My Q2 still under manufacturers warranty , 11.6K miles only on the clock, all 4 tyres rubber cracked/cuts badly "manufacturers failure", Audi dealer Wakefield are not interested to Help me. Bad customer service, bad management,
Great experience from start to Finish from my initial query . Joel Sorted out my purchase for my Rs3 quickly and efficiently. On collection there was a small rip in the leather backseat but Joel was very apologetic and made sure it was booked in a time that suited me to get it repaired and sorted . He is a Credit to the business and the best salesman I ve dealt with .
I got my car from Wakefield Audi 2 weeks ago. The car has been amazing. The car was at a good price with a good spec. Craig Fairclough was awesome and told me everything I needed to know about the car, dealt with all the paper work and arranged everything that was needed. He was very patient with me as I had a lot of questions and queries. Overall I had a superb experience as you would expect when buying any car. I love the car! Thank you Craig and to the Audi Team at Wakefield.
After receiving a very disappointing response from another dealership
I contacted Wakefield Audi and they could not have been more helpful
The response of all the staff that looked after me was very professional but more importantly friendly.
From my initial contact to taking delivery of my new car was five day s including a weekend so I was very happy.
Had a problem with an Audi bought from here about 9 months ago, took it in the service department offered us a courtesy car which wasn t required, sorted the problem under warranty within a day. Well happy even valeted the car. Keep up the excellent work guys Thank You
I recently bought a new A1 from Craig at Wakefield Audi. I had a great experience from start to finish. The whole team are fantastic and made the whole experience stress free, but a special shout out to Charlotte & Craig who went above an beyond to ensure a smooth process. Thanks again, Wakefield Audi!
Custom service is top class no matter who you are 5 star from me
From start to finish every part of Steve's customer service has been excellent. A quick and efficient response to our initial enquiry, a personalised video of the car which we were not expecting (very much appreciated in these difficult times) to the final hand over was perfect! One very happy Wakefield Audi customer with my new purchase!
We had a Test drive booked in for over a week and told there would be a q3 and q5 ready on the day nothing ready the sales person had us walking round car park in poor conditions looking for a car he could show us once he found one he had us sat in it until he scrapped the ice from windows.
2nd new car we have had from here very poor experience only one good thing to say Joel handed the car over once it arrived TOP MAN
I found Audi A1 in Wakefield's Audi. I made some inquiries. The next morning, Matt gave him a brilliant call. He responded to all the questions and explained the financials. And then I got a call from a business manager who's James and he explained everything very clearly and engaged. And passed to Charlotte for handling the car. She's great at answering all questions. Well organized, of course. Happy customer
