4 years ago
My mother passed away at visiting nurse facility a...
My mother passed away at visiting nurse facility almost 3 weeks ago. Her home nurse Ginger was very loving and caring for my mom. We took her to the facility on a Tuesday evening to get her pain under control. We immediatly looked up the website and read the reviews and seen that they received excellent reviews. That was NOT what our family experienced!! Upon admission the nurse told us that our mother was no where near the end of her life and was very rough with my mother, even after I explained that she was full of cancer and in excruciating pain. My mother was so scared! The next day my mother was so scared she had a full on anxiety attack!!! Which was completely ignored! We asked several times for them to give her something to calm her down and we may has we'll have been talking to a wall because we got no response! We were also told upon admission that the Dr would be in to see our mom first thing in the morning. That she was first on the list, it was 2:00 in the afternoon before she arrived! We were told that they could not give her anything for the anxiety until the Dr seen her....during that visit with the Dr we had started noticing physical changes with our mom that we asked about. The Dr told us "sometimes this just happens and she is probably nervous." At this point my mom was completely scared out of her mind. I went to the nurses station to demand her things so we could move her to a different facility. We felt that our mother was NOT getting comfort Care and being neglected. The nurse completely blew me off! At this point a social worker named Mary came to speak with me. After I explained what was going on and that we were very unhappy with the level of care we were receiving she went to talk with the nurse in charge of my mother's care and Dr. I felt then as if our family was talked about and targeted as a trouble family. At shift change we finally received a lovely nurse named Rachel that took excellent care if our mother! She was very attenative and made sure my mother was comfortable. Towards evening she came in to assess my mom when I asked once again about the physical changes we were seeing. After a full assessment she informed us that my mother's circulatory system was shutting down and we were probably hours to days to her passing. I thanked her for being honest with us. I ran home to get an overnight bag and to check on my I'll father. As I was preparing to head back I received a phone call from my sister to get my dad up there right now! My mom was not going to be with us much longer. We arrived back at the facility at 1230 am. As I entered my mother's room, I am haunted by what I saw! My mom was in such distress! Her arms and legs were flailing in the bed and she was moaning and groaning! At this point there was a new nurse named Barb that was very inpersonal. I immediately asked why she was not being sedated where as I was looked at in shock and told they didn't know we wanted her sedated. Once again my mom was scared out of her mind and once again, no comfort Care!! My mom passed at 125 AM. When we prepared to leave at 330 AM i told Barb we would be back that day for my mother's belongings, I was told we needed to take her things now and was handed a bag! At 9 Am, I received a phone call from the company that provides the home equipment saying they were asked to come pick up the equipment from our home ! Since all of this we have not received any phone calls checking on our family from a single nurse or social worker. Visiting nurse did NOT provide comfort Care for my mother!! Be very cautious using this hospice service!! I hope to spare another family of this experience that has haunted me every day since my mother passed!!