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Medical Solutions
Homecare Solutions
Delivered Oxygen

When my son broke both his legs Mel and her staff ...

When my son broke both his legs Mel and her staff at the meadville store were wonderful!! They had everything set up to have a hospital bed and wheelchair delivered to my home the following day. They had a major part of getting my son home to recover handled for me taking a lot of stress off my plate within 24 hours. I was given a days notice about my sons discharge from the hospital and they gave me peace of mind knowing I had a his medical equipment needs taken care of immediately!

I submitted a doctor s order to the retail store s...

I submitted a doctor s order to the retail store several weeks ago. The employee asked for my insurance cards and enter all the information into the computer. When I asked how long it would be until I was informed he was very vague with his answer. All he really said was, this is a retail store.
Four weeks went by without any communication so I called the retail store . In short I was told that the doctor had an incorrect insurance code. Why didn t someone call me or call him? I called the doctor s office asking to fax a new order. A few days later (week 6) I saw my doctor and got a new order with the right code. The next day I called the headquarters explaining this lengthy delay and ask if I could submit the order straight to them. The answer was yes and I was instructed to make sure my name was legible and to put it in an envelope and on that write the destination which I did. Another week goes by and I hadn t heard anything. I placed a call to the person that claimed the code was wrong and she replied she didn t have it (week 7). I told her I was told it was there by a person who transferred me to her. She was clueless. She said she would call me back. She did. The holdup this time was because I printed my name and address on it as I was told by the first corporate person I spoke to. Then she hastily said she already asked my doctor to fax her a new one. What a slipshod commutation system this place has. Finally, I asked how much longer this would be and she just talked and talked vaguely. I asked her again because she didn t give me an answer. I got the same go around without an answer. Tomorrow marks week 8. This is a Home Healthcare Giant ????
Wow! Being a retired healthcare professional of 43 years with licensing in New York, Ohio and Pennsylvania, I find this completely unacceptable.
Rebecca Morris RPh

Vantage® healthcare network

Vantage® healthcare network

4.3