Absolutely impeccable service by Trent Howson. He went above and beyond to assist no matter what we asked his knowledge was outstanding . Well done BMW he is a valuable asset in your team . What a all round nice guy too. Thank you Trent for making our experience an awesome one.
I wish there more stars to give. The guys at Waverley BMW are AMAZING. The customer service is above and beyond. They really endeavour to make you happy from the moment you enter the Showroom just for a test drive to the time you take your vehicle home . Special thanks to Leslie. He is the best car dealer I have ever came across. Very honest, reliable, not pushy, sincerely wants to help you and will tell you everything upfront. He kept me informed, regularly followed up with me to tell me where my car was, when it will be coming, and even after I took it home. Kept asking me if I need anything, if I had any questions. Highly recommended to reachout to him for your next BMW purchase. Also, for the record I dealt with few BMW Dealerships. But by far Waverley BMW was 10/10.. WELLDONE guys.
Amazing people here. Andy Choo really took us through the finest details of the car and all the documents. Highly recommend them compared to other BMW dealers
I have received a letter from BMW Australia 2 weeks ago. My 10-year-old X5 was recalled for checking the blower controller plug connection. I called Waverley BMW to get an appointment. They organized it immediately. Today, I took my car there, they hired uber to send me home. And the car was ready exactly at the promised time. They have organized uber to get me there. There was a lovely lady with a big smile at the reception. She directed me to Kristian. He was kind enough to take me to my car & make my car ready for a drive. He also explained what had been done with the car & told me that I can reach out to him for all my questions. My car was washed, the cables were changed. That was next-level customer service and made my day. Thank you Waverley BMW for this unique experience.
Bought my dream SUV X3 and all thanks to Leslie and Tim.
I appreciate the cold call made by Leslie when I was expressing my interest in carsales.com.au.
What I appreciate the most about Les is that he made sure what I am looking for in my vehicle and he was working with me to make sure I am happy with the purchase.
The whole experience was first class and have been to other dealership, where I was not happy with the service.
But, my experience with Leslie, Tim and Waverley BMW has been wonderful and I am so glad I made the purchase from Waverley.
So, if you are looking for BMW- please make sure to reach out to Leslie- he will take care of you.
Also, I appreciate Leslie for following up with me even after the delivery and his honesty.
Emily in the Service Department went above and beyond when I just simply dropped in unannounced and with a wiper blade issue. She persisted in fixing this herself while I had a cup of coffee and she really did a great job as I tried but was unable to do the same. She then also assisted with showing me how one of my window blind features worked on my new 840i. What a great asset to this company this knowledgeable lady is.
Well done BMW for putting her on the front line.
I recently purchased a BMW X series car from the Waverley BMW, Leslie Cui the Senior Sales Consultant helped me the whole way through. He is very professional and patient with all the queries we've raised, and at the end he managed to get a competitive price for us! Thank you Leslie
I had a custom plate installation issue, the holes did not match.
I went to Waverley BMW. Emily helped me with it and fixed it quickly with a plate cover, she also helped me with some painting issues with no charge.
She is very patient and nice! I really appreciate what she did which helped me a lot. It s Fantastic customer service and I wish everything well for her and Waverley BMW.
Recently bought a family SUV from Waverley BMW. Salesman Les was fantastic to deal with. Les presented a very professional manner but at the same time he listened to our needs and tailor picked the perfect car with just the right amount of options we need. Les also made contact through the following 2 weeks after delivery just to make sure everything was alright with the car. Definitely recommend Les to all the potential buyers.
I have just purchased a BMW X1 from Waverley BMW and wish to thank Andy Cho. He is an asset to BMW Waverley.
Andy was very professional when dealing with me in this purchase.
His knowledge of the car was excellent and his service prior to and after delivery was of the highest quality.
I would not hesitate to recommend him to any potential purchasers.
Thank you Andy and keep up the good work.
I also wish to express my gratitude to Luke, Tim and Eliza for their professional service accorded to me.
Jose Fernandez
waverleybmw.com.au
