Webster Radiator Review

Hand carried a radiator into their shop this morning for an appointment to repair. Radiator had a pinched line. Pretty straight forward and easy repair. After 2 hours of waiting from my appointment time, I was presented with the repair and a bill of $270. Anything under $100 would have been fair for this repair. A hand carried radiator into a shop for a solder repair should take no more than 30 minutes start to finish and uses trivial amounts of consumables. I was very disappointed in the fee charged for such a simple repair. Be careful. I should have had them quote me a price first. That was my mistake. Here is a picture of the completed repair.

Been going to Webster Radiator A/C & Auto for 15 plus years!! I bring all 15 of my company trucks there as well as my 3 personal cars. They have fixed it all for me over the years and I don t have nothing but great things to say about them and I recommend everyone I know to them!

This is the absolute worst business I have ever used, less than 1 star. I went in on January 10, 2020 to inquire if they repaired Volvos(I was in my other vehicle at the time). My radiator fan was not working and the check engine light was on. Frank, the owner, told me that he worked on all makes and models. Jan 13, 2020, I had my Volvo towed to this shop for diagnostics. By the end of the day, I hadn't heard anything so I called the shop. Steve advised he was the owner's brother and told me that I needed spark plugs, a new fan and 2 fuel injectors for a grand total of $1154.63. By bringing my own parts, I was able to get the total down to $637.84 and Steve tells me that his brother Frank is really good about making payment arrangements.
Time goes on and I am still waiting for a written estimate and payment arrangement but Frank was always unavailable. During this time Steve is telling me that they haven't started working on my vehicle yet because they were so backed up. Finally, about a month later I call just before closing and tell Steve that I am coming to get my vehicle. He advises that it still has not been worked on and has not been put back together either. Still no Frank.
The very next morning 9a sharp, I receive a call from Frank telling me that they have completed all of the work but I now needed a new radiator. He begins to tell me some fabricated story of how my car must have previously been in a wreck which bent my frame on the inside and had the radiator wedged so when his mechanic took the screws out, the radiator immediately dropped to the ground. I called him a bold faced liar because my car had not been in a wreck and I was not paying for a new radiator. He also told me that because the car had been sitting without being started, I now needed a new battery. I asked about the payment arrangement and written estimate his brother told me about. Frank then tells me that Steve is not his brother and the payment arrangements are only for customers who purchase parts from him. I tell him my car came with a radiator and it wasn't leaving without one.
Fast forward to March 2020, Frank calls again to tell me that he is charging me storage fees for my vehicle being there so long. I tell him I am not paying one dime of storage because the repairs on my car, specifically the radiator, are not complete.
Fast forward to April 15, 2020. Now his story changes about how the radiator was damaged. I demanded an invoice and tell him that I want my car and my cracked radiator and I was only paying for the work that he actually did and not a penny more. of course, Frank cannot find my original radiator.
Frank tried to rig up an invoice right there on the spot by trying to manipulating the date I dropped my car off, the date the work was completed and tries to change the original amount of my repairs from $1154.63 to $1641.42 and then a third time to $2122.86, all on the same day. After 3+ hours of arguing, I agreed to pay $1000 flat and he agreed to provide the new radiator free but in the end he still billed me for it.
My car still wasn't fixed. I had to buy a battery and take the car back to him 3x's because the check engine light was still on and it was leaking antifreeze. The last time I took the car back, they couldn't figure it out and he asked me, "What do you want me to do about it?" I want my car fixed.
When I took my car to an authorized Volvo mechanic he told me that whoever worked on my car doesn't work on Volvos and obviously had no clue. I had to pay another $1226.18 to fix what Webster's Radiators messed up but Frank is going to refund my money and then some. And Frank when you try to put your little notation on here to say this is a false claim and I am not in your system as a customer, customers can look at the invoice and judge for themselves. CUTOMERS BEWARE OF THIS PLACE!!!!
PS-Frank, don't ask why it took a year for the review. I was getting frustrated because there is so much more to tell but I had to keep editing due to exceeding the character limit.

I used Webster Radiator to de-rust, clean and seal a pair of vintage motorcycle tanks. Frank and his team were responsive to my needs and available via phone when I called to check in on progress. In short, I asked them to preserve the paint on one tank and remove an old failed liner out of another. The tanks I received back appear to have high quality work completed, but they've not been mounted or used by me yet, so I will report back and update this review when that happens. My expectations were exceeded.

I have a 10year old car with almost 175,000 miles and 2weeks before I have to renew my registration, the check engine light comes on. I spent a week praying for the check engine light to go away. My boyfriend recommended I take my car to Webster Radiator A/C & Auto Repair because he took his car there a year ago and had a great experience. And just like that my prayers were answered in a different way!
Right up front the guys at Webster set realistic expectations and right off the bat I felt comfortable and confident they knew what they were doing.
Unfortunately I didn t need to wait very long so I didn t get to spend much time in their waiting room. And it s worth saying it was the cleanest and most comfortable waiting room/restroom I ve seen at a repair shop.
One and a half days later - not only did these guys replace my entire electrical, they got rid of the check engine light, they went ahead and did the official inspection and it passed! These guys are good, these guys are fast and most of all they are fair. This wasn t a small job but I would ve spent waaaay more getting the same job done at the dealership. Plus unlike the dealership, Webster Radiator worked out a reasonable payment plan with me. They have a customer for life from me and I d recommend them to anyone.

I have been going to the guys at Webster Radiator A/C & Auto Repair in Concord , NC for 20 plus years. Charlie and His Sons Frank & Jamie are the only people I trust to do any work on my cars and trucks. They usually get the job done right the first time but on occasion if there has ever been a minor issue (which is bound to happen in 20 plus years of doing business with them) they always explain what s going on with my vehicles and they always stand behind there work and there word! I feel safe sending my Mom, sister and 2 brothers to them plus many more referrals. That s how good they re to me!
They do all kinds of auto repairs anything from alignments , inspections , diag , suspension / you name it. But really blew me away was Websters knowledge about cooling systems , radiators and Air Conditioning. They will get you in and out the same day you drop car off 99% of the time. They stock a ton of A/C parts and can make A/C hoses . So it s a shock if they can t have it done the same day or next. I m always amazed when I see masters in there craft and when it comes to radiators the father Charlie is a pioneer of the industry and his son Frank is right there with them. Ask them when you go in. The son used to go to work with his Dad since he was 5 years old whenever off school! It s an incredible family experience to witness and you can see how proud Charlie is of his son Frank when he tells you stories. Also Frank is the A/C master. Never met anyone as good as him. I don t think there s many in the country with his knowledge and I give him credit for becoming the best at his craft!
I read some of these negative reviews and I get sick! I ve known these guys for a long time and I can read the last ladies review and see that she is not a good customer and is a trouble maker. I m sorry you boys have to deal with her. Don t let it get you down.! Keep doing what you do and do best !! I highly recommend seeing the boys at Websters ! Thanks again guys, JJ

Webster's have great knowledgeable technicians. They have always done rite by me.

These guys are awesome! They are very efficient and always get my car in quickly. They offer a family atmosphere when you come in. They take good care of each of their customers. My whole family uses them.

Steven and the team deliver excellent customer service with clear/frequent communication and professionalism. Our van broke down on the way to the airport and it got towed to Websters. We never met Steven in person, but we were well informed throughout the repair process. While we enjoyed our vacation, we knew that Websters was taking care of us and making our van a priority. We got back 3 days later and picked up the van from Websters parking lot. We were so relieved, thankful, and blessed to get connected with Websters.

They didn't stop till they found the problem. Which can sometimes be difficult with today's cars.