West Boca Medical Ctr Review

My wife and I had our first child at this hospital last week and we greatly regret using this hospital. Didn t serve us dinner the first evening staying there. Nurses were very rude and pushy. A nurse named Nancy had a serious attitude and treated us horribly. One nurse named Laura told us your wife and you may leave but your baby can t until we say so referring to a dr doing a routine check up and discharge even though he was seen many times and completely healthy. I couldn t believe my ears! I communicated four different times I wanted to leave by a certain time on Saturday and was told that is fine and that desire was completely ignored when it came time to leave and when we said we are going to leave let us sign what we need to sign and they told us we can t go. Constant pressure telling us what to do and no honoring our desires. I didn t know I was paying money to stay in a prison that doesn t allow you to leave when you wish... I thought it was a hospital caring for people.

I was there a while back for a major dental surgery performed by an extraordinary orthodontist from west boca Raton area, I was under the care of west boca medical center staff who were very kind, caring whole heartedly, patience thru my brief stay and very nice. I m pleased to say that this facility and its staff are the excellent at what they do on a daily basis. Keep up the good work.

I wish I could put no stars ! First off going into the ER and the guy working at the front desk "forgot" I was waiting until a nurse came and asked why I was still waiting. I never had nurses and doctors be so rude to me saying I didn't have to stay then finding out I was staying overnight by a doctor saying "well someone lied to you" so professional. There is no concern or care for patients here me and my roommate from the hospital will not be going back ever.

Would give 0 if I could.. went here Tuesday morning with awful contractions and two hours later was walking out the door. I had out of state Medicaid and they just simply didn't want to be bothered. On friday when I came home I went straight to my dr and was 5 cm dilated and am delivering my baby today. The whole time I was in Florida I was in labor. So disappointed in this hospital especially since I've heard good things about them. The ultrasound tech was very nice

We were in from out of state when my son got a terrible stomach virus. The staff at pediatric ER were fast, attentive, and made my son feel better within 15 minutes of being there. They knew just what he needed and just what to do.

The staff and the doctor are very polite. The office is very nice and clean. I recommend if you are looking for a pain management to go to them.

Thank god this emergency room is down the street from me. I brought my son in with a high fever. He is two. They rushed him back and the two nurses one was Brian and the maybe marlin I believe we amazing. Medical and bed side manner far surpassed my expectations. Made me feel better in a crazy situation. The doctor was also everything I could ask for when it comes to care for my son. Thank you west Boca medical for being so amazing and helping my son. There is no other hospital I would want to go to.

Not happy with this hospital. My son was born there because of an emergency c section however their extremely unprofessional. My daughter was born at Boca Regional and they were extremely professional. The hospital is trying to charge us for Nursery fees when we did not even receive the service. Please stay away Boca West. Go to Boca Regional to have your children. Were just sorry that our son was born there.
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Update

Social Media Expert did reach out to me.

Very well taken care of here. Nurses' bedside manner were very comforting, especially Andrea in ICU and Angelica and Victor on the floor. Doctors were very accomodating and knowledgeable. Even the food was better than average. Patient satisfaction rating 10/10 here.

Went to the emergency room because my 3 year old had an accident. He was playing outside with his brother and his tooth went through his upper lip, his bleeding and the lip is swollen. But we couldn t get into the hospital because of COVID and no one was out front. Security wouldn t let us in. We left. I think the president of the hospital should maybe fix it when you have an emergency but can t actually go into the emergency department.

Boca west SUCKS! So not accommodating and RUDE staff! Had insurance and didn t have a complete Co pay. They Refused me when I offered to pay half . It s a RACKET with the insurance companies and these facilities! Do NOT RECOMMEND THIS PLACE TO AN ANIMAL!

The nurse called me fat , not only did I hear it but another family overheard it and the daughter confronted the nurse and she tried to deny it ! I m never coming back again , I m filing a lawsuit !!!

It s always sad and unpleasant to end up in emergency ether yourself or with your love ones, but life happens, and here I am with my son! I want to say thank you to the emergency stuff; very nice, kind, helpful and professional girls! Especially I would like to highlight Dr Blavo, this is not my son s first time in Boca West emergency when she took care of him. Dr Alice Blavo is very knowledged professional with incredible personality! She s taking care of patients more than 10 years here in West Boca emergency. Thank you Dr. Blavo for your great job!

My most recent experience with West Boca is a 2 for the doctors, a 5 for the nurses-
Especially Nurse Brenda who took care of us for the majority of our stay, a 2 for the food. A 5 for radiology and lab services and ER staff.
Dr Barbra in the Pediatric ER is very sweet and makes you feel heard and addresses your concerns. Dr Zen the pediatric hospitalist is also very pleasent to speak to and listens, a quality not all doctors pocess. Dr Harris or Harrison, I don t remember what the name was, the pediatric hospitalist was very condescending and has 0 bedside manner. Dr Kay the pediatric Gastroenterologist also very condescending with 0 bedside manner.
I also had my sons here in 2014 and 2017; labor and delivery is much nicer after the renovation. The recovery room was very clean and spacious. The nursing staff was great and helped me with breastfeeding my boys. The lactation consultant Betsy was 0 help both times. Her suggestion was to put sugar water on my nipples, both times. I m interested in knowing the breastfeeding success upon discharge.
Overall I had a good experience with L&D and a mediocre / bordering on bad experience with pediatrics.

In the hospital now with my daughter who just gave birth. When we took the hospital tour we were shown postpartum rooms with 2 beds that are pretty big.
It was the reason my daughter chose this hospital instead of Bethesda. We are in a small room with 1 hospital bed and a cot. So disappointed we were told they were full but the next day there were a lot of rooms empty and we were never offered one. Very disappointed.

My wife delivered our child here in early August in the maternity pavilion. Her C-section was performed without issue and the doctors did a very good job. The majority of the nursing staff in the post-partum ward were great. There were a couple of them however who were not as attentive in delivering medication on time. This is very important when recovering from surgery.

The maternity pavilion loses one star for cleanliness. We found a fake eyelash extension in the bedding in the triage room, gross. And the post-partum recovery room seemed like it needed a deep cleaning. The floors were dirty and we found debris under the beds.

The maternity pavilion loses another star for the poor way they manage the billing process. Not one day after my wife delivered our child, we were approached by a staff member saying we needed to pay our portion of the bill in full that day. This is very inconsiderate seeing as new parents have enough to worry about while in the hospital. Can't the bill simply be mailed out a week later? Or perhaps presented to patients the day of discharge?

Very Nice People who work there and they took my Mother right in and have been extremely Kind and Thoughtful

My Entire Family appreciates their Kindness and my mother Vera Alvarado feels comfortable with the Staff

Sincerely ,

Paul Alvarado

The staff was lovely. Phenomenal bedside manner and understanding of my condition. I was treated with respect, decency and concern for my comfort without me having to grab the staff's attention.

Phone system is antiquated, re-directing you until eventually it hangs up on you, you get frustrated and hang up, or you get transferred to a phone that rings forever. (I checked, phone rang for over 45 minutes without anyone answering)

I had a breast reduction procedure done here today and I cannot speak more highly about my experience. Not only were the staff extremely helpful and nice but they were all so experienced and they made the whole process the easiest it could've possibly been. The technician that put my IV in did such an amazing job, i was blown away with his proficiency. In the past, IV's hurt me quite a lot and he took his time and I didn't feel an ounce of pain. I knew my surgeon prior to surgery so i knew i loved him; I was just so comfortable the whole day. I cannot recommend the West Boca Medical Center more!!!! I was terrified for surgery and the medical staff was so incredibly helpful in not only easing my pain, but also in making sure I was okay the entire stay. Couldn't be more pleased!!! Thank you to everyone!!!

We were seen promptly and treated very well by both our nurses Kevin and Jennifer. Dr. Raycraft was in the room almost immediately after they hooked my wife up. They diagnosed the problem and had us out in 2 hours. Great experience at this ER

What in the world is all this noise during the night coming from the hospital??? Whatever it is can it be done during daytime?? Neighborhood can't sleep for crying out loud!!!!!

This was my best hospital stay ever!! The entire nurse staff, doctors etc were great, they were very attentive and all had awesome personalities which made them all easy to bond with. I honestly didn't want to leave, if I have another child which I'm not planning to Lol I would definitely return to this hospital.

They take very good care with all your needs what every it is they will take care of it thanks for everything mr,joseph gross

Nicole in pediatrics is by far the best nurse ever! She s an absolute blessing my daughter absolutely LOVES her as do I

My favorite place to go when I break something or need to see a doctor.

I had the pleasure of being admitted into this ER just over a week ago. What a great experience. Dr. Leschinsky was an absolutely fantastic doctor and stapled me so well you would have thought i was a college thesis. Secondly, thanks to the lovely Patreece, i can go through my life knowing that ive had the most graceful tetanus shot service available to mankind. I would be willing to receive vaccines throughout the entirety of the day if she were to administer them. Their waterpark spicket out back greatly exceeded my expectations, where Robert very efficiently cleaned out my laceration. A fine gentleman. Mike was equally as effective delivering my IV and antibiotic, and checking from time to time that i was still with the living. Caitlyn succeeded in providing crystal clear x-rays that I will not forget. Though our time together was short, it must be noted. Lastly, Tanisha from billing was so amiable and delightful that it is almost possible that i may pay my bill with a smile. I almost wish i could go back, 10/10 would recommend to a friend.

The Birthcare pavillion is amazing! The staff was wonderful and I had a great experience. The nurse Delores (spelling?) was hard to understand and rude at times. She refused to check the dilation and I was almost ready to push! It was insane. The other nurses made up for her terrible attitude though. They made everything as peaceful as possible and they answered all of my endless questions.

Went by ambulance day time hours....Superb service.....Modern hospital...Pretty nurses...Thank you !!!

Birthcare Pavilion nurse Barbara is very RUDE!!! She barged in the triage and yelled "kiss tour guest goodbye" to the mother in labor. Never will I choose this hospital to give birth!!!

I ve been to this hospital twice and out of my two visits staff was very professional and nice. Anita Johnson, RN was amazing. Very sweet and professional, she made the experience comfortable.

I would have given this hospital/Birthing Center a 5 but two of the employees from the front ruined this experience.
My daughter is expecting a baby and was facing preterm delivery at 28 weeks pregnant.
This was stressful and we were all worried and afraid. On top of it all we are new to the florida area and have never visited this hospital before in our lives.
On 2/19 at 10pm upon arrival at the birthing pavilion, we were placed with the registration to get us in their system before being seen.
The woman checking us in (nameless because she had her name on her badge covered.) was completely rude, inefficient, unorganized, unbothered by my daughter s preterm labor pains, and unwilling to answer any questions about the registration/pre-registration process. Took us nearly 20 mins in her office while she made numerous copies of my daughter drivers license and insurance cards. Throwing them away several times and make new copies. This was a complete waste of time and shows disregard to our time and medical emergency.

We stayed in the birthing center for 3 days. Nurses were great (Cassie, Jeanina, Mary, Karen) !
Doctors were knowledgeable, patient and empathized with my daughters needs and concerns throughout the stay.

On 2/21/2020, Day3, I had another unpleasant experience with the night security at the front entrance desk of the birthing pavilion. A gentleman on duty at 12:30am.
I had to leave and run home for my dog and come back to stay the night with my child due to some extra complications she was experiencing medically. On the way out he acknowledged me and nodded his head during my exit. The place was empty. I was gone 10 mins ( I live next door). When I got back to the pavilion I Walked in and headed to the double doors to go back to room we were in and he screams at me saying I walked pass him without showing my temp pass.
I have been in this hospital for 3 days coming and going and not one person asked for an up close examination of the pass posted on my shirt.
Maybe he was doing his job. He said hello when I came in but how would I know that he needed anything else if he didn t ask and no other staff had done this? Instead he waits until I walk to the doors and denies entry and SCREAMS at me to come back like this is a prison. He was angry when I got back to his area yelling that he just came on duty and he needs to see it and doesn t care about what anyone else did before him.

For the sake of seeing my child I kept calm. Allowed him to see the pass and didn t verbally retaliate.

BUT! It s is a fact that not everyone is qualified or has the skills to be in a client facing role. Not everyone should represent your company on the front line.
The hospital environment is stressful enough but when you add unprofessional staff members who are rude, hostile, unorganized, and lack empathy to the equation, it is only fuel to the flame.
I am not saying don t come here. I am truly writing this hoping the right person at the hospital reads this and provides adequate training to at least these 2 employees mentioned. I am sure you can figure out their names as the date and times are mentioned above.

I went to emergency room whit pain they keep me at the hospital for 30 hours find out I have a big tumor on my ovaries when the doctor find out I don t have insurance they refuse see me second one put me out of the hospital saying my no oncologist can go see me everything because I don t have insurance money coming first then people life! The second doctor see me she saying my case it s complex and not emergency because my blood work it s good SHE LIE I run to another hospital doctor saying I m on a emergency situation and my blood not good thanks God o got my records from the hospital before I left ! Today I receive a cute card from the hospital wishing me a good luck! Thank you but this card don t help me on anything be careful on this place the only thing they want is money!

My son was born in West Boca & now that he is 6 months he also go admitted there for a UTI. The staff is AMAZING and go out of their way to accomodate not only the patient's needs (my son) but the parents as well!

Spent two weeks here and needed kidney dialysis. They put in the dialysis catheter and within a week it was no longer needed. Insurance covered putting it in but to take it out is on me. That would be fine, partial payment, payment plan? NO, I need $2,800 in total before they will spend 15 minutes removing it, after spending four hours trying to figure out how this is possible in the lobby. I m trying to move back to the state that I live in and I m having to sleep in my car because this is not resolved. It is attached to my heart and any infection can be fatal. If it was an emergency then they said insurance would cover it- hopefully it can be removed before the infection kills me. I will end up driving home and finding another hospital to remove it.

This is not an insurance matter as the hospitals payment policy is preventing anyone who does not immediately have $3k proper care.

I brought my wife to the ER at 9AM Monday. The staff were excellent ., patient concerned and responsive to her needs. It turned out that my wife needed to be admitted. My wife was discharged on Wed.
Overall the staff was ever so polite, responded to her needs in a timely manner and MET OR EXCERDED the patient care my wife should expect.
I say this from the perspective as a husband who has a Masters on health Care Mgt. having served in the hospital setting a substantial portion of my professional career..
The only note of disappointment has to do with in patient meals. They have a lot to be desired. Do not misunderstand my comment, this is typical throughout hospital settings.
Food should meet the following criteria: appealing to the eye, taste, texture and appropriate temp.
Most patients do not have a restrictive diet and are not restricted by their illness to a bed. Visitors usually exclude themselves when patients eat. There is a remedy, provide the guest with a menu of appealing dishes, they can order, pay for and enjoy while visiting with the patient. I previously mentioned that patients are on the most part able to get around, a room where patient and visitor can socialize during lunch and dinner would e a plus towards patients' good spirits and recovery.

Dr. Zoyla Almeida in Coconut Creek, FL also works at West Boca Medical Center she accepted my health insurance and was near my home and work.
That is when my nightmare began.
This Doctor operates me back in mid August '16
I was sent home with pain medication NEVER gave me antibiotics before nor after the surgery, like my previous Doctor did.
About a week and a half later I receive a call from her, advising me everything was successful no cancer.
And I was good to go.. that didn't happened. I began hemorrhaging heavily to the point, I drove myself to West Boca from work, blood was gushing down so much I thought my insides were coming out.
The ER nurse came to my vehicle and helped me, once again from amount of blood, it began dripping from under the actual wheelchair as they were taking me to a room. I remember having a panic attack because, I didn't know what was going to happen to me. There were about five nurses in the room helping me undress and questioning me what had happened because it wasn't something "normal" the room looked like a massacre. One male nurse I remember to this day telling another nurse he hadn't used the suction tube in a while, the nurse next to me told me just to do it. The tube they inserted looked yellow in color, they gave me morphine, I never told them I was in pain. Not sure how many minutes past when one nurse came with paperwork from Dr. Almeida at West Boca Medical Center they were preparing an OR for me. At that moment I felt frightened. They had me sign a few documents under those conditions. But if I didn't sign them I understood they could not operate on me. They had to stop the bleeding it was uncontrollable at that point.
I was under anesthesia, was operated on when I woke up Dr. Almeida was the only person present at the time. Began to ask me what happened? I told her being drowsy from just waking up, told her I didn't know and if she could tell me what was going on? She said I had to get two additional sutures and doesn't know why I began hemorrhaging so much.
My mom had been called to release me from the hospital and needed bedrest for at least a week.
Only prescribed me with Tylenol # 3 codeine
Never had blood transfusion from losing so much blood, was not given antibiotics to prevent any infection. Especially after so many surgeries in little time. Why does the hospital not have better control over this?
I was sent home the same day.
I called the Doctors office and told them I was cramping and not feeling well, the nurse that works for Doctor Almeida proceeded to tell me over the phone, that it sounded to her I had a UTI.
And the office would call in CVS pharmacy to pick up a prescription which was an antibiotic, days later after having that hemorrhage. The day of the appointment I go and she told me my cervix (seemed) like it healed pretty well she inserted her finger to check and felt a lump on my left side of the abdomen she made a weird facial expression and said hmm this feels pretty big, you need to come back in for an ultrasound now this Doctor has an ultrasound machine in her office, as a Gynecological Oncologist i would think I'm under her care, she would make sure I healed well.
I thought my life was over.
That morning I woke up to a excruciating pain on my abdomen and couldn't move, my mom drove me back to West Boca hospital where this Doctor works, and also closes to home.

I was septic shock. In other words I had sepsis that lump she felt days before ruptured inside of me spreading that poison in my blood and organs.
I can no longer have children, I have to learn how to live with this not only painfully but mentally. It's a nightmare, depression my health has deteriorated drastically, my lungs suffered a lot. And the hospital has this Doctor caring for other patients? Why don't they check the patient and before releasing any patient if they have been prescribed the proper medication (antibiotic) to avoid diseases such as Sepsis. I don't want other women who may not have children have to ever go through this from the hands of an unethical Doctor.

If you're in pain, they don't care, go to another hospital.
First time I went to the hospital they left me for hours in pain. It doesn't matter if you have a gunshot wound or gallstones they won't help you. I thought I would give them the benefit of the doubt so I went back and again they left me in pain again, so now I will never go back to the hospital for as long as I live. One star is giving this hospital too much credit .

I went to the hospital for neck pain and I can't thank the doctor in the ER the nurses and all of their staff they were so knowledgeable helpful and so friendly to the point where I'm so speechless I can't really thank them enough thank you so much

If you can avoid it, do NOT go to this hospital. Boca Regional is a better hospital and the pricing is OUTRAGEOUS at West Boca Medical Center. They have the nerve to say their prices are competitive. My daughter went in for an abscess incision and drainage - they charged $222 for the tiny dot of cream they put on her to numb the area BEFORE the actual injection. Delray Medical Center charges $64 for this same cream application. They charge $2,012 for a Level II ER visit and Boca Regional - a far better hospital - charges $850. They ran 4 lab tests that were totally unnecessary as we already had the two prescriptions from our pediatrician that would have resolved any possible bacteria. And the prices on these tests were significantly higher than other area hospitals ($475 compared to $150 on one test; $362 compared to $67 on another test; $817 compared to $212 on another test). And again, I was told these prices are competitive. I submitted a dispute and basically was told by an office administrator that they confirmed everything on my bill was actually done and that was the end of the dispute. That wasn't even what I was disputing! I was disputing whether certain things needed to be done and the prices. Supposedly the Director, Stacey Cassano, read my dispute. Lets see if she is actually willing to speak with me about it.

From the moment I entered the receptionist was most helpful and efficient. The doctor was so caring, concerned and professional. Provided great care and followed up in 3 days.

The nurses were fine, but roommate talked over them when I asked about myself & I didn't get all the necessary answers about my condition

This place was a nightmare. The pediatric emergency room was absolutley fantastic in taking care of my toddler. We were moved upstairs and it was a horror. Our room was dirty with a clogged toliet. The food gave me food poisening and was cold. Made my son even more sick and vomit. The doctors on the floor couldnt keep track of his condition forgot what he was diagnosed with and then over dosed him on antibiotics. He was discharged the same day then kept because of his vommitting due to the over amount of antibiotics. The pediatric Dr. Zen and Dr. Harris over dosed my son he then couldn't stop vommitting i immediatley took him to a private highly recommended pediatrician that had to give him medicine to quickly stop the vommitting . I called and demanded i speak to the hospital and the pediatrician said to the charge nurse " sorry were not responsible for your child anymore" even tho they gave him 12 days worth of antibiotics. Horrible experience. very rude and I would never ever take anyones child to both these doctors. and they should be reported the boards for the unprofessionalism and lack of education and pediatric care. Almost killed my son thank god for my pediatrician/ he left worse then he came in. and the hospital was dirty from the food poising and rude kitchen staff to everything

Dr. Goldstein and his staff have treated me w/ excellent care. They're thorough and genuinely concerned about my overall health and wellness while always encouraging me to seek out holistic treatment, physical therapy etc. They have made some of my darkest days tolerable and I trust being under their care since my near fatal car accident and 2 terrible falls considering my horrific pain and stress due to my inability to perform some of the most minuscule task. I am very grateful.

I've gone to this hospital for years, the staff is wonderful and treats you like a human! And the ER Doctors are top of their class!

Our experience with the maternity ward exceeded expectations.

I am still in the hospital with my loved one, and the service starting with the nurses is horrible. Every nurse except one has been horrible.its a shame to see such unprofessionalism and horrible service given by the employees who you are to trust with your loved ones. I will be writing a letter higher up and naming specific names of nurses and staff. I m not happy, and something will change.

Professional team of doctors, nurses and supporting staff.

This is the best place to give birth! My first time there and amazing amazing memories. Thank you!

They are not set up for pediatric emergency even though they claim they are. Do not take your child to this hospital for emergency unless it's like life-or-death. My daughter had 2 broken arms and the doctor didn't want to come in because it was Friday at 5:00 p.m.. They wanted to leave her drugged on morphine from Friday at 5:00 p.m. until Saturday sometime in the late morning. Do not take your children here! I left mid treatment and went to Joe DiMaggio where they treated my child immediately and have 24 hour orthopaedic on staff to help my poor baby suffering from a trauma.

If the case workers here where sharing a brain cell maybe just maybe you Might get out of this place , I stayed at this hospital for a total of 6 days ! the case mgrs didn t do their job to expedite my leaving before the weekend. I was only supposed to be there for a total of 2 days. So from Wednesday to Friday puts me in pretty good position to get out . Nope, no way I stayed an additional 4 days I could of gone home a lot earlier!
The first night after surgery I needed ice in my machines did I get it ? Nope! 4 hrs later I got the ice in the mean time I m in pain and swelling up ... it was like I was bothering the CA to do her job!
Other than that the care was good excellent even.
One PT got his panties in a wad ..cause as frustrated as I was he didn t get the joke I was expressing and wrote a derogatory remark in my file.
Another time I asked the CA to inquire about me leaving and the case mgr on duty got really weird and called security on Her!
I m glad I won t have to come back to this place ever again!!!
Do yourself a favor research research research,
Before you go to this hospital!!!!
Since the case managers are so inept you had better do all of those things for yourself before you go!! Or better yet don t go!

This is the worst hospital I've ever been to. My son gashed his hand open. Lost so much blood and 2 hours later still waiting in the emergency room. Yet no other patients just all the staff nurses and doctors chatting away at the station. Making jokes and wasting time. So unprofessional. Disgusting!!!

Came to the hospital for complications of Crohn s on New Years Day. I had to go to the ER because of intense pain but was taken care of right away. My nurse, Harry was amazing and made me feel very comfortable. The other nurses Romana and Lindsey also were helpful. My CT scan was ordered very quickly by ER doctor Angelica and I was taken within 45 minutes and cared for properly by Andrea. The results were very clear and transparent and they were very quick about everything they did. This is the best experience I ve had at a hospital. I got admitted to the hospital after results of CT scan. Nurses on floor 3 were all phenomenal. Thank you Nicole, Stasha, Shaina, Luz, Laurie. I m still here so there are probably more people I ll run into but without a doubt come here if you are in any type of pain and need a hospital that treats you with respect and compassion and in a competent manner. Let me also say that my gown and sheets were changed frequently and I felt clean despite being in a hospital. Thank you guys.

this place is terrible, Ive seen better hospitals in third world countries

The worst hospital! I had my baby here. The nurse, Barbara is so rude! My husband asked her for a pen, she told him, ask your wife, we don't have any in this hospital! I was on the bed!
Later, she tried to put an intravenous fluid, she couldn't do it. She got mad, hit the machine, with the needle inside my vein. So she called a another nurse. The needle was a mess inside my arm! Later on,, I got a huge bruise!
They asked me if I want the epidural anesthesia, ok I said. Anesthesiologist Dr Ravani came after 45 minutes, of course he tried to put the anesthesia ($$$), I said I had been waiting to long.I have more contractions coming, he tried to put it, he had a hard time, bend my back so hard , terrible! Until now I have back pain! Finally, after he did it, the gynecologist came, with a lot students talking and talking during labor!
Baby was born , nurse Barbara is here again! She was arguing with another nurse, fighting and fighting. I had to tell her stop. I need silence, please! Honestly, the nurse Barbara is
the worst! !!

I was admitted for severe vertigo. I also have severe back pain from a broken back, and 5 surgeries. They spaced my pain medication out so far that it took 2 hours to get control would wear off and then I would have to wait another 3 hours for the next dose. They wouldn't get it under control and then maintain control. Instead they reduce the medication and when the pain became too much discharged me and told me to fix it with my own medications. Really nice dr.Golawala all you had to do was give 1 shot and then change the dosage times to line up with how I actually took my meds at home. Instead it was 2.5 days of extreme pain and torture.

My name is Morris Levine & I went to the ED for Excruating Femur Pain and Dr.Ramon Videl only gave me 1MG of Dialudid IM which didnt do nothing for me . When Dr. Videl discharged me i said to him that I was still in Excruating pain and he told me he couldnt give me anything else. Dr. Videl has no bedside manner. I could hardly walk because of the pain. Dr. Videl is very in sensitive about my pain

Great service and professional staff. Appointments are always on time. The doctors are very helpful and very knowledgeable providing you with excellent health care and advice. Everyone is always smiling and in a very positive mood. You can always count on going to the doctor a pleasant experience.

My daughter had to stayed at the hospital for more than a week, and I can say that the doctors and nurses were very nice and caring. Doctors were very professional, great attention to detail, keeping me always up to speed on what was happening with my daughter and next steps. The nurses were amazing, extremely caring, always available. I never had a bad experience. Even after I left the hospital, the nurses called me to follow up on my daughter's health and they even help me getting all additional appointments ready.

Worst service ever durning the day shift. I ve been admitted last night and has yet to see a doctor at almost 12 noon. You are totally ignored

We have taken out 2 and now three year old here 3 times. Broken leg, arm and not split chin. I strongly suggest avoiding pediatric emergency care at all times. Each time they have mistreated his condition greatly, with our pediatrician wondering what happened. It s a shame as they are the only pediatric emergency care near boca raton.

My friend had surgery. Nothing to eat for 36 hours by the time surgery ended. Called pizza hit and Caesar s, but they didn t know where the hospital was. Nursing staff told me they had no food. I finally called the nursing supervisor and they brought an old dried out turkey sandwich.
I wouldn t take my dog here!!!
Run as fast as you can before they kill you

I'd give this facility zero stars if that were an option. DO NOT bring a loved one to this facility if you need information about their condition. Numerous requests for an update on the condition of an elderly family member went unanswered. Due to Covid-19, visitors are understandably barred from coming to visit. Our family member was not in any physical condition to knowledgeably relay what his doctor's or nurses had been telling him and he was unable to advocate for himself. After many attempts from another family member to get a call (ANY CALL!!!) went ignored, I called and asked to the speak to the hospitalist. I was immediately connected to their voicemail. I left detailed contact info and implored them to contact me as soon as possible with an update on my relative's condition (indicating that I was also his health care proxy). That was 6 days ago and still nothing! Totally shameless and a total lack of ethical, medical responsibility.

Avoid at all cost! This place is a rip-off. Brought my daughter in with a sprained ankle and they want to charge $3429.00. For crutches and an x ray! This is what is wrong with our medical system and greedy hospitals. Also, this isn't an urgent care, though they make it look like one. Be warned!

Just gave birth to my baby girl and I must say I loved every moment being In the Maternity ward besides the pain and all the staff is so amazing, especially the night nurses literally ALL of them they actually care about the mothers. I couldn't have asked for more they were literally there through every rough situation even the unpleasant embarrassing moments they helped with care... They treated me like family like everything was going to be okay I felt amazing being under there care such sweet loving people!! The day nurses were fine as well but didnt show as much love and care it was just another patient. Regardless they were still nice just would have liked them to be more into helping you with the love and care as the nurses showed. Only negative thing is the food isn't very good if possible don't order in house have someone bring u something lol besides that this is definitely a hospital to check out for all mommies! Rated 10 by me any day! Thank you ladies!!!!!<3

My mother had the unfortunate luck to be taken to WBMC after falling and breaking her hip. I work at DMC which is another Tenet facility and was shocked with the difference in care she received and the environment. The semi-private room she was placed in was barely large enough for the beds much less room for mobility. There were a couple of excellent nurses but also some who wanted to challenge me more than give my mother comfort. She had to wait until the following day for surgery which is not unusual but they had only a short acting IV pain medication prescribed even though my mother ate dinner. The nurse that evening refused to call for oral pain medication which would have provided much better and longer pain relief, though it should have been ordered to begin with! Not even Tylenol was available!
The Therapist who was responsible for getting my mother out of bed after surgery was in a rush and wouldn t give her a chance to walk in the hall Though she had been lying in bed for over 36 hours before anyone would even consider moving her. I was very disappointed and couldn t get her out fast enough. I do not recommend this facility

I hate this hospital... it is the worst. My mom passed away there and 2 weeks later, I get a card in the mail addressed to HER with two free movie tickets..saying hope you enjoyed your stay.
Do you think they should have checked the records to determine she did not leave there alive? They also were gracious enough to fix the air conditioning on top of my mother's bed in ICU as she lay dying and the family and clergy were surrounding her. They told us they needed to fix the air and that they could not stop working. Nice, huh?

Took my 2.5 year old son there for trouble breathing. We were treated like royalty. Thank you everyone at West Boca!!

VERY SLOW PROCESS! as I am typing this, I have been waiting in the emergency room for TWO HOURS!!!

Overall experience was good.
But unfortunately its been more than 2 months and I didnt get my medical report.
My insurance is asking it , but nobody is answering.
I hope somebody help me!
TRYING AGAIN TO CALL AND NOBODY ANSWER.
MY EMAIL WAS NOT ANSWERED AS WELL.

Sat around for 7+ hours for them to tell me everything was in my head and just take Tylenol for the issues. And sent me on my way when I still was in incredible pain. Don t think I ll be returning anytime soon even if I m in even worse pain.

While I had excellent care from most of the nurses (my labor nurse specifically was awesome), a mistake made by someone in the baby nursery cost us significantly. When we were asked who we had chosen as a pediatrician, we were told that he was no longer accepting new patients with our insurance so our baby would therefore be seen by the neonatologist on staff and not the pediatrician when he came to do his rounds. It turns out that the pediatrician WAS accepting our insurance and so our daughter should never have been seen by the neonatologist. When I received the bill, the neonatologist charged literally 10 times the amount the pediatrician would have billed for. Despite appealing it, we've been told that we're responsible for the full payment as service was rendered and when you're admitted to the hospital, you have no expectation of choosing a physician. Although I have no real complaints about the quality of care we received, this experience has definitely made me think twice about West Boca.

I was sent to Boca West because I am pregnant and was having swelling. It started with a very bad experience when I told the nurse that I don't do well with needles in the hand she insisted that she put the needle in my hand which then caused it to bleed out. She done had to remove the needle and stick it in my arm. I was there for a few hours and was were told to return the next day for a 24 hour urine. After all was said and done I received a bill a couple weeks later for services that I had not had. Even though the same stuff was done two different days in a row there was two totally different prices for services. Such as laboratory fees medical fees Radiology Pharmacy. On top of that their staff is unable to read my ultrasound so they had an outsourced which then I got another bill from another company. I believe if your text cannot read the ultrasound then they should not be text especially in a major Hospital in a maternity ward. Needless to say I will not now be delivering at this hospital I have chosen a different hospital for the safety of myself in my child.

the E.R. was great, I accidently cut my hand and needed stitches. The cool thing about this E.R, is that I booked my appointment online from my phone while on my way there...in less than 5 minutes when I got there the front desk already had my appointment and I was right on time. Everyone one staff was prompt and very friendly

I went in this place around there to a hospital for a dentist for children, the doctors are very friendly but the lady who attends the entrance is the craziest I've seen, I don't know how someone like that is very bad

The Worst hospital stay I've ever had! And i give everyone the benefit of the doubt. I was so sick with flu like symptoms, my throat hurt so much! Long story short, there were no doctors in the ER, only a nurse practitioner,a pararmedic and a nurse. It was rightout of the movie Dumb and Dumber! I'm. Still waiting for someone to check my throat! I was put in ICU and after three days, i left against medical advice! They came up with some cockamame diagnoses that had nothing to do with why i was there...Epic Fail West Boca Medical Center!!!

On the night prior to March 6th, 2020, I checked in to the Emergency Department of the West Boca Medical Center in Boca Raton, FL due to discomfort on my right kidney and the attending physician requested a CT scan.

When the results of the CT scan came back, they indicated no presence of kidney stones. This was the first of a serious of mistakes, errors, and disregard for the patient by the West Boca Medical Facility.

I knew that I had an 8x5 mm stone on my right kidney because in January of 2020 I had a CT scan that clearly showed it, which my Urologist later told me that it would not come out on its own. So, less than 2 months later, I should still have the stone. As a matter of fact, when I requested a copy of the CD from West Boca Medical Records, and look it up my self (and I am not even a physician) I could clearly see that the stone was still there in the exact same location my doctor and I had seen it in January.

In the morning around 7:30 am, a doctor briefly came to my room and introduced himself as the doctor that was overseeing my case. Unfortunately that was the one and only time I saw that doctor since he completely disappeared from the scene.

For the remainder of the day, I was left in the room with the same clothes that I had arrived in the ER the day before, without breakfast. When lunch was served to all other patients, they completely disregarded me and served me nothing. Having had the exam, and no digestive issues, the fact that they did not serve me any food was a complete disregard for me as a patient. This to me is completely unacceptable in a facility that wants to be called a Medical Center .

Since I was not feeling anything, I had not changed clothes or showered or eaten anything in over 24 hours, I kept asking the nurses, to be discharged, since I saw no doctors around. To my surprise, their answers were always: We give doctor a 24 hour window to come and see their patients and that they could not ask the doctors to come to the hospital.
I was appalled with that response. To me it shows how disorganized this facility is, because it doesn t require doctors to better serve their patients. So I started to realize, that my situation could easily go on until the morning of the next day, due to this totally ineffective policy.

Since I live close by, I decided to leave the hospital (with the IV in my arm), go home, see my family, take a shower, change clothes, eat, and then return to the hospital. A few hours later, when I returned to the hospital (with the IV still in my arm), I was not surprised to realized that no one even realized that I was gone this entire time! This would NEVER happen in any decent hospital that really cares for their patients!

The next morning, I went back to West Boca s lobby and asked to talk to the nurse chief again so I could have the attending physician of the previous day, send an antibiotic prescription to my pharmacy. To my surprise, when I talked to the nurse chief over the lobby's phone, she did not ask me how I was doing, which to me would have been the natural question if they care for their patients. Instead, she asked me Who told you to come here , as if she was saying how dare you come here without being told to do so by a doctor. Again, unacceptable conduct by the people who are supposed to care about their patients.

I told her, that they were not doing me any favors since my insurance Company and I were paying for that stay, and that the day before, the physician was supposed to have prescribed me an antibiotic and never did do his job. I was rightfully requesting that they did their job! I eventually, got the prescription sent to my pharmacy, but what a struggle.

West Boca had the nerve to charge $26,545.00 for a few hours of actual service and a couple of routine exams, to which my insurance company decided to pay them $16,018.99. What my insurance already paid is way way more than they deserved and they still wanted $952.59 dollars from me.

The day nurses were not very nice nor very productive. The night nurse came in and did more in 15 minutes then all the 3 nurses did together throughout the whole day. Not happy.

I didn't like this place at all, I came here all the way from MIAMI to finally meet my god daughter.. only to find out that my own daughter could not enter the room with me. I'm very upset and annoying and frustrated at the fact that when I asked "why" the lady in the front gave me a huge attitude and all she said was "it's a rule" like I drove 1 hour to get down here and I had to leave because my own daughter could not enter with me. She's 7 I couldn't just leave her in the waiting room alone.

A couple months ago I got my first migraine, and not knowing what it was, and assuming it was something serious, me and my mom wen't to the ER. We spent around 30 min in a waiting room outside, got admitted into a little screened area with a bed inside, a doctor looked at me for about a minute, and by then the painkillers I'd taken earlier had taken effect and I felt fine. They administered 10 pills in a bottle, just in case it happened again and I was on my way. On the way out, we ask the secretary how much it'd all cost me, with my insurance. She said $50, which we paid. Months went by, we forgot about this incident. Fast forward to this month, where I've received around 4 different letters, each stating different amounts to be payable to multiple corporations, all with medical names. All total, they added to $2,500. $2,500 for a minute of a doctors time, 10 pills and 30 minutes rent of a chair in a waiting room. Frantic calls ensued to all these separate entities, who all claimed monies were due immediately, and had no idea what the other ones were, claiming sometimes, services are billed separately. One of the phone numbers I called had me on hold for a while, listening to a bunch of commercials such as "If you wanna change your cellphone provider press 1 to be connected to a representative, or stay on the line to talk to an assistant". 10 minutes into the call, an automated voice repeats HANG UP NOW, then a screeching beep is played for 30 seconds and the line goes silent. Today, I've managed to scrap together what little money i had and paid the $781.00 of the letter that looked the most official, and which number actually lead to a real person. Even so, I'm afraid that at least one of the other ones was real, will go unanswered, and get sent to collections, thereby ruining my credit for the beginning of my adult life. All of this for one minute of a doctor's time - and with insurance. From now on, unless I'm passing out or have a severed limb, I wont be going to a doctor. That's the lesson I got from this. Who knows, maybe one day I get a serious condition, and avoid checking up on it just because of the exorbitant, unnecessary, and overall ridiculous cost of healthcare here, and it ends up becoming critical. It's ridiculous that I am now more afraid of going to a doctor than of getting sick.

They left me alone in a cold dark hallway right after a c-section for hours on a cart like u see in a morgue. Then 2 nurses that eventually showed up flipped me around like a dead fish, chatting away while changing my sheets without ever acknowledging my existence and then abandoned me once again this time in more pain. I didn t see my newborn son for 7 hours and laid in that cold dark hallway for 5 hours. If it wasn t for my sister looking for me I m not sure how long I would have been there.

Worst experience ever. Loved my midwife and delivery team. Once i was brought to the postpartum side where i was told you get a full room with two beds i was miserable just wanted out of there. The nurses seemed to be miserable. My husband and i were treated like we were nothing from the streets. The nurses are sneaky and disrespectful. Would never recommend this place to anyone not even my own enemy. I dont appreciate being lied to especially when it comes to my own child.

This hospital has the best doctors and nurses to me is all about how you care and take care of your patients . I took my husband on a Friday to this hospital because his face looked swollen . We only waited maybe like 15 minutes when they admitted him right away in the er and from there I was just amazed . My husband was amazed too as he is also a doctor . The nursers , the doctors I am beyond grateful of how well they took care of my husband . The doctor s were extremely knowledgeable and I been to many other emergency hospitals before and nothing compared to this place and their care . My husband was then transferred and admitted to an actual room as the infection was really bad so basically they saved his life and for that I m just so thankful . No one likes hospitals or emergency rooms but if you have to I would come here .

I wish they had better nurses. Director of Nursing very mean

I have young children who always get sick from school and Boca west has always been my savior whenever I have an emergency.the nurses are always super nice to my kids and the doctors are world class . Anytime I visit I always look out for my guardian angel Dr Blavo because she always find my kids issues very quickly and remedy them I can t thank her and the other doctors and all the other staff at Boca west enough

Admitted for about 36 hrs. This place was amazing! The entire experience was fabulous from the doctors, nurses, food and cleanliness. I was informed every step of the way and checked on often. Thank you to the whole team!

I been in and out of hospitals since 2002, I doubt with nice nurses and horrible nurses . But when I walked in to the ER Tracey brown and her staff are amazing especially nurse Paol A I would like to say thank you for everything thank you Tracey and Paol for making me feel like a human being not a patient

Emergency: I will give a 9 very responsive and ready
Nurses: 10 Stayed there for 2 days and they were amazing Specially Nancy Who helped me so much when i could not walk.
Staff: 10 ready for anything
Doctors 7 not present so much, very poor feedback after Surgery, had to be going after them!
Food: I will give a 5 Im sure they can do better!
Room Cleanest 3 Very poor cleaned as i saw the cleaning crew cleaning no sanitation at all!! I had to bring my cleaning products to sanitize equipment and all
Equipment: very good

Highly recommend the Birthing Pavilion for moms to be. We had 4 babies there and the staff was amazing. Especially the head nurse Susan.

Whenever my kids are sick West Boca is my only choice and I live 5 min away from another hospital. My daughter was sick on January 30th and I was worried but as soon as Dr Blavo saw her and reassured me everything would be ok my stress was relieved. Dr Blavo is the best and she's so good with kids i always pray she's there whenever I take my kids in

One of the most humiliating and disrespectful experiences ever. Please learn it s not only what you say but how you say things. I have a family member who is in the Pediatric intensive care unit under the care of Amwar Vardag, MD. As we are well aware for patients in the PICU only the mother, father and grandparents are able to visit the patient. We had absolutely no issue with this. My mother didn t fully understand what was being told to her so she wanted the Dr. to explain what was going on to me. The doctors says in the most rude tone ever no we only speak to the mother and the father my mom mentions that she didn t fully understand as it s a lot at once. Dr Vardag then said If she (my mom) doesn t understand you won t understand I then turn to my mom and ask her is he able to tell you in front of me with consent the Doctor then says loud with Anger I said no, I m not arguing with you I ll call security I don t have time for this I m busy I looked bewildered and said I am not arguing I asked my mother a question He then calls for one of his nurses to Get her to the lobby At this point all I could do was walk away. Passing the nurses station, I was visibly upset and crying. I asked to speak to a Supervisor (Meredith who was actually really nice) who came a few moments later. She asked which doctor and told me how long he s been with the hospital. I understood everything that she said and explained that still doesn t warrant disrespect. I have never experienced such disrespect and aggressiveness from a medical professional. Especially in such a moment when you would want empathy and sympathy.

The doctors and nurses were very nice, matter of fact, everyone I had an interaction with was very caring. I spent 2 days with them at the hospital and I did not have one incidence of unprofessional or bad treatment. I can t really remember all the names of the staff so please forgive me if I didn t mention you. Dr. Black, Nurse Katie, Nurse bobbiejo ( you re absolutely the best nurse ever) Nurse Toni ( kept my spirit high and was very warm) the therapist was very very cool and he treated me with proper care and understanding. my experience there was well spent and I am thankful that everyone went the extra mile to make my stay very comfortable. I definitely would recommend this facility to anyone who needs proper patient care.

Admitted for procedure and was pleased with nurses and office personnel.

Got outpatient surgery here, and the final bill was by far a lot more than what they gave me as an estimate. Be very careful with the billing, they squeeze every penny they can out of your pockets. West Boca billed me for every doctor that assisted me; even though I was billed separately by the doctors offices.