Wayne homes Reviews

They don t back their warranty plans. They don t want to fix anything and we have horrible issues with the window screens not fitting tightly and bugs crawling in. They want to make they home owner take care of the issues themselves. So much for a 2 year fit and finish warranty. This is the second Wayne Home we built and I would never recommend them to anyone. No one want to come and repair anything and make excuses for everything. Go to Schumacher or someone else but not Wayne Homes.

Process to date was the worst experience of my life. It took four changes in field managers (five if you count the manager taking over for a brief moment) to complete the house which was not done on time. It was a sad situation because the weather and lot were ideal. I had to babysit the build. For example, two Amish boys put my cabinets in one 18 and one 13. Continuously embarrassed explaining problems away to others who visit the house. Example of process: Called to have drywall fixed on the ceiling twice, guys that came back to fix came with no tools and barrowed mine both times, still not fixed. Was told "this is all we can do for you." I'll make it work have no choice, but fixing many problems, trim, basement, concrete burned in basement, embarrassing crazing everywhere, crushed downspouting, nail pops, electric damaged by nail guns, plumbing reinstalled in kitchen after flooding the floor, defective kitchen counter had to be replaced (many, many calls and around four months) Currently dealing with shower leaking. Many, many more. Spot on others who have said, "I paid this for a house, and this is what I have to go through." This was our experience, good thing I'm handy.

Terrible experience. Was given a guaranteed completion date of 7.28.19 and here it is 9.12.19 and we're still not moved in. Why give a guaranteed completion date if your not going to have the construction completed by then. The tradesman show up when they want instead of when their scheduled. Everything since day one has been nothing but a fight with these people. I would NOT recommend this business.

Paid almost $200,000 for this house and not even 5 years its falling apart . The basement wall was already fixed once where it cracked right after the build, now it's cracked again, the roof is already leaking and nails are coming out of the walls. Stephanie at Wayne homes informed me that if its not fix correctly and it keeps happening my insurance will have to pay for a job they can"t get right. How is that RIGHT? If I could mark this as no stars I would!!! Highly Disappointed with workmanship of my home!!!

Great builder with multiple floor plans. Awesome management, sales people and service.

Thought I had a well built home until a little under 9 years and started noticing water damage at the top of the wall in my first floor master bedroom. After removing soffit, noticed that there was an extreme amount of dampness underneath the sheathing and on the insulation. Never noticed before but this section of the house has soffit/eave vents but no ridge or gable vent. No have moisture damage in wall and roof and Wayne Homes says this isn't structural and not covered under 10 year structural warranty?? They built this part of the house air-tight and it's sweating so much under there it's almost ruined. Advertise you have best warranty in the business and them make sure you never pay a claim! How about standing behind your work or having some pride in it? DO NOT build a house with these people. I know local contractors that will stand behind their work as long as there alive because they have some pride. Not Wayne Homes. I'm afraid my ceiling is going to collapse in my bedroom in the middle of the night and now have to figure out how to get this fixed.

We had our home built just over 2 years ago. When we were designing the home we were told, we would have a follow up inspection through Wayne homes after the home is 2 years old. Well, just before the 2 year mark (February 2019) we called Wayne homes and was told they don t do that anymore. So we asked about having someone come out regarding our drywall, we have nails coming out of the ceiling through out the house. We also wanted someone to come look at one of the toilets because it was losing water in the back of the tank. We were told they would get someone out or to contact us right away. Well the plumber showed up in June and we have still not heard from the drywaller. We have been calling customer service multiple times a week and keep getting apologies and excuses, but nothing has been done and no one calls us back. What do we need to do to get service? This is a horrible way to treat your clients. I would not recommend this company to anyone, once they have your money your no longer a concern to them.

We spent more than $400k to build what was supposed to be our final home, our dream home. We had "signs" in the beginning with the sales process going wrong but we just dismissed our concerns. The build process overall was good. However, some warranty items they have been great but when it REALLY matters on other items they've been completely unreliable. Their warranty leaves you with a feeling of uncertainty. Not at all what we want or need with a home that is just over 2 years old.

They installed our $20k+ of wood floors incorrectly and they have given us the runaround for 2 years and refuse to correct all of their mistakes. We were forced to get a certified wood flooring Inspector via the manufacturer to examine our floor. He has provided an official report listing all of the errors and to compound the problem the inspector determined a lot of the subfloor though out our home us very uneven adding to the issues. Wayne Homes still refuses to rectify their mistakes.

We spent years of hard work, planning, & saving just to get ready to build our dream home. Had we ONLY known how they handle their obligations, there is NO way we would've had them build our home.

The sales team is great. Designing the home was so exciting. It's been nothing but problems since actual construction started.

Wayne Homes truly cares about their customers and employees alike. This company is bending over backwards for us as a nonprofit building a customized residential space. The Akron/Medina office has been absolutely a joy to work with and Madison & Melanie have been so on top of it!

Also, after shopping many different custom home builders, Wayne Homes are the only ones with such an extensive warranty - over 10 years structural alone.