What a breath of fresh air Hannah Markall is! We have dealt with many estate agents over the years and Hannah and her colleagues at Waterfalls are head and shoulders above the rest. Hannah is clearly an excellent addition to the team at Waterfalls. She has been professional and responsive throughout our dealings with her thus far. We would highly recommend.
From the moment we inquired with Waterfalls regarding putting our house on the market, to the point of completion, we couldn t have had a more positive experience.
The team members we have had contact with (namely Ben, Anna and Alison) have all been professional, personable, reliable and responsive whenever we had a query.
No house move is stress free, but Waterfalls certainly helped it be a far smoother experience than it could have been, had we decided to use a different estate agent.
We wouldn t hesitate to recommend them to friends and family.
Thank you Waterfalls Woking.
We were looked after by Anna Doyle and we couldn t recommend her and the Waterfalls team more! After looking for over a year, the team stuck by us and helped us to find our dream home. For which we will be forever grateful!
Waterfalls genuinely cared for us as customers and maintained fantastic communication at all times. As a buyer, you do rely on the agency to represent you well to the sellers and we were always confident that Waterfalls would do exactly that.
Not only did Anna keep in touch with us throughout the buying process but even after our offer had been accepted, all the way through to completion. It made the experience exciting, enjoyable and smooth sailing.
Overall, a great experience and one that we ll look back on with fond memories.
Bel assumed responsibility for the day-to-day management of our property in Woking in January 2021. She has been excellent; proactive, reliable and professional in dealing with problems as they arise and sensitive to our concerns as landlord s and owners, whilst also dealing efficiently and fairly with our tenants. We were unexpectedly left in the lurch by previous tenants, which sadly resulted in a difficult and contentious check out, which Bel handled extremely professionally, ensuring right and fair outcomes for all involved. The day-to-day management is often where things go wrong or communication falls down, but we are very pleased and comforted to know that Bel is looking after things on our behalf - she is a great asset to the Waterfalls Letting Team!
I recently completed a property purchase with Waterfalls and they were very friendly, helpful and efficient throughout the whole process. Would highly recommend.
Tireless dedication, endless positivity and successful results!
I recently rented out my flat through Waterfalls Woking dealing with Shona West in the process and would have no hesitation in recommending her. She was extremely professional and very reactive, patiently guiding me though the tenancy agreement, deposit, inventory and check in stages of the process happily making suggestions where appropriate.
I have used Waterfalls as my lettings agents for many years, they are always responsive, courteous and efficient. Katie and Rachael were brilliant, and Sue and Bel are newer but just as good. Shona has always sorted any queries promptly and efficiently, with a good sense of humour. I cannot recommend highly enough, I intend to continue using them as my agents for the foreseeable future.
Just sold my house with Waterfalls, they made a difficult process so much easier. Both Anna and Matt are extremely professional but friendly with an understanding of the stresses that come with buying and selling property. I cannot recommend Waterfalls estate agents highly enough.
We had such a professional and positive experience with Waterfalls. It feels like a family run business, not the usual chains. Hannah led most of our communication and was very clear, efficient and helpful - as well as very personable and easy to work with. Great support from the wider team too, Matt, Alison and Anne. Thank you!
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