They take care of their customers. We had some tro...
They take care of their customers. We had some trouble that was out of their control but they still made it right to us. Would definitely use them again.
They take care of their customers. We had some trouble that was out of their control but they still made it right to us. Would definitely use them again.
Great selection and customer service!! I will definitely be back!
Top notch customer service and transparency. Creative solutions to remodeling problems and terrific folks with whom to do business. We will use them on any future projects.
UPDATE: Owner, Joe, called day after I posted my review. He reassured me he would talk with Russell and work on their communication. He also discounted my bill which was very much appreciated. So, while I still am not happy with my overall experience,
I commend their effort in making it right.
10/10 would NOT recommend. Worked with Russell on a kitchen countertop back in JULY of 2020 (it is not November). Was told 7-10 business days from measuring to installation which changed to 10-15 business days, which took the entire 15 business days for a small 8' x 8' kitchen job. The installation guys showed up about 2 hours after the quoted time, cracked a piece of the quartzite backsplash (& didn't say anything about it), broke a vase of mine (again, didn't say anything about it) and did a very sloppy job of putting it in and destroyed some walls in the process. (See photos) Anyway, the crack took them over 2 months to coordinate to come and fix, and then was not checked on by Russell for over a month until he realized I still needed to pay the second half of my bill. So, would not use again, would not recommend, this was not a cheap job, but I'd honestly pay more for better service, communication, & no issues to drag on for OVER 3 MONTHS. Wow...
Great experience picked out some beautiful pieces!! Very affordable. I can't wait to begin the work! Will update with more later
Russell Carter was amazing to work with!!! He went above and beyond to make our experience, and the product everything that we wanted and more!!! I love our quartz countertops! They are beautiful!
Wonderful people to work with. I have looked for weeks for a company to help me with a high maintenance job. Customer service was unlike any other. Great experience so far. I'll keep you posted.