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F
4 years ago

The company does not have a manager available duri...

The company does not have a manager available during business hours. I contacted their customer service to discuss invalid transactions for the second time. When I stated I will cancel my account the custermer service agent, Karen, raised her voice with annoyance. I requested management and she refused. They are deceptive as they don t mention the timeline to return items on their invoice, they over charged me for subscriptions by charging me twice in one month versus once a month, and charged me for items that were not in the box. Clothes were not the best quality for their prices. I m returning to their competitor.

R
4 years ago

I have had an active subscription for workout clot...

I have had an active subscription for workout clothes for almost a year. I generally liked the clothes they sent each month, and I would keep some and return some. The clothes were a bit on the pricey side, but I was willing to pay for quality workout clothes. However, at the beginning of this month I didn't know that my shipment had arrived until I saw a charge on my credit card for $287.38 from wantable. When I asked my husband if he had seen my box he realized he had forgotten to give it to me. I promptly opened it up, decided I would return the entire box and promptly returned the contents. I called the customer service number and they said as soon as they received the clothes back I would receive a refund. I didn't want to miss a box again so I put my account on hold as I wasn't able to find a way to delete my account or my card number. Three days later I received another box, I was stunned. I rationalized that the shipment must have gone out right before I put my account on hold. I returned everything the next day. Low and behold my card was charged $263.88 that night. They didn't even give me the 3 days to try the items on. I am now out over $500 and there is no sign of a refund. This was my second subscription box, I also get a box from stitchfix. Stitchfix has always given me at least 7 days, from when I receive a box, to charge my card. When I have put my account on hold, they have honored my request and not sent anything until I turn the delivery schedule back on. This was outright fraud. I am going to have to file a claim with my bank to get my money back. I would strongly suggest trying a different subscription service, there are tons out there with better service and better pricing!

L
4 years ago

Great customer service! Although I didn't end up k...

Great customer service! Although I didn't end up keeping much from my first shipment, I had to contact customer service for an unexpected charge and they were so helpful and friendly & definitely one of the best customer service experiences I've had with any company!

Wantable, Inc.

Wantable, Inc.

2.8