The windows themselves seem to be of decent qualit...

The windows themselves seem to be of decent quality and we are so far satisfied with the end result. However, the installation crew was extremely rude and unprofessional and are the sole reason I will not recommend Wallside to anyone in the future.

Cigarette butts left all over the exterior of our house, sarcastic remarks and attitude, an individual mocking me for asking a simple question, cut a cable wire and didn't tell us, no apology or even acknowledgement for breaking a new window. The crew tried to tell me that we had to leave it like that and call to have it serviced, but when I am paying a significant amount for what I thought would be quality work, I expect it to be completed the day of installation and not left with a broken window. I requested a new one be installed same day and someone was able to come out and replace it. We were also left with several screens with holes in them that now need to be serviced.

I felt very unsettled in my home while they were there. No one took the time to explain anything or ask us if we had questions prior to them ripping out our old windows. Everything felt very rushed and aggressive. No courtesy while walking through our home, left muddy shoeprints on the carpet. Extremely rude and unprofessional crew. I don't know any names except Dan because no one bothered to speak to us.

We were really hopeful for a better experience, but ended up being very disappointed and regretful for choosing Wallside. I fully understand that installers are very busy right now, but professionalism should remain at the forefront.

Service: Window installation