Waste Management NZ Ltd Reviews

I do not like to write negative feedback on businesses since I am a business owner. Our rubbish bins have not been collected in the last 2.5 weeks. The reason for that because our invoice has not been paid which is due on 24/04/2021, however, our contract last day is on 22/04/2021. They acknowledged that 4 times and keep on telling me the rubbish will be collected the next day but nothing happens.

Last Friday, I called multiple times to solve this problem. They said we will send a truck on Wednesday, I said I will be having about 10 big rubbish bags plus 4 big bins by that time. They said we will only collect the bins and credit your account!!!

Not to mention the wait on the phone, every time I had to wait for about 45 minutes. I called the head-office and lady called Laila was extremely rude, instead of trying absorb my frustration, she told me; do you want me to transfer you to the customer service to wait for another 45 minutes!!! At the end they told me the manager will be calling me on the same day and as usual no one calls.

I never experienced this unprofessional, unreliable and worst customer service with any company before. I am searching for another company now.

As business owner, I feel very sorry for the owners of waste management. There are a lot of work needs to be done inside the organization and with their employee.

Moved property recently. Tried to contact them, they told me just bring the bin with me and told me the new collection day. Put my bin out at the new place, was never collected. Left the bin out there all week and wasn't collected. Contacted them again and they told me a different collection day. Left the bin out for another week and it was never collected. Turns out they had never updated my address in the account. They did that, next week the bin still wasn't collected. Tried cancelling my account a month ago but they are still charging me and have not refunded me yet. Absolute shambles. Have switched to Rubbish Direct who are great!

Great welcome from Bryce Platt. This is a top company very efficient and safe. Highly recommended

Booked skip bin online well in advance, didn't show up, called multiple times to see where it was all I got was excuses and no resolution. Poor management, too many different people but no-one had any idea. Don't trust them. Lovely on the phone but don't be fooled. Do not recommend. Huge waste of time.

Waste Management is the most useless waste company I ve ever come across. They never reply to emails, their website offers no information on collection days due to public holidays and their contact centre team don t have much more knowledge either. Yeah, they re affordable - but you clearly get what you pay for.

You d be best choosing an alternative private rubbish company and paying the extra few dollars to actually have support where needed.

In December my bin wasn t collected and after 3 days I called and was told that there was a driver shortage in my area - but no one thought to tell the customers. My neighbours faced the same issue, and told me about their issues with WM.

Edit 09/02/2021: have received a call from WM and they ve acknowledged they ve dropped the ball. Here s hoping they improve processes in future.

Thursday afternoon while walking around Glen Eden currently, it is clearly visible how WM have failed the community with failure to collect General Rubbish on scheduled Monday collection.. This is a constant issue including Garden waste collections. On the very rare occasion a text maybe received which usually arrives a couple of days after scheduled pickup. I have sent an email and customer service have provided the same answer, currently experiencing operational issues with no apologies or solutions to rectify the issue of overflowing rubbish bins.
I am fortunately coming to the end of my yearly pre-paid agreement, I certainly will not be reinstating another agreement with this organisation.

So today is Tuesday 6th April at 3pm, my street and neighboring streets have still not had their original Monday 29th March General Rubbish collection. Two emails and a phone call no response from WM. No notification to the delay. WM front up and take accountability to your failures

The WM's team can never get things done correctly at the first time, even many many times!

Their driver didn't empty our bins for many times, but said he did, even I was standing just beside the bins!

The customer service team helpless, never keep their premises to call me back.

Their account team can't generate an invoice correctly.

Even their Credit Controller, doesn't understand their own statement!

How could these person be employed?

Thanks for your response. I had done everything on your website, but no answers at all...................
1162484

We have tried to have our green bin collected 9 times and each time have been told the collection is booked and it never gets collected. Bit of a joke to be honest, not sure how a collection of garden waste can go so wrong!

It is impossible to get hold of anyone. No one answers the phone I have called 4 times and was on hold for more that 15 minutes each time. I have left 3 messages on line through the chat option and still nothing. Is this company event still operating? Be careful who you sign up with. The service is terrible.

Waste management, is a waste of time. Instead of emptying the business rubbish bin, they decided to take the whole bin with them. I called customer service & was told a replacement bin will come out asap. Its now 2 weeks coming onto 3 weeks. During this time i have called 4x each time promising the same thing, to the point I have to start yelling at how thick headed they are. Still no bin!!. Yet they are still charging me for a service I did not receive. I will be getting more professional advice from the consumers guarantees act if it doesnt get sorted this week.