I ve been consistently unimpressed with this management. Response time is horrible, and when I do get a response it is short and doesn t answer all of my questions. I have to send multiple emails, it took months to set up our utilities, and only bare minimum upkeep is done around the building. Wouldn t recommend working with them.
Mike Todd and his team at Westlake have been helpful and informative over the years. Mike helped with acquisition of one of our most profitable properties and was instrumental in keeping things 'calm' to get us over the finish line. Certainly will work with Westlake for future opportunities.
I am so disappointed in this rental company and especially the manager I had to deal with named Chezon Reynolds. I have lived in the Lynnwood Townhomes for almost 2 years. In that two years the first manager that was there was great, she was always so sweet and made sure that issues were managed in a timely manner. Since Chezon has taken over this place has been a hot mess. There is constantly trash all over the place. My unit was right next to the park and there is always trash in my yard from the kids at the play area. The fences are all run down and rotting, and the management company doesn't seem to give a rip about it.
My main complaint about this company is that they do not take care of the units unless its a cheap easy fix. I lived in unit #308, during the snow storm in Feb 2019 there was a leak in my unit. Upstairs water was pouring down both sides of the closet, water was dripping from the ceiling and the carpet was soaking wet. When my boys went down stairs to grab a pot for the water to drip into they noticed water dripping from the ceiling downstairs too. I put in a maintenance request right away and tried every contact I had for the apartment complex. Chezon got back to me right away and a short while later the maintenance team showed up to look at the leaks. He stated "yep there's a leak" then left. I was told by Chezon that they would get a roofer out to look at the roof. A day or so later the roofer came out and couldn't see much because of the snow, understandable but he said he would not be out again because "leaks like this happen in heavy snow." When I tried to reach out to Chezon to see what was going to be done about the wet carpet and the wet drywall she told me "drywall typically drys up well on its own, but given the weather and the snow that's coming it may take longer." and they could "have some fans put in" my unit. The carpet was never touched and there was nothing done to dry out any of the unit. My youngest son is really sensitive to mold and mildew and I expressed my concerns to Chezon, about the unit being dried out she ignored multiple text messages from me, any time I asked about what would be done to dry out the unit there was no response from her.
After the allotted 10 days, by RCW codes, when nothing was done in my unit after trying to get in contact with Chezon many times (she would ignore my inquiries about getting the apartment dried out or fixed in any way) I started looking for a new apartment for me and my sons. When she was sent a rental verification paper and I gave her a heads up that I was looking for a new apartment I was called immediately by Chezon and she told me that this would be a mistake because I would owe 3 months worth of rent for breaking my lease. RCW codes state that if after 10 days repairs are not made then you can break a lease with no financial fault to yourself and a return of your full deposit. Chezon actively avoided returning the papers for my rental verification, then when she did she left out information that was needed. When I tried to contact her about it and ask for a letter releasing me from the property and any financial obligations, it was like pulling teeth to actually get it from her. The verification company tried many times to get a hold of her and she would not respond. Finally I had to call her and let her know that I would have to start bugging the main office as well as her if I didn't get the rental verification papers back so we could move out.
I have even more information about what happened but can t fit it in here. Basically we lived in a wet leaking apartment from feb 10 to April 12 because the property manager refused to fix anything until we moved out.
Simply, Chezon Reynolds is the best property manager I have ever worked with. She always responds to issues (even on evenings and weekends), and kindly and patiently solves the problem. Thanks, Chezon. -- Wayne, Megan, Mia, and William
Moved in to a dirty unit, water pipes burst in the middle of the night and water was spewing out of my light fixtures, washing machines broken for weeks... just to name a few of the unacceptable circumstances I was subjected to while renting from Westlake Associates. Oh and their response to these (massive) issues? Not an emergency. We'll get to it when we can. I still can't believe all that they put us through...so insane.
Our apartment underwent new ownership and then management off-site by Westlake Associates with Sierra as the manager. She refuses to answer phone calls, responds at her leisure and gives no semblance of caring for basic "customer service." The management barely gives 48 hour notice, and only via email for things like shutting off water, entering property, etc. Sierra is horrible, and such a poor manager. So many of the tenants in our building really hate living here now because of her and the management here that's gone down hill, not to mention the "care" for the property. It used to be so nice to live here too.
What a dump our building turned into when Westlake bought it. We are pretty certain they intend to let things go so as to get rid of us old timers and then raise rents.
Get ready for ghettoization.
We can't wait to get out!
Please read the second paragraph for my major complaint.
I have been a tenant at one of Westlake Associate's (rent payments have been made to "Bring Back Da Sonics LLC"......?????) recently acquired properties, Redondo Ridge Town-homes, for almost three years. Before the acquisition, my friend's grandfather owned the property. Within one year of them taking over, my rent went up almost $500. This forced out at least half of the previous tenants. Then the renovations came, but not to our unit. We were paying the same price without the same quality of living as the other tenants. I understand that rents can increase over time, but we were overpaying for what the place was worth.
The major complaint I have with them has to do with myself and my family vacating the town-home. I bought a house two months before my lease would terminate with them. I wrote the vacancy notice within the allowed time-frame and understood that I still owed my last months rent, although I would be vacating one month early. I explained in this letter that since I am still responsible for payment of the last month, I am still going to utilize the property and requested entry notices prior to visiting the unit. A few days later, the property manager Chezon Reynolds called me and said that if we can completely vacate the unit one month prior to our lease ending that they would waive the last month's rent. I agreed and requested that in writing it. It was never put in writing as she said she would do. Two days later she called me again and said that whoever made that decision had changed their mind and wanted me to pay it. I requested that person's contact information and demanded an explanation as to why. I had a verbal agreement between myself and her that we were not going to have to pay it. An explanation, at the very least would be courteous rather than saying "sorry" and "we changed our minds." This is completely ridiculous. I would love to hire an attorney and pay them the $1,425 to fight this rather than it go into their greedy pockets. I do not have the time and/or energy to pursue that and they know it. In this case, they know and fully understand that they are taking advantage my family and I.
Kandance is absolutely amazing. The best quality in a property manager is reliability. From the second I called being interested in the apartment through application and approval Kandance was present and very informative.
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