They actually honor their warranty/guarantee! Our windows were installed 15 years ago for the previous homeowner, and when we bought the house it had a big picture window with foggy glass from a seal failure. We thought for sure it would be an expensive fix, and past experiences had us thinking "guarantees" on these things were mostly a marketing ploy and difficult to actually follow through on.
After living with it for a couple years we finally decided to give Wallside a call to see if they'd actually do anything about it. Just a 5-minute polite phone call and a week later someone came out to replace the glass for free. Quick, professional, and no hassle.
Service: Window repair
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The sales staff and scheduling desk was no help at all after they took my deposit. Called to check on installation date and delays both were very rude and no help at all. When the installation day finally came after delays blamed on covid as all businesses seems to use. The installation team was prompt and very helpful. Maybe the installation team should teach the office staff how to treat a customer.
We are a three time repeat customer. Unfortunately this time we are VERY disappointed. I understand it s a pandemic, however, windows were ordered on February 24th with install date in August. Received a call in July stating install moved to today, October 5th. Received a call this morning the crew called in sick. Would you like to reschedule for a day in November or sometime in December?
The Windows are made as per our requirements, and each size is measured accurately, hence not only its a perfect fit, but as per our liking. The installers do a great job in installing, they are fast and know the job well. The installation crew is friendly, they protect your furniture by covering with plastic sheets and clean up so well, that it never looks like any work was done in the room. The crew adheres to Covid Protocols. The Windows look beautiful from outside as well from inside. The energy efficiency of windows is felt immediately after installation by the change in temperature inside the room. I would recommend Wallside to everyone, who need to have the windows replaced. Great to be a part of Wallside Family.
The windows themselves seem to be of decent quality and we are so far satisfied with the end result. However, the installation crew was extremely rude and unprofessional and are the sole reason I will not recommend Wallside to anyone in the future.
Cigarette butts left all over the exterior of our house, sarcastic remarks and attitude, an individual mocking me for asking a simple question, cut a cable wire and didn't tell us, no apology or even acknowledgement for breaking a new window. The crew tried to tell me that we had to leave it like that and call to have it serviced, but when I am paying a significant amount for what I thought would be quality work, I expect it to be completed the day of installation and not left with a broken window. I requested a new one be installed same day and someone was able to come out and replace it. We were also left with several screens with holes in them that now need to be serviced.
I felt very unsettled in my home while they were there. No one took the time to explain anything or ask us if we had questions prior to them ripping out our old windows. Everything felt very rushed and aggressive. No courtesy while walking through our home, left muddy shoeprints on the carpet. Extremely rude and unprofessional crew. I don't know any names except Dan because no one bothered to speak to us.
We were really hopeful for a better experience, but ended up being very disappointed and regretful for choosing Wallside. I fully understand that installers are very busy right now, but professionalism should remain at the forefront.
Great Customer Service, Fair Price and Quality Windows. Install Team did a great job and was very personable. The only reason I didn't give 5 stars is because it took several months to get the window. I realize that that was due to Covid and the resulting staffing issues, not Wallside.
We had windows replaced throughout the whole house and today they installed the last of the windows and they don t match what they did earlier. We lost about 8 inches of glass reveal as seen in these old vs new windows. (the screens are junk.)They ruined the whole look whole outside of our house because as you can see in the photos the frames are all different sizes. The wood trim they did isn t even the same profile as the trim the did a few months ago and it s out of level, chunks out of it, mittened corners don t even meet and the reveal is all over the place. Some reveal is on the top, some on. the sides, some have no reveal and the out side is a mess. They cracked our siding, the caulk job looks horrible, clumps and inconsistent bead size and then the aluminum trim work isn t even sealed, it s bent and cracks everywhere, a recipe for major water damage. Our salesman Dennis, just wants to make the sale and then doesn t help when the problems set it. I use to respect Wallside but they have gone down hill and their customer service is either too busy with a million complaints or they just don t care because they don t treat you like they use to. DO NOT USE WALLSIDE!!!! They will ruin you house.
Great windows, great service, great price! Only complaint is the caulk job on the outside is pretty sloppy. Inside, beautiful work, and if I had been outside paying close attention and said something, I'm sure they would have fixed it because everyone was very polite, helpful, and professional. I got many quotes, and Wallside was by far the cheapest, and very good quality. Definitely recommend.
I love my windows! The quality is good and the price is the best around. The installers were very professional, got the job done in one day, and cleaned up well.
My only complaint is that some of the caulking is messy.
Absolute joke. Customer service is their least priority! Was quoted 01/21. Ordered windows, install was supposed to be 07/21, took the day off. Install crew never called, I called the office 3 times before they told me they were having car troubles and had to reschedule. Next install was 08/05/21. Took the day off, they called and said they would be there, around Noon they called and said they would have to reschedule. They finally show up for install on 08/14/21. During install, they shattered one of the new windows, and lost a screen to another window. One of the installers slept on a table for half the day. I couldn t believe it! They said they would bring a replacement window the following Wednesday. That Wednesday comes and no one ever shows, I call their office and they had no idea of the broken window. Roughly a month later the replacement window comes and ITS CRACKED! The replacement to the replacement window is supposed to be installed 11/20/21. It s taken almost a full year for the windows to get finished. The install crew was a joke, the office is a joke. I will NEVER EVER recommended Wallside to anyone! What a nightmare! I don t even want their windows in my house anymore!
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