cares about his clients.

Extremely pleased with the way my purchase was handled. I asked for information via email. It was sent quickly (another dealer I had been dealing with called immediately, claiming that he didn't notice that I had asked to be contacted via email only). Was able to do all the paperwork electronically prior to getting the car. They even delivered it. The paperwork then took less than 5 minutes. No high pressure, a fair price, and no surprises. Everyone I dealt with connected to the dealership was very friendly and professional. I would absolutely buy from them again.

Pete is the best! Easy to work with and so helpful!

Can t say enough wonderful things about my experience! First and foremost, thank you Wade!! From the personalized welcome (sign in the car) through my entire visit, customer service was top notch! Another thank you to Brandon for explaining and organizing final documentation painlessly. Will without hesitation refer my family and friends to Westown!

My wife and I, and other family members, have purchased several vehicles from the dealership over the last few years. As noted in the description of the dealership, NIck Xamis has always given back generously to the community. Their sales, service and office staff are well trained and make every effort to answer your questions and satisfy your needs. I have primarily dealt with Jim Birdsell, Joe Inendino, Brad Reese and Brad Baptist, the Service Manager. All were and are ready to assist you in any way possible. They always make a genuine effort to get you into the vehicle you desire. We are very satisfied and happy with our experiences at Westown Ford-Lincoln.

Service manager recommended new windshield wiper blades which I had them install. First rain I used them and one broke. Was out of town so had them replaced. Next service told dealer what happened and requested refund or credit. After a while service manager said work is complete and I asked what they decided on blades. He said they put new ones on under warranty. I said the ones they took off were new. I asked that he put my new blades back on and issue credit or refund. He said he could only put my new blades back on and no refund. It was the level of service that brought me to the dealership where I bought a new vehicle and it will be the level of service that moves me to a better dealership for my next purchase.

Andrew provided excellent customer service. He was able to complete the purchase within a day. I will definitely allow him to assist me in future auto purchases. Job well done!

Thank you Wade Muller for setting us up with our new f-150 we love it. Everyone what very nice and had us fixed up in no time. Thank you again Wade

Everyone is really friendly and helpful. Every question asked received a knowledgeable answer

2nd car from Westown Ford. Andrew Davis is a great salesman and a very knowledgable about the cars he has available. Pam in finance is great and I must say likely one of the best finance managers I've ever had the pleasure of working with. Honest salesman/women are hard to find anymore in this industry but Andrew is top tier. The sales manager is a cool guy and great as well. Truly a great experience

Anthony was amazing and always is! He found the perfect car for me and my family and worked hard to get me a good deal! I m so pleased!

We purchased a used Mustang GT last week. Rick made our car buying experience extremely enjoyable! My first purchase from Westown Ford but probably not my last. Thanks Rick!

Be sure to register for your Ford Owner's Advantage! Free oil change and tire rotation!

Called to make appointment for oil change for my elderly mother. They do not offer appointments, but offered an app for smart phone to get in line to save time. Like an 80 year old needs that BS! So I stopped by personally for an oil change and they said it would be a 2 hour wait. This service department also waited until her car was out of warranty before they chose to address a Freon Leak which ended up costing over $800.00 out of her own pocket to repair.

Made a great deal at this dealership .Drove over 800 miles to buy my 2019 Flex and they gave me a good price on my trade. Joe Inendino is a man of his word would buy here again. No Bait and switch good people.

I don't really care for Westown Ford they did me a bad deal a few years ago they took my car over to Pana and I just bought the car from them to get some a warranty work done and I had to pay to use it another car while they had it over there since they couldn't fix it here then they sent a guy over to get it and he drove back through a hail storm and caused $1,800 worth of damage Westtown said they would pay my deductible well at that time I didn't have any deductable so they didn't pay anything they tried to screw me out of getting it fixed so I my insurance company fixed it and then they sued Westown Ford for the money I'll never shop there again

Very pleasant. They took care of my car and I got to visit with a salesman friend

Straight up front. Pleasant to work with. Wayne zipped through the process, yet explain everything to me and I will send anyone I know to them. The best car buying experience I have ever had!

Probably not the last vehicle that I will buy from Wade. I will encourage others to do so also.

I just bought a car from Westown and I cannot say enough good things about Peter - he was amazing! No pressure, very helpful, professional, and knowledgeable. He was very fun to work with too, and always available when I called with questions. The car was a great value and the dealership has a reputation for standing behind their warranties. I felt like a valued customer - they even threw in a beautiful bouquet of roses as a thank you for my purchase. I definitely recommend Westown Auto, and if you go there ask for Peter.

Hands down the best car buying experience I could have asked for. Ask for Wade, he will not disappoint. Quality service and people!