Villa of Hope Review

I can not say enough positive things about the villa of hope. They have gone above and beyond my expectations and needs. No matter the circumstance or situation villa of hope has someone that can assist and help whole heartedly. Substance abuse, mental health and all around well being for your life villa of hope is where you want to go. I can t thank them enough for their time and patience

This is not a good place for substance abuse treatment. I feel empathy for any family that has to go through this program. Thankfully I am educated & resourceful enough to call OASAS & request an advocate. My child transferred to this facility from another facility that has closed the doors to adolescents. My child was doing phenomenal at the last facility & the services provided were more professional & beneficial. At Villa of Hope, be prepared to have prior arrangements tossed out the window & being laughed at when following up with the therapist. Be prepared to worry about your child because there s no one to talk to about feelings without the fear of repercussions. Also be ready for your child s support from a previous facility to be denied. Although being objective is key to the delivery of services, rapport with the client and family are very important components to treatment. This will not be found at Villa of Hope. Hopefully enough families will report unethical behavior to OASAS and the state of New York so a thorough investigation will be completed & change will finally come. Until then, I ll continue to pray for clients & their families.

It is never an easy decision for a parent to place their child into a residential placement. We adopted him when he was 5 years old and did everything possible, along with multiple agencies and services to help support him. After all the attempts, there were not any other options at that point. We found him a placement and was told that he would be coming home each weekend, after the first weekend, we had a conversation with the counselor about our concerns about weekend visits and was told that his behaviors were our fault! We continued to try weekends till we had the police at the house, at that point, he was taken back to the house. The counselor called us the next day telling us we had to come back and pick him up. When we said no, she threatened to call CPS on us but he was already 18. After that, we had a very heated Zoom meeting involving Villa of Hope staff, OMH, DSS, and the school. The issue was that there were not any rules or routines at the group home, he was up all night, not showering or brushing his teeth and using their internet inappropriately. We were told multiple times that the hot spot was turned off during non-school work hours but that was a lie, as we were getting phone calls from the school principal at 9 at night, that our son was using his school Chromebook inappropriately. It took them over two and a half months before we ever had a family counseling session or a family advocate. The house was not and still not working on any interpersonal skills or supporting our family. They kept informing our son that he just needed to sign off that they would not have to tell us anything that was going on. We continued to fight for our son, as staff would not respond to emails or our concerns. When school started in September, it got even worse! He was failing all his classes and was being suspended due to unsafe behaviors due to the group home not supporting school. We set up another meeting with the house staff and some higher ups in the agency. The day of the meeting, they coerced him into signing the paper so that they would not have to deal with us. I am still not sure how they got a child, who isn t functioning at an 18-year-old level, to sign off on something so important or talking to him about the ramifications of doing such a thing. They fed him the ideas that he was 18 and could do whatever he wanted to do. All the things that we were told they would work on with him, has never happened. There isn t any more family counseling, they are driving a wedge between our son and our family. They are talking bad about us; they tell him they do not want him speaking to us or visiting with us. The agency is upset because we have been advocating for our son and causing them issues, due to them not doing their jobs or giving our son the support to become a part of society. The agency is failing our son and our family. When we did voice concerns, higher ups in the agency said that was a voluntary program and we could pull him out, instead of doing their jobs! Besides my own son, I am concerned about all the other children in their care. They are teaching them how to live off the system and teaching them any life skills that they should be, how to get along with others, hygiene, money management skills, job training, or housing. It is also disgusting that the OMH is not doing anything either to support these kids, they just turned a blind eye as well. Our son is a lot worse now since he was placed in this group home. I also hear horror stories, that if they have not found a placement for them by the age of nineteen, they dump them off at the homeless shelter in Rochester. The sad part is that he will be in their care about a year but the amount of damage they have caused and the family issues, will take years to fix and rebuild the family connection with our son! Please, I beg you, please do not ever use this agency for your child or do not donate to them!! Both the Villa of Hope and OMH is failing our kids!

Very happy with the staff and services that my son receive s here.

Im 35 years old, actively addicted to opiates and a cornucopia of other chemicals for as long back as memory can safely stretch... have experienced several different outpatient settings.. Im aware that many things are circumstantial, and most would probably argue that any outpatient would have been the right one when the time came. I can't say that because that was not the case.. What I can say is that it is the first time I have worked with an outpatient and truly felt that the people I worked with were working with me with the intention of helping as much as they are capable.. Thats not to say that I don't have my doubts, as a natural born sceptic nothing save very little has completely cleared my suspicions.. none the less Im grateful that this place exists at this point in time, and that our paths have converged.

As a soon to be Ex husband of a staff member of the facility I know more then I should and cause of that this establishment is not for the best interest of the kids.

please don't go here or take your child here. I went to the school, one of their students abused me while we were dating (not on school property), I told them about it they did nothing, so I told other students about it and they suspended me for "causing drama". they mix kids with ptsd/anxiety with kids who have behavioral problems. they're understaffed, the teachers and TAs are nice but the "support" staff are unhelpful and rarely available. please consider another option for schooling. I can't speak for their other programs, but this is my experience with the avalon/villa of hope school.

My for any youth going to the Villa is to mind your program and do you so you can get out of the cottage as quick as possible.

The Social workers; are great and they seem to be the only ones that really do care because they have a degree and specialize in Therapy. MW & EP are the best!

By far the worse! I am considering going to the news about the lack of care from their Case Managers and Supervisors who fail to follow through. I had to cry for help to other agencies for my son because they refuse to help and see there is a need.

I hated it there at first but by the time I left I was sad I left now that I am not there I wish I was still there

Please, take this from me, a longtime Alum of Villa of Hope (formerly St. Joseph's Villa). Steer clear of them. Your child deserves competent, compassionate care from a provider that has their best interest at-heart. Villa of Hope is not that provider. Over the years, I have seen the organization go through major transitions and shift away from its original mission altogether. It is not the once stellar organization it was. I cannot in good conscious support "The Villa" of many colors. Peace out.

Great place and friendly staff who care! Beware the other reviews regarding personal information about the Villa and Youth at Tuckahoe and Campus. I ensure you it s a great place to learn skills, although there are tough days... the rough ones makes the better ones. A+++

I was there a teenager and I was very happy there. I wish I could go back there talk to The kids and tell them not to give up on hope. what I heard the Villa has changed so much and not for the good