VMS, L.P. Review

Prices are a bit much when compared to Post Office Boxes, but you'll have some clear advantages that makes it worthwhile. For starters, it's a website service first and the physical location is a "premium address" that you can select and use. There are other addresses at a lower cost, but using this address enables you to pick up your mail, pending a request via their website. Once you get mail, you'll get an email alerting you and then you'll be able to see what it is and then you decide what to do with it.

The people that work there are friendly and helpful. They don't deal with billing, but they will deal with whatever you need as far as mailing and packing goes. They are willing to accept packages up to 50 lbs, making this place an excellent alternative to a home address. They allow you to have three type of names (personal or business) to one suite number, so you can use this as a business address as well!

The online service element leaves a bit to desire tho. For starters, there native app is still in beta and isn't up-to-date. But their regular website works from mobile as well as desktop. You can scan the contents within the mail, schedule for pickup locally, shed it or forward it to another address, which will cost extra.

If your subscription isn't paid, they will allow you to catch up with no extra charges.

While I love this service, this is a premium service, even at basic price because of the address. The office hours are reasonable, but no Saturday/Sunday service.

However, they are still exceptional at what they offer and that's enough for me.

This company have been very good in every way possible. It helped me when I needed help the most. Jessie has truly been helpful. She s very reliable and deal with people in a professional manner. She provides great customer service to people who she encounter.

The service is amazing!!! The girls that work there are on point and are always ready to greet you with a smile. They are professional yet welcoming and make time to explain the small details one might overlook with this type of service. I would definitely recommend this company to anyone.

Big fan of these guys!!! Very convenient. They ALWAYS handle my business with efficiency, super happy to have them helping my team. Would highly recommend.

I have been coming here for two years. I keep coming back because of Gessie's professional service. She pays great attention to detail and I am very appreciative of that. I highly recommend Physical Address.

Looking forward to a long relationship, so far so good.

This service is just what I needed! I was so worried about getting my mail while I am out of the country so finding this company was a godsend! They have done a great job!

I'm so thankful for Physical Address! They're amazing. The young ladies ars very helpful and sweet. I love this company!

Very smooth experience so far! The quality of customer support is amazing. A representative at the Wall Street location, Elizabeth, was very responsive to my concerns and questions and made sure to follow up with me without asking.

I hope to continue using Physicaladdress.com for as long as they are in bussiness! :)

Don t let the false submitted reviews by internal staff mislead you; this company is very unprofessional and misleading.

My husband and I are very thrilled that we found this mailbox service. When I called, they actually had a live person answer the phone (on a Sunday). Lisa was tremendously helpful and friendly. I wish we found them sooner, but happy to have this service now!

Love this service! Very professional and curious. I had problems with previous companies always losing my mail but This never happened PhysicalAddress.com! Thank you guys for the amazing service! Highly recommended!

I'm very satisfied with the service this company is providing. The staff is very friendly, fast and professional at the same time. If you need a permanent address where you can receive anything you need from letters to boxes, this is the perfect one. Thank you guys for the good job and making people's lives easier!

I've had problems with losing mail, or missing deliveries and needed somewhere to send mail to that was trustworthy, respected my privacy and just did the job right. Glad I went with this company and their office workers are great. Gessie is professional and patient!

Living and working in this fast paced city can be quite the challenge. It s such a relief to experience a bit of stability and warmth, for those of us fortunate enough to experience both. Physical Address and the ever professional Gessie in particular, makes me forever grateful at every interaction. Amazing personalized service.

HORRIBLE! HORRIBLE!!! HORRIBLE!!!!
The people working at this company cannot keep their stories straight. I requested a mail to be forwarded to me and it has been almost 2 months and I have not received my mail. At first someone told me it hadn't been forwarded, another person told me it was forwarded, but with no address and it will probably be sent back to me, then the third person - a supervisor stated that it has been sent. That the others were mistaken. She told me if I haven't received it that I should call USPS. She made it a point to sarcastically stress that I only paid $0.78 (meaning what do you expect). I expect it to be sent and get to me no matter what I pay. I have a feeling that it was somehow misplaced and was never sent (just my gut feeling). My suggestion for whoever is in charge (hopefully not the people I talked to) is to train staff well. Put procedures in place to ensure that mails actually get forwarded when requested - no matter what the customer pays. $0.78 or $50. Thank you.

Mike

Take from me words, from the souls of the soul

Most beautiful in my world, I have known you Take words from me, from me, from the souls of the soul

Most beautiful in my world, I know you

Very professional and always helpful with any questions i ask. I m so glad i signed up for this company they are the best

Elizabeth needs more coaching and improvement in customer service. You can't yell at someone who is your client for asking a question. It could have been handled in a much more professional way. Your answer could be; yes or no. Very simple. Don't raise your voice to make a point. It makes you look bad as a business staff

Physical Address was there for me when I closed my office but needed an address downtown. I look at a number of other services. Their price and location were too good to pass up.

Now having been a long term client, I will never go back to traditional mail. Even if I get a new office. I will leave my mail at Physical Address. Having it scanned and emailed is so efficient. Knowing that packages will always be in safe hands give me greater peace of mind. I wish I could give Gessie 5 additional stars. The service is over and above great.
Thanks so much!

Been using their mail services for a little over a year now. Cool funny people. Great service. Highly Recommended.

Excellent service. Staff is prompt and courteous. Super convenient and well priced.

I love this place! Always get my mail on time, Gessie the manager is always pleasant and smiling. Thank you for your service.

Kheru

The services are absolutely amazing. I sent out an inquiry after I signed up (on Saturday) and I got an email response early Sunday and a follow-up phone call!

I have been using this service for several months after moving from another address where I was for many years. This company has a good website so I can track my mail from anywhere in the mail. Response to inquiries are immediate and efficient. The on site staff are pleasant, courteous and helpful.
I have had no issues with using them and my mail has been handled without a problem. I plan to continue with this service.

Excellent service at a great price. The customer service was top notch. Very professional

The best thing about this mail company is that they do answer the phone and emails that I send to them. I actually speak to real people who actually help me out. They are very friendly and knowledgeable.

Lovely support, which is very rare these days!! So Kuddos to Nicole who was beyond helpful and her management for insuring excellent service!
Thank you!

Been with several mail services and this one is by far the best.

This place seems to be stealing mail and losing mail intentionally.every piece of mail is reviewed and is assumed fraud !!the company either is the police or thinks they are ,either way stay away !the cheap prices arent worth the headache and the invasion of privacy you will definitely receive ....

Great service. Always have my packages ready & the girls that work there are very friendly & helpful. It's a really helpful service here in NYC where it's often impossible to get mail & packages are always stolen...even from nice buildings.

If I could give more stars I would. Phenomenal service! I'm very appreciative of the Physical Address Wall Street. Gessie and Liz are amazing in customer service, as well as individuals. Both ladies go above and beyond what is required of them. Super friendly, professional, and patience. When packages are being delivered, phones are ringing, other Physical Address members are present, they are attentive to everything at hand. Very efficient with in-and-out service. Thank you Gessie and Liz for the great work.

100% SCAM! STAY AWAY. I wish I could give this negative stars. Company stole over $600 from me!! Canceled service within 30 day trial, NEVER published their address, NEVER received any mail to the address, NEVER even completed the post office forms required to activate the service.

No only did they fail to refund me the $210 they charged for a 6-month subscription, they then charged me $210 AGAIN 6-months later!!! I called them after noticing the 2nd charge. They said that they won't refund me, but they refused to cancel the service! Then 2 months later, they charged me a **3RD TIME** for $210!!!

I'm now out $630!!!!!!!!

Reporting this company everywhere online I can find... Yelp, RipOff report, BBB, NY & NV Attorney General.